C721 MGMT 4400
Change Management
OBJECTIVE ASSESSMENT GUIDE
© WGU 2024/2025
,1. Multiple Choice: Which theory of change management
emphasizes the importance of communication and employee
involvement?
a) Kotter's 8-Step Change Model
b) Lewin's Change Management Model
c) McKinsey 7-S Model
d) ADKAR Model
Correct Answer: a) Kotter's 8-Step Change Model
Rationale: Kotter's model particularly stresses the need for
communication and the involvement of every level of the
organization in the change process.
2. Fill-in-the-Blank: __________ is a structured approach that
ensures changes are thoroughly and smoothly implemented, and
that the lasting benefits of change are achieved.
Correct Answer: Change management
Rationale: The term 'change management' refers to a systematic
approach that addresses and facilitates the necessary transition or
transformation of an organization's goals, processes, or
technologies.
© WGU 2024/2025
, 3. True/False: Resistance to change is an irrational response from
employees.
Correct Answer: False
Rationale: Resistance to change is a natural human reaction to
uncertainty and potential threats to routine and can be a rational
response based on individual perspectives.
4. Multiple Response: Which of the following are key components
of effective change management? (Select all that apply)
a) Leadership alignment
b) Stakeholder engagement
c) Comprehensive communication plan
d) Budget allocation
Correct Answers: a) Leadership alignment, b) Stakeholder
engagement, c) Comprehensive communication plan
Rationale: Leadership alignment, stakeholder engagement, and a
comprehensive communication plan are essential for successful
change management, ensuring that all parts of the organization are
moving in the same direction with clear expectations.
Multiple Choice: What is the final stage of Kotter's 8-Step Change
Model?
a) Creating a vision for change
b) Consolidating gains and producing more change
© WGU 2024/2025
Change Management
OBJECTIVE ASSESSMENT GUIDE
© WGU 2024/2025
,1. Multiple Choice: Which theory of change management
emphasizes the importance of communication and employee
involvement?
a) Kotter's 8-Step Change Model
b) Lewin's Change Management Model
c) McKinsey 7-S Model
d) ADKAR Model
Correct Answer: a) Kotter's 8-Step Change Model
Rationale: Kotter's model particularly stresses the need for
communication and the involvement of every level of the
organization in the change process.
2. Fill-in-the-Blank: __________ is a structured approach that
ensures changes are thoroughly and smoothly implemented, and
that the lasting benefits of change are achieved.
Correct Answer: Change management
Rationale: The term 'change management' refers to a systematic
approach that addresses and facilitates the necessary transition or
transformation of an organization's goals, processes, or
technologies.
© WGU 2024/2025
, 3. True/False: Resistance to change is an irrational response from
employees.
Correct Answer: False
Rationale: Resistance to change is a natural human reaction to
uncertainty and potential threats to routine and can be a rational
response based on individual perspectives.
4. Multiple Response: Which of the following are key components
of effective change management? (Select all that apply)
a) Leadership alignment
b) Stakeholder engagement
c) Comprehensive communication plan
d) Budget allocation
Correct Answers: a) Leadership alignment, b) Stakeholder
engagement, c) Comprehensive communication plan
Rationale: Leadership alignment, stakeholder engagement, and a
comprehensive communication plan are essential for successful
change management, ensuring that all parts of the organization are
moving in the same direction with clear expectations.
Multiple Choice: What is the final stage of Kotter's 8-Step Change
Model?
a) Creating a vision for change
b) Consolidating gains and producing more change
© WGU 2024/2025
