2024 wellcare - Mastery Test Questions And ANSWERS

2024wellcare - Mastery Test Questions And
ANSWERS


During ian iappointment, iyou imay inot idiscuss iany iproducts inot iagreed ito iin iadvance iby ithe
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ibeneficiary.
kr




a. iTrue
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b. iFalse i- icorrect iAnswers i✔✔ i-True
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When ia ipaper iSOA iform iis iused, iit imust ibe icompleted i__________ ihosting ithe isales
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ipresentation.
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a. iPrior ito
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b. iDuring
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c. iAfter i- icorrect iAnswers i✔✔ i-A. iPrior ito
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Brokers/Agents ican isubmit ia isupport iticket ionline ithrough itheir iCentene iWorkbench iportal.
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Select ione: kr




True

False i- icorrect iAnswers i✔✔ i-True
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Wellcare idoes inot ineed ito ibe iinformed iof iall imarketing/sales ievents iat iwhich iplans ior imaterials
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iwill ibe ipresented ior idistributed i(Formal i& iInformal).
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Select ione: kr




True

False i- icorrect iAnswers i✔✔ i-False
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Which iof ithe ifollowing iactions iare iyou irequired ito ido iwhen icontacted iregarding ian iallegation iof
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inoncompliant iactivity?
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, a. iSpeak iwith ithe iinvestigator ias iquickly ias ipossible.
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b. iAnswer iall iquestions ihonestly iand icompletely.
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c. iOffer iinformation iand idocuments iimportant ito ithe iinvestigation.
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d. iAll iof ithe iabove i- icorrect iAnswers i✔✔ i-D. iAll iof ithe iabove
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Key iareas iyou ias ia ibroker/agent ihave icontrol iover iand iimpact iupon iregarding iStar iRatings ifor
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iquality iare:
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a. iMember iSatisfaction/Experience
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b. iComplaints
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c. iRapid iDisenrollment
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d. iAll iof ithe iabove i- icorrect iAnswers i✔✔ i-D. iAll iof ithe iabove
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Noting ithe icorrect ienrollment iperiod ion ienrollment iapplications ihelps iin ipreventing idelayed
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ienrollment iprocessing.
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Select ione: kr




True

False i- icorrect iAnswers i✔✔ i-True
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Health iplan ifax inumbers ivary ifor ihealth iplans ithat ioffer ifax ienrollment isubmissions.
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Select ione: kr




True

False i- icorrect iAnswers i✔✔ i-True
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Centene irequires iall icontracted ibrokers/agents ito iread, iunderstand, iand iagree ito iCentene's
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iBusiness iEthics iand iCode iof iConduct iPolicy.
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Select ione: kr




True