TEST BANK For Service Management: Operations,
Strategy, Information Technology 10th Edition 2024 By
Sanjeev Bordoloi
Which of the following is not one of the three critical terms to consider when looking
at organizational workflow? - ANSWER: ** A. Span of control
B. Authority
C. Responsibility
D. Accountability
Accountability can be defined as: - ANSWER: ** A. Authority plus responsibility
B. Authority without responsibility
C. Responsibility without authority
D. Pure responsibility
In which organizational form is there no customer focal point? - ANSWER: * A.
Traditional
B. Projectized
C. Strong matrix
D. Weak matrix
In which organizational form is response to the customer's needs the slowest? -
ANSWER: * A. Traditional
B. Projectized
C. Strong matrix
D. Weak matrix
In which organizational form is it highly unlikely that project management would be
a
career path? - ANSWER: * A. Traditional
B. Projectized
C. Strong matrix
D. Weak matrix
In which organizational form does the project manager have the greatest authority
over
the assigned resources? - ANSWER: A. Traditional
* B. Projectized
C. Strong matrix
D. Weak matrix
With a line-staff organizational structure, department managers will readily accept
instructions from the project manager. - ANSWER: False
,In a line-staff organizational structure, the person heading up the project is called
the: - ANSWER: A. Project supervisor
B. Project leader
C. Project coordinator
* D. Project division leader
In line-staff project management, the ultimate authority on the project resides with
the
division manager. - ANSWER: * A. True
B. False
Other than the traditional structure, which organizational form has strong
communication channels? - ANSWER: * A. Projectized
B. Strong matrix
C. Balanced matrix
D. Weak Matrix
Which of the following organizational forms provides the least career path
opportunities for project personnel? - ANSWER: * A. Projectized
B. Strong matrix
C. Balanced matrix
D. Weak Matrix
Which organizational structure generally retains team members long after they are
needed? - ANSWER: * A. Projectized
B. Strong matrix
C. Balanced matrix
D. Weak Matrix
Matrix structures allow for workers to be shared on multiple projects and at a lower
than usual cost. - ANSWER: * A. True
B. False
. In which organizational form do we usually have the best balance among the time,
cost
and performance constraints on a project? - ANSWER: A. Traditional
B. Projectized
C. Line-staff
* D. Matrix
In which organizational form do we usually have a sharing of authority and
responsibility? - ANSWER: A. Traditional
B. Projectized
C. Line-staff
* D. Matrix
, Before becoming a project manager within a matrix organization, training should be
provided in all of the following except: - ANSWER: A. Matrix operations
* B. Wage and salary administration
C. Problem-solving
D. Role definitions
In a strong matrix structure, employees take daily direction from: - ANSWER: A.
Project manager only
B. Functional manager only
* C. Both, but the project manager has greater influence
D. Both, but the functional manager has greater influence
. In which organizational form are the formal and informal organizations well
established? - ANSWER: * A. Traditional
B. Strong matrix
C. Balanced matrix
D. Weak matrix
Most people seem to believe that the number one behavioral issue in project
management is multiple-boss reporting. - ANSWER: * A. True
B. False
Project manager selection is usually made by the: - ANSWER: * A. Senior levels of
management
B. Customer's selection process
C. Line management based upon cooperation on past projects
D. Voting by the team members
Which of the following is a job-related characteristic that a PM should possess or
may
be expected to possess? - ANSWER: A. Necessity for feasibility studies
B. Project's priority and risks.
C. Requirement for complex technical expertise
* D. All of the above
The wrong people are often selected as project managers because of - ANSWER: A. A
belief that project management maturity comes with age
B. A belief that someone who knows the customer well will make the best project
manager
C. A belief that entrepreneurial skills are always necessary
* D. all of the above
It is usually easier to manage one large project on a full-time basis than to manage
multiple small projects at the same time. - ANSWER: * A. True
B. False
Strategy, Information Technology 10th Edition 2024 By
Sanjeev Bordoloi
Which of the following is not one of the three critical terms to consider when looking
at organizational workflow? - ANSWER: ** A. Span of control
B. Authority
C. Responsibility
D. Accountability
Accountability can be defined as: - ANSWER: ** A. Authority plus responsibility
B. Authority without responsibility
C. Responsibility without authority
D. Pure responsibility
In which organizational form is there no customer focal point? - ANSWER: * A.
Traditional
B. Projectized
C. Strong matrix
D. Weak matrix
In which organizational form is response to the customer's needs the slowest? -
ANSWER: * A. Traditional
B. Projectized
C. Strong matrix
D. Weak matrix
In which organizational form is it highly unlikely that project management would be
a
career path? - ANSWER: * A. Traditional
B. Projectized
C. Strong matrix
D. Weak matrix
In which organizational form does the project manager have the greatest authority
over
the assigned resources? - ANSWER: A. Traditional
* B. Projectized
C. Strong matrix
D. Weak matrix
With a line-staff organizational structure, department managers will readily accept
instructions from the project manager. - ANSWER: False
,In a line-staff organizational structure, the person heading up the project is called
the: - ANSWER: A. Project supervisor
B. Project leader
C. Project coordinator
* D. Project division leader
In line-staff project management, the ultimate authority on the project resides with
the
division manager. - ANSWER: * A. True
B. False
Other than the traditional structure, which organizational form has strong
communication channels? - ANSWER: * A. Projectized
B. Strong matrix
C. Balanced matrix
D. Weak Matrix
Which of the following organizational forms provides the least career path
opportunities for project personnel? - ANSWER: * A. Projectized
B. Strong matrix
C. Balanced matrix
D. Weak Matrix
Which organizational structure generally retains team members long after they are
needed? - ANSWER: * A. Projectized
B. Strong matrix
C. Balanced matrix
D. Weak Matrix
Matrix structures allow for workers to be shared on multiple projects and at a lower
than usual cost. - ANSWER: * A. True
B. False
. In which organizational form do we usually have the best balance among the time,
cost
and performance constraints on a project? - ANSWER: A. Traditional
B. Projectized
C. Line-staff
* D. Matrix
In which organizational form do we usually have a sharing of authority and
responsibility? - ANSWER: A. Traditional
B. Projectized
C. Line-staff
* D. Matrix
, Before becoming a project manager within a matrix organization, training should be
provided in all of the following except: - ANSWER: A. Matrix operations
* B. Wage and salary administration
C. Problem-solving
D. Role definitions
In a strong matrix structure, employees take daily direction from: - ANSWER: A.
Project manager only
B. Functional manager only
* C. Both, but the project manager has greater influence
D. Both, but the functional manager has greater influence
. In which organizational form are the formal and informal organizations well
established? - ANSWER: * A. Traditional
B. Strong matrix
C. Balanced matrix
D. Weak matrix
Most people seem to believe that the number one behavioral issue in project
management is multiple-boss reporting. - ANSWER: * A. True
B. False
Project manager selection is usually made by the: - ANSWER: * A. Senior levels of
management
B. Customer's selection process
C. Line management based upon cooperation on past projects
D. Voting by the team members
Which of the following is a job-related characteristic that a PM should possess or
may
be expected to possess? - ANSWER: A. Necessity for feasibility studies
B. Project's priority and risks.
C. Requirement for complex technical expertise
* D. All of the above
The wrong people are often selected as project managers because of - ANSWER: A. A
belief that project management maturity comes with age
B. A belief that someone who knows the customer well will make the best project
manager
C. A belief that entrepreneurial skills are always necessary
* D. all of the above
It is usually easier to manage one large project on a full-time basis than to manage
multiple small projects at the same time. - ANSWER: * A. True
B. False
