CMQ/OE Exam
1. A-B-C Analysis - ✔️
✔A️systematic collection and analysis of the
behavior observed of an individual or a work group for the purpose of
determining the cause of specific behaviors.
2. Acceptable Quality Limit (AQL) - ✔️
✔️The quality level that is the worst
tolerable process average when a continuing series of lots is submitted
for acceptance sampling.
3. Acceptance Sampling - ✔️ ✔I️ nspection of a sample from a lot to decide
whether to accept or not accept that lot. There are two types:
attributes sampling and variables sampling. In attributes sampling, the
presence or absence of a characteristic is noted in each of the units
inspected. In variables sampling, the numerical magnitude of a
characteristic is measured and recorded for each inspected unit; this
involves reference to a continuous scale of some kind.
4. Acceptance Sampling Plan - ✔️ ✔️ Specific plan that indicates the
sampling sizes and the associated acceptance or nonacceptance
criteria to be used. In attributes sampling, for example there are single,
double, multiple, sequential, chain, and skip-lot sampling plans. In
variables sampling, there are single, double, and sequential sampling
plans.
5. Accreditation - ✔️ ✔C ️ ertification, by a duly recognized body, of the
facilities, capability, objectivity, competence, and integrity of an
, agency, service or operational group or individual to provide the
specific service or operation needed.
6. Accuracy - ✔️✔️A characteristic of measurement that addresses how
close an observed value is to the true value. It answers the question "is
it right?"
7. ACSI - ✔️✔T ️ he American customer satisfaction index is an economic
indicator, a cross-industry measure of the satisfaction of US customers
with the quality of the goods and services available to them - both
those goods and services produced within the United States and those
provided as imports from foreign firms that have substantial market
shares or dollar sales.
8. Action Plan - ✔️✔T ️
he detailed plan to implement the actions needed
to achieve strategic goals and objectives (similar to, but not as detailed
as a project plan).
9. Active Listening - ✔️
✔️Listening closely to what others are saying (for
example, rather than what you think of what they are saying or what
you want to say back to them).
10. Activity-based Management - ✔️ ✔️ Managing with an accounting
system (activity-based costing) that allocates costs to products based
on resources employed to produce the product.
11. ADDIE - ✔️✔A️n instructional design model (analysis, design,
development, implementation, and evaluation).
12. Adult Learning Principals - ✔️
✔️Key principles of how adults learn
that impact how education and training of adults should be designed.
1. A-B-C Analysis - ✔️
✔A️systematic collection and analysis of the
behavior observed of an individual or a work group for the purpose of
determining the cause of specific behaviors.
2. Acceptable Quality Limit (AQL) - ✔️
✔️The quality level that is the worst
tolerable process average when a continuing series of lots is submitted
for acceptance sampling.
3. Acceptance Sampling - ✔️ ✔I️ nspection of a sample from a lot to decide
whether to accept or not accept that lot. There are two types:
attributes sampling and variables sampling. In attributes sampling, the
presence or absence of a characteristic is noted in each of the units
inspected. In variables sampling, the numerical magnitude of a
characteristic is measured and recorded for each inspected unit; this
involves reference to a continuous scale of some kind.
4. Acceptance Sampling Plan - ✔️ ✔️ Specific plan that indicates the
sampling sizes and the associated acceptance or nonacceptance
criteria to be used. In attributes sampling, for example there are single,
double, multiple, sequential, chain, and skip-lot sampling plans. In
variables sampling, there are single, double, and sequential sampling
plans.
5. Accreditation - ✔️ ✔C ️ ertification, by a duly recognized body, of the
facilities, capability, objectivity, competence, and integrity of an
, agency, service or operational group or individual to provide the
specific service or operation needed.
6. Accuracy - ✔️✔️A characteristic of measurement that addresses how
close an observed value is to the true value. It answers the question "is
it right?"
7. ACSI - ✔️✔T ️ he American customer satisfaction index is an economic
indicator, a cross-industry measure of the satisfaction of US customers
with the quality of the goods and services available to them - both
those goods and services produced within the United States and those
provided as imports from foreign firms that have substantial market
shares or dollar sales.
8. Action Plan - ✔️✔T ️
he detailed plan to implement the actions needed
to achieve strategic goals and objectives (similar to, but not as detailed
as a project plan).
9. Active Listening - ✔️
✔️Listening closely to what others are saying (for
example, rather than what you think of what they are saying or what
you want to say back to them).
10. Activity-based Management - ✔️ ✔️ Managing with an accounting
system (activity-based costing) that allocates costs to products based
on resources employed to produce the product.
11. ADDIE - ✔️✔A️n instructional design model (analysis, design,
development, implementation, and evaluation).
12. Adult Learning Principals - ✔️
✔️Key principles of how adults learn
that impact how education and training of adults should be designed.
