Operations and Supply Chain Management 8th
Canadian Edition TEST BANK by Stevenson, Mottaghi
An organization uses the Voice of the Customer to collect information about what
customers want, what they like, and what they do not like. Which two tools should
be used once the VOC is complete? - ANSWER: Team problem-solving
Quality function deployment
A paper manufacturing company dealing in paper products experiences quality
issues due to poor performance and equipment malfunction.Which of the following
quality management tools must the paper manufacturer use to find out the reason
for their poor quality of products? - ANSWER: Pareto charts
A company makes rulers that are designed to be 20 cm in length with allowance ±0.1
cm.If the actual length of a ruler is 20.2 cm, which factor will the company use to
judge the quality of the length of the rulers? - ANSWER: Conformance
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000
miles? - ANSWER: Reliability
Which quality management philosophy assigns cost to quality, defines quality by
how well a product can be used for its intended purpose, and uses Pareto charts? -
ANSWER: Juran Institute's management theory
Which quality management philosophy focuses on quality during the design of a
product to eliminate product quality variations? - ANSWER: Taguchi methods
A company sells garage doors through a national retailer and contracts with local
installers to complete the installations. The operations manager is responsible for
completing the installations in a 14-day period after the sale. The company will be
penalized financially if it fails to achieve these objectives. The operations manager's
daily responsibilities include contacting installers to expedite orders and ensure
deadlines are met. Which two tools should be used to measure installer
performance? - ANSWER: Control charts to measure the time elapsed to completion.
Run charts to chart output around the 14-day central tendency.
The CEO of a service company wants to change the strategy of the company from
volume sales to high-quality products. Which philosophy should the CEO implement
to emphasize quality over volume? - ANSWER: Deming's 14 points
Which quality tool examines patterns, flow, and causes of variation of data points
over time? - ANSWER: Statistical process control
A company tries to reduce variation in the quality of products it offers.
C - ANSWER: A company tries to reduce variation in the quality of products it offers.
, A company emphasizes the quality of suppliers because the quality of outputs are
determined by the quality of inputs.
Which Six Sigma methodology improves workplace efficiency and eliminates waste? -
ANSWER: DMAIC
A clothing retailer sends out evaluations to customers to rate quality as
"outstanding," "good," "average," and "bad."If the retailer wants to know the annual
frequency of each evaluation category, which tool should the retailer use? -
ANSWER: Histogram
A vice president of a major retailer is trying to reduce the wait time for customers in
the checkout line by appropriately opening checkout lines. To do this, the VP needs
to know the relationship and degree of correlation between monthly customer visits
and area population.Which tool should be used in this situation? - ANSWER: Scatter
plot
A rental company has a fleet of 50 cars that can be rented daily if all vehicles have
been washed and inspected and are free of mechanical and electrical defects. Due to
maintenance requirements and late returns by customers, the rental company is, in
general, able to prepare 45 cars per day for rental. On average, 30 cars are rented
daily. What is the efficiency rate for this company - ANSWER: 67%
capacity utilization (CU) and efficiency (E) are:
CU = actual output / design capacity
E = actual output / effective capacity.
The original capacity in each process for a computer manufacturer's operations is as
follows:Parts inventory: 500 units available per dayAssembly: 300 units assembled
per dayDelivery: 450 units processed per day After the computer manufacturer
upgrades the assembly system, it can assemble 550 units per day. According to this
information, what is the throughput for this computer manufacturer? - ANSWER:
450 units/day
A manager is planning staffing needs for a seasonal ice cream stand. The manager
expects to have the following number of customers per day each month:
January: 20
February: 23
March: 30
April: 60
May: 90
Jun: 120
July: 130
August: 150
September: 100
October: 80
November: 60
Canadian Edition TEST BANK by Stevenson, Mottaghi
An organization uses the Voice of the Customer to collect information about what
customers want, what they like, and what they do not like. Which two tools should
be used once the VOC is complete? - ANSWER: Team problem-solving
Quality function deployment
A paper manufacturing company dealing in paper products experiences quality
issues due to poor performance and equipment malfunction.Which of the following
quality management tools must the paper manufacturer use to find out the reason
for their poor quality of products? - ANSWER: Pareto charts
A company makes rulers that are designed to be 20 cm in length with allowance ±0.1
cm.If the actual length of a ruler is 20.2 cm, which factor will the company use to
judge the quality of the length of the rulers? - ANSWER: Conformance
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000
miles? - ANSWER: Reliability
Which quality management philosophy assigns cost to quality, defines quality by
how well a product can be used for its intended purpose, and uses Pareto charts? -
ANSWER: Juran Institute's management theory
Which quality management philosophy focuses on quality during the design of a
product to eliminate product quality variations? - ANSWER: Taguchi methods
A company sells garage doors through a national retailer and contracts with local
installers to complete the installations. The operations manager is responsible for
completing the installations in a 14-day period after the sale. The company will be
penalized financially if it fails to achieve these objectives. The operations manager's
daily responsibilities include contacting installers to expedite orders and ensure
deadlines are met. Which two tools should be used to measure installer
performance? - ANSWER: Control charts to measure the time elapsed to completion.
Run charts to chart output around the 14-day central tendency.
The CEO of a service company wants to change the strategy of the company from
volume sales to high-quality products. Which philosophy should the CEO implement
to emphasize quality over volume? - ANSWER: Deming's 14 points
Which quality tool examines patterns, flow, and causes of variation of data points
over time? - ANSWER: Statistical process control
A company tries to reduce variation in the quality of products it offers.
C - ANSWER: A company tries to reduce variation in the quality of products it offers.
, A company emphasizes the quality of suppliers because the quality of outputs are
determined by the quality of inputs.
Which Six Sigma methodology improves workplace efficiency and eliminates waste? -
ANSWER: DMAIC
A clothing retailer sends out evaluations to customers to rate quality as
"outstanding," "good," "average," and "bad."If the retailer wants to know the annual
frequency of each evaluation category, which tool should the retailer use? -
ANSWER: Histogram
A vice president of a major retailer is trying to reduce the wait time for customers in
the checkout line by appropriately opening checkout lines. To do this, the VP needs
to know the relationship and degree of correlation between monthly customer visits
and area population.Which tool should be used in this situation? - ANSWER: Scatter
plot
A rental company has a fleet of 50 cars that can be rented daily if all vehicles have
been washed and inspected and are free of mechanical and electrical defects. Due to
maintenance requirements and late returns by customers, the rental company is, in
general, able to prepare 45 cars per day for rental. On average, 30 cars are rented
daily. What is the efficiency rate for this company - ANSWER: 67%
capacity utilization (CU) and efficiency (E) are:
CU = actual output / design capacity
E = actual output / effective capacity.
The original capacity in each process for a computer manufacturer's operations is as
follows:Parts inventory: 500 units available per dayAssembly: 300 units assembled
per dayDelivery: 450 units processed per day After the computer manufacturer
upgrades the assembly system, it can assemble 550 units per day. According to this
information, what is the throughput for this computer manufacturer? - ANSWER:
450 units/day
A manager is planning staffing needs for a seasonal ice cream stand. The manager
expects to have the following number of customers per day each month:
January: 20
February: 23
March: 30
April: 60
May: 90
Jun: 120
July: 130
August: 150
September: 100
October: 80
November: 60
