TEST BANK For Human Resource Management, 6th Canadian
Edition by Sandra Steen, Verified Chapters 1 - 11, Complete
Newest Version
What is the definition and goal of human resources? - ANSWER: The systematic
study of the policies, practices, and systems that influence employees' behavior,
attitudes, and performance. The goal is to understand how to effectively maximize
the value of the employee.
Why do we need HR departments? - ANSWER: to perform administrative tasks,
create business partner services, and be a strategic partner
What is the definition and goal of organizational behavior? - ANSWER: The study of
the actions and attitudes that people exhibit in organizations. Goal is to be able to
understand, explain, predict, and control/shape human behavior. Based on the
contingency approach.
What is total quality management? - ANSWER: Focus on quality and customer
satisfaction
Very expensive to implement and requires a long-term commitment in order to
achieve results.
Contingency Approach - ANSWER: There's no "best approach" The best use of tools
and techniques is driven by unique needs of the situation.
Human Capital - ANSWER: The potential of a person's KSAOS
What does KSAO refer to and give two examples of "O"'s? - ANSWER: knowledge,
skills, abilities, and others (motivation and experience)
Social Capital - ANSWER: The productive potential of strong, trusting, and
cooperative relationships; synergistic gains from people working together.
SWOT analysis - ANSWER: a planning tool used to analyze an organization's
strengths, weaknesses, opportunities, and threats
Internal Analysis - ANSWER: strengths and weaknesses
External Analysis - ANSWER: opportunities and threats
Business Strategy - ANSWER: influences how the company uses physical capita,
financial capital, and human capital
Strategic Planning - ANSWER: a road map, or guide, by which an organization moves
from a current state of affairs to a future desired state
, Strategic HR - ANSWER: supports org strategy
Identify the numbers and types of employees the organization will require to meet
it's objectives
How to gain competitive advantage? - ANSWER: Organizations can use their
resources to create value for customers by lowering costs, providing something of
unique value, or some combination of the two.
What makes human capital a source of competitive advantage? - ANSWER: Value,
Rareness, not easily imitated, not easily substituted or replaced
HR Planning - ANSWER: identifying the numbers and types of employees the
organization will require to meet its objectives
surface-level diversity - ANSWER: easily observed, such as race, age, and gender
deep-level diversity - ANSWER: Take some time to emerge, such as attitude,
opinions, value
Steps in HR Planning - ANSWER: 1) forecasting
2) goal setting & strategic planning (surpluses/shortages)
3) implementing the strategies & evaluating the outcomes
Forecasting in HR - ANSWER: Determining labor demand
Distributive Strategy - ANSWER: The competitive bargaining to pursue direct goal for
the party
• A "Fixed" Pie approach (claiming a slice of the pie)
• Win-Lose approach
Integrative Strategy/Outcome - ANSWER: The problem solving and creative process
for better options
• A "Enlarging" Pie approach (creating a larger pie)
• Win-Win approach
The "Must Have's" for Negotiation - ANSWER: -target point/price (goals/aspirations)
-BATNA (best alternative to a negotiated agreement)
-reservation (resistance) point/price
Target Point/ Price - ANSWER: The point at which a negotiator would like to conclude
negotiations; the outcome which constitute the "ideal" best possible situation
5 things you should negotiate - ANSWER: 1. Base Salary (shoot high)
2. Sign-on bonus
3 Start Date
4. Benefits
5. The Job itself
Edition by Sandra Steen, Verified Chapters 1 - 11, Complete
Newest Version
What is the definition and goal of human resources? - ANSWER: The systematic
study of the policies, practices, and systems that influence employees' behavior,
attitudes, and performance. The goal is to understand how to effectively maximize
the value of the employee.
Why do we need HR departments? - ANSWER: to perform administrative tasks,
create business partner services, and be a strategic partner
What is the definition and goal of organizational behavior? - ANSWER: The study of
the actions and attitudes that people exhibit in organizations. Goal is to be able to
understand, explain, predict, and control/shape human behavior. Based on the
contingency approach.
What is total quality management? - ANSWER: Focus on quality and customer
satisfaction
Very expensive to implement and requires a long-term commitment in order to
achieve results.
Contingency Approach - ANSWER: There's no "best approach" The best use of tools
and techniques is driven by unique needs of the situation.
Human Capital - ANSWER: The potential of a person's KSAOS
What does KSAO refer to and give two examples of "O"'s? - ANSWER: knowledge,
skills, abilities, and others (motivation and experience)
Social Capital - ANSWER: The productive potential of strong, trusting, and
cooperative relationships; synergistic gains from people working together.
SWOT analysis - ANSWER: a planning tool used to analyze an organization's
strengths, weaknesses, opportunities, and threats
Internal Analysis - ANSWER: strengths and weaknesses
External Analysis - ANSWER: opportunities and threats
Business Strategy - ANSWER: influences how the company uses physical capita,
financial capital, and human capital
Strategic Planning - ANSWER: a road map, or guide, by which an organization moves
from a current state of affairs to a future desired state
, Strategic HR - ANSWER: supports org strategy
Identify the numbers and types of employees the organization will require to meet
it's objectives
How to gain competitive advantage? - ANSWER: Organizations can use their
resources to create value for customers by lowering costs, providing something of
unique value, or some combination of the two.
What makes human capital a source of competitive advantage? - ANSWER: Value,
Rareness, not easily imitated, not easily substituted or replaced
HR Planning - ANSWER: identifying the numbers and types of employees the
organization will require to meet its objectives
surface-level diversity - ANSWER: easily observed, such as race, age, and gender
deep-level diversity - ANSWER: Take some time to emerge, such as attitude,
opinions, value
Steps in HR Planning - ANSWER: 1) forecasting
2) goal setting & strategic planning (surpluses/shortages)
3) implementing the strategies & evaluating the outcomes
Forecasting in HR - ANSWER: Determining labor demand
Distributive Strategy - ANSWER: The competitive bargaining to pursue direct goal for
the party
• A "Fixed" Pie approach (claiming a slice of the pie)
• Win-Lose approach
Integrative Strategy/Outcome - ANSWER: The problem solving and creative process
for better options
• A "Enlarging" Pie approach (creating a larger pie)
• Win-Win approach
The "Must Have's" for Negotiation - ANSWER: -target point/price (goals/aspirations)
-BATNA (best alternative to a negotiated agreement)
-reservation (resistance) point/price
Target Point/ Price - ANSWER: The point at which a negotiator would like to conclude
negotiations; the outcome which constitute the "ideal" best possible situation
5 things you should negotiate - ANSWER: 1. Base Salary (shoot high)
2. Sign-on bonus
3 Start Date
4. Benefits
5. The Job itself
