TEST BANK & Solutions Manual For Operations and
Supply Chain Management, 16th Edition by F. Robert
Jacobs
One reason for studying operations and supply chain management (OSCM) is which
of the following? - ANSWER: All managers should understand the basic principles
that guide the design of transformation processes
The goods-services continuum consists of which set of the following categories? -
ANSWER: Pure goods, core goods, core services, pure services
Which of the following are defined as core goods? - ANSWER: Data storage systems
Current issues in OSCM do not include - ANSWER: Increasing global supply chain
employmen
Which of the following are not listed in the text as jobs in OSCM? - ANSWER: Data
center manager
Which of the following is not a characteristic that distinguishes services from goods?
- ANSWER: Service jobs are unskilled
Service jobs are unskilled - ANSWER: Tangibility
2. Interaction with the customer
3. Services are heterogeneous
4. Services are perishable and time dependent
5. Services are seen as a package of features that affect the five senses
Which of the following is not a way that operations and supply processes are
categorized? - ANSWER: Which of the following is not a way that operations and
supply processes are categorized?
One of the "package of features" that make up a service is: - ANSWER: Facilitating
goods
Which of the following is not a measure of operations and supply chain management
efficiency used by Wall Street? - ANSWER: Earnings per share
Which of the following is a measure of operations and supply management efficiency
used by Wall Street? - ANSWER: Receivable turnover
The ability to maintain balance in a system is referred to as - ANSWER: sustainability
, Processes that are used to transform resources into products are called
_______________. - ANSWER: operations
What are the five categories of supply chain processes? - ANSWER: planning;
sourcing; making; delivering; returning
Doing something at the lowest possible cost is called: _______________. - ANSWER:
efficiency
Value is the ratio of - ANSWER: quality to price paid
A pipeline through which material and information flows is a conception of a -
ANSWER: supply network
What are four current issues in operations and supply management that are
discussed in the textbook? - ANSWER: 1. Coordinating relationships between
mutually supportive but separate organizations; 2. Optimizing global supplier,
production, and distribution networks; 3. Managing customer touch points; 4.
Raising senior management awareness of operations as a significant competitive
weapon; 5. Sustainability and the triple bottom line
What is a total systems approach to managing the flow of information, materials,
and services from raw material suppliers through factories and warehouses to the
end customer called? - ANSWER: supply chain management
What is a major industry and university program aiming to apply the latest concepts
in information technology to continue to improve service productivity of technology-
based organizations called? - ANSWER: service science management and engineering
(SSME)
The use of the Internet as an essential element of business activity is called what? -
ANSWER: electronic commerce
Name five common measures of operations and supply management efficiency used
by Wall Street. - ANSWER: The five common measures of operations and supply
management efficiency used by Wall Street are income per employee; revenue per
employee; inventory turnover; asset turnover; receivable turnover-which are among
the typically used measures by Wall Street.
Which of the following is not a major strategic operational competitive dimension
that forms a company's competitive position? - ANSWER: Management acumen
A major competitive dimension that forms a company's strategic operational
competitive position in their strategic planning is which of the following? - ANSWER:
Cost or price
Supply Chain Management, 16th Edition by F. Robert
Jacobs
One reason for studying operations and supply chain management (OSCM) is which
of the following? - ANSWER: All managers should understand the basic principles
that guide the design of transformation processes
The goods-services continuum consists of which set of the following categories? -
ANSWER: Pure goods, core goods, core services, pure services
Which of the following are defined as core goods? - ANSWER: Data storage systems
Current issues in OSCM do not include - ANSWER: Increasing global supply chain
employmen
Which of the following are not listed in the text as jobs in OSCM? - ANSWER: Data
center manager
Which of the following is not a characteristic that distinguishes services from goods?
- ANSWER: Service jobs are unskilled
Service jobs are unskilled - ANSWER: Tangibility
2. Interaction with the customer
3. Services are heterogeneous
4. Services are perishable and time dependent
5. Services are seen as a package of features that affect the five senses
Which of the following is not a way that operations and supply processes are
categorized? - ANSWER: Which of the following is not a way that operations and
supply processes are categorized?
One of the "package of features" that make up a service is: - ANSWER: Facilitating
goods
Which of the following is not a measure of operations and supply chain management
efficiency used by Wall Street? - ANSWER: Earnings per share
Which of the following is a measure of operations and supply management efficiency
used by Wall Street? - ANSWER: Receivable turnover
The ability to maintain balance in a system is referred to as - ANSWER: sustainability
, Processes that are used to transform resources into products are called
_______________. - ANSWER: operations
What are the five categories of supply chain processes? - ANSWER: planning;
sourcing; making; delivering; returning
Doing something at the lowest possible cost is called: _______________. - ANSWER:
efficiency
Value is the ratio of - ANSWER: quality to price paid
A pipeline through which material and information flows is a conception of a -
ANSWER: supply network
What are four current issues in operations and supply management that are
discussed in the textbook? - ANSWER: 1. Coordinating relationships between
mutually supportive but separate organizations; 2. Optimizing global supplier,
production, and distribution networks; 3. Managing customer touch points; 4.
Raising senior management awareness of operations as a significant competitive
weapon; 5. Sustainability and the triple bottom line
What is a total systems approach to managing the flow of information, materials,
and services from raw material suppliers through factories and warehouses to the
end customer called? - ANSWER: supply chain management
What is a major industry and university program aiming to apply the latest concepts
in information technology to continue to improve service productivity of technology-
based organizations called? - ANSWER: service science management and engineering
(SSME)
The use of the Internet as an essential element of business activity is called what? -
ANSWER: electronic commerce
Name five common measures of operations and supply management efficiency used
by Wall Street. - ANSWER: The five common measures of operations and supply
management efficiency used by Wall Street are income per employee; revenue per
employee; inventory turnover; asset turnover; receivable turnover-which are among
the typically used measures by Wall Street.
Which of the following is not a major strategic operational competitive dimension
that forms a company's competitive position? - ANSWER: Management acumen
A major competitive dimension that forms a company's strategic operational
competitive position in their strategic planning is which of the following? - ANSWER:
Cost or price
