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1. What document dictates the Standards for the
Water Damage Restoration Industry?: IICRC S500
2. What needs to be signed before restoration begins?: Work
Authorization or Emergency Service Agreement
3. What should be indicated on that contract?: It should contain sufficient detail
regarding the work to be performed, the timing and payment amount.
4. Why do we extract water from carpet multiple times?: A thorough extraction is
required to reduce drying time.
5. After the water is extracted, what dictates the rate of drying?: Evaporation or Rate
of Evaporation
6. What should we do if we find pre-existing damage?: Document and communicate.
7. What two tools are necessary to disengage the carpet?: Knee Kicker and Carpet
Awl
8. What is delamination?: Separation of Carpet from 1st and 2nd backing.
9. What can cause delamination?: Poor installment, stretching or folding.
10. What should we do if we discover significant delamination on our project?:
Document and communicate.
11. Is it okay to cut carpet seams?: Only if necessary.
12. What is the purpose of the skin on carpet cushion?: To help carpet slide over pad
during installation.
13. Before a technician can wear a respirator, what needs to be done?: Fit test,
medical evaluation and training.
14. What is our first responsibility when arriving at any water loss?: Safety check
and look for any potential hazards.
15. Name two substances found in construction that are Federally regulated:: Lead
and Asbestos.
16. For safety, with what should all our drying equipment be equipped?: Ground
Fault Plugs and safety screens.
17. What should we do with equipment that has damaged electrical cords?: Tag
equipment and mark them as OUT OF SERVICE.
18. Where do we dispose of the water we collect on a water damage loss?: Federally
regulated drainage facility.
19. What must we do before we apply a biocide into a structure?: Advice and get
consent.
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, 20. What is a solution called when it reduces, but does not eliminate germs;
produces a healthful condition?: Sanitizer.
21. What is a solution called when it is used to produce a surface absent of life?:
Sterilizer.
22 What must we follow every time we apply a government registered biocide?:
Product Label.
23. Should we use air movers on moldy surfaces?: NO, NEVER, NUNCA!!!
24. What should we do if we encounter mold on the job?: Stop work, document and
communicate.
25. What should we do if there is a disagreement in what is restorable on a sewage
damage loss?: Stop work and determine liability.
26. What PPE should a restorer wear - at a minimum - on a Category 3 loss?:
Gloves, face masks and boots.
27. What does classification refer to?: Rate of evaporation.
28. What is a Class 1 water loss?: Under 5% of area is affected.
29. What is a Class 2 water loss?: 5% - 40% of area is affected.
30. What is a Class 3 water loss?: Above 40% of area is affected.
31. What is a Class 4 water loss?: Deeply held or bound moisture.
32. What does Category refer to?: Degree of contamination.
33. What is a Category 1 water loss?: Source that does not pose potential health risk.
Source is sanitary.
34. What is a Category 2 water loss?: Water contains significant contamination and
has the potential to cause sickness.
35. What is a Category 3 water loss?: Grossly contaminated water that contains
pathogenic, toxigenic or other harmful agents.
36. What is a "Special Situation" water loss?: Water containing regulated hazardous
materials and mold.
37. When does the carpet cushion always get replaced?: Category 2 and 3 water
losses.
38. What should you wear on a Category 3 loss?: Gloves, face masks, eye protection
and boots.
39. Where should we inspect when conducting our initial inspection?: All areas.
40. What meters should we use on the initial inspection?: Non-Invasive meters.
41. What tools can we use to determine where the water has migrated in carpet and
pad?: Moisture SENSOR.
42. Do you use meters or sensors to determine if a material is sufficiently dry?:
METERS
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