C716 BUS 2600
Business Communication
OBJECTIVE ASSESSMENT GUIDE
© WGU 2024/2025
, 1. Which model of communication is primarily concerned with
the effectiveness of message transmission?
a) Linear Model
b) Interactive Model
c) Transactional Model
d) Shannon-Weaver Model
Answer: d) Shannon-Weaver Model
Rationale: The Shannon-Weaver Model focuses on the
effectiveness of message transmission by addressing the
components such as source, message, channel, noise, receiver, and
feedback.
2. Emotional intelligence in business communication involves all
of the following EXCEPT:
a) Self-awareness
b) Social skills
c) Academic performance
d) Self-regulation
© WGU 2024/2025
, Answer: c) Academic performance
Rationale: Emotional intelligence pertains to self-awareness,
social skills, self-regulation, motivation, and empathy, not academic
performance.
3. Which barrier to communication is most likely if two
colleagues from different departments misunderstand a project
update?
a) Psychological barrier
b) Semantic barrier
c) Physical barrier
d) Organizational barrier
Answer: d) Organizational barrier
Rationale: Organizational barriers occur due to hierarchical
structures, different departments, or differing organizational
functions.
### Fill-in-the-Blank Questions
4. Effective business communication often employs the ________
method for structuring reports, involving the steps: Situation,
Problem, Impact, and Resolution.
© WGU 2024/2025
Business Communication
OBJECTIVE ASSESSMENT GUIDE
© WGU 2024/2025
, 1. Which model of communication is primarily concerned with
the effectiveness of message transmission?
a) Linear Model
b) Interactive Model
c) Transactional Model
d) Shannon-Weaver Model
Answer: d) Shannon-Weaver Model
Rationale: The Shannon-Weaver Model focuses on the
effectiveness of message transmission by addressing the
components such as source, message, channel, noise, receiver, and
feedback.
2. Emotional intelligence in business communication involves all
of the following EXCEPT:
a) Self-awareness
b) Social skills
c) Academic performance
d) Self-regulation
© WGU 2024/2025
, Answer: c) Academic performance
Rationale: Emotional intelligence pertains to self-awareness,
social skills, self-regulation, motivation, and empathy, not academic
performance.
3. Which barrier to communication is most likely if two
colleagues from different departments misunderstand a project
update?
a) Psychological barrier
b) Semantic barrier
c) Physical barrier
d) Organizational barrier
Answer: d) Organizational barrier
Rationale: Organizational barriers occur due to hierarchical
structures, different departments, or differing organizational
functions.
### Fill-in-the-Blank Questions
4. Effective business communication often employs the ________
method for structuring reports, involving the steps: Situation,
Problem, Impact, and Resolution.
© WGU 2024/2025
