PGA LEVEL 3 STUDY GUIDE - 3.0
Which principle of motivating work would be used for employees who need new
learning challenges? - ANSWERS-Skill variety
What principle of motivating work has been demonstrated when a manager
builds ongoing relationships with customers into a performers job? - ANSWERS-
Significant work
The course maintenance mechanic is assigned to develop the procedures manual
for managing vehicle and equipment repairs. What principle of motivating work is
in use for this assignment? - ANSWERS-Whole task
The player assistant has been arriving late each day. The PGA general manager
also notices the pace of play has increased, and the players have been
complaining about his lack of course visibility. What principle of motivating work
should the general manager apply in this situation? - ANSWERS-Significant work
The food and beverage manager is frustrated when attempting to hire new staff.
The PGA general manager insists on having the final hiring decision. What
principle of motivating work should the general manager used to be more
effective? - ANSWERS-Autonomy
How does autonomy increase performer motivation? - ANSWERS-Freedom to
determine how to best complete the task
,What is the purpose of delegating? - ANSWERS-To empower performers
What result is most likely when a manager explains exactly how to do a task that
the employee has successfully carried out in the past? - ANSWERS-Demotivate,
frustrate, poor performance
A managers approach In delegating an assignment will vary depending upon
which two considerations? - ANSWERS-Capabilities and willingness
What strategy should be used with a staff member who is enthusiastic but has
little experience? - ANSWERS-Directing
What guidelines apply when a manager chooses to use the supporting strategy to
assign a job to an employee? - ANSWERS-Capable and motivated
The convincing strategy is best used with what type of performer? - ANSWERS-
Not willing and inexperienced
What delegation strategy would be most appropriate to utilize with a staff
member who is experienced but resistant to completing a task? - ANSWERS-
Involving
The new head professional has delegated to a veteran assistant the task of
instituting A player development program. The assistant insists that the program
, had been previously tried by the former head professional and failed. What
delegation strategy should the new head professional used to ensure the facility
can implement a successful player development program? - ANSWERS-Involving
What delegation strategy is being implemented with the manager makes the task
easier to complete for a hesitant performer? - ANSWERS-Convincing
What type of performer benefits from the use of the convincing strategy? -
ANSWERS-Inexperienced and unwilling
What must be established to check progress when using the directing strategy? -
ANSWERS-Follow up process
What guideline applies when a manager chooses to use the convincing strategy
Because an employee is resistant to a job being assigned? - ANSWERS-Uncover
the reason, develop a strategy
What strategy is being used when a head professional only offer solutions when
requested by his assistant? - ANSWERS-Supporting
The supporting Strategy is best used with what type of performer? - ANSWERS-
Experienced and willing
What is the first action step used during reinforced problem-solving? - ANSWERS-
Discussion with performer about problem not being resolved
Which principle of motivating work would be used for employees who need new
learning challenges? - ANSWERS-Skill variety
What principle of motivating work has been demonstrated when a manager
builds ongoing relationships with customers into a performers job? - ANSWERS-
Significant work
The course maintenance mechanic is assigned to develop the procedures manual
for managing vehicle and equipment repairs. What principle of motivating work is
in use for this assignment? - ANSWERS-Whole task
The player assistant has been arriving late each day. The PGA general manager
also notices the pace of play has increased, and the players have been
complaining about his lack of course visibility. What principle of motivating work
should the general manager apply in this situation? - ANSWERS-Significant work
The food and beverage manager is frustrated when attempting to hire new staff.
The PGA general manager insists on having the final hiring decision. What
principle of motivating work should the general manager used to be more
effective? - ANSWERS-Autonomy
How does autonomy increase performer motivation? - ANSWERS-Freedom to
determine how to best complete the task
,What is the purpose of delegating? - ANSWERS-To empower performers
What result is most likely when a manager explains exactly how to do a task that
the employee has successfully carried out in the past? - ANSWERS-Demotivate,
frustrate, poor performance
A managers approach In delegating an assignment will vary depending upon
which two considerations? - ANSWERS-Capabilities and willingness
What strategy should be used with a staff member who is enthusiastic but has
little experience? - ANSWERS-Directing
What guidelines apply when a manager chooses to use the supporting strategy to
assign a job to an employee? - ANSWERS-Capable and motivated
The convincing strategy is best used with what type of performer? - ANSWERS-
Not willing and inexperienced
What delegation strategy would be most appropriate to utilize with a staff
member who is experienced but resistant to completing a task? - ANSWERS-
Involving
The new head professional has delegated to a veteran assistant the task of
instituting A player development program. The assistant insists that the program
, had been previously tried by the former head professional and failed. What
delegation strategy should the new head professional used to ensure the facility
can implement a successful player development program? - ANSWERS-Involving
What delegation strategy is being implemented with the manager makes the task
easier to complete for a hesitant performer? - ANSWERS-Convincing
What type of performer benefits from the use of the convincing strategy? -
ANSWERS-Inexperienced and unwilling
What must be established to check progress when using the directing strategy? -
ANSWERS-Follow up process
What guideline applies when a manager chooses to use the convincing strategy
Because an employee is resistant to a job being assigned? - ANSWERS-Uncover
the reason, develop a strategy
What strategy is being used when a head professional only offer solutions when
requested by his assistant? - ANSWERS-Supporting
The supporting Strategy is best used with what type of performer? - ANSWERS-
Experienced and willing
What is the first action step used during reinforced problem-solving? - ANSWERS-
Discussion with performer about problem not being resolved
