Created By : TestsBanks
Test Bank for Operations and Supply Chain Management: 2024 Release
Evergreen by Stevenson, Kull - All Chapters ( 1-19 ) With Appendix A+
1 Introduction to Operations Management
1)Operations managers are responsible for assessing consumer wants and needs and selling and
promoting the organization's goods or services.
⊚ true
⊚ false
2) Often, the collective success or failure of companies' operations functions will impact the
ability of a nation to compete with other nations.
⊚ true
⊚ false
3) Companies are either producing goods or delivering services. This means that only one of the
two types of operations management strategies are used.
⊚ true
⊚ false
4) Operations, marketing, and finance function independently of each other in most
organizations.
⊚ true
⊚ false
5) The greater the degree of customer involvement, the more challenging the design and
management of operations.
⊚ true
⊚ false
6) Goods-producing organizations are not involved in service activities.
⊚ true
⊚ false
7) Service operations require additional inventory because of the unpredictability of consumer
demand.
⊚ true
⊚ false
Test bank A++
PAGE 1
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8) In for-profit organizations, the value of outputs is measured by the prices customers are
willing to pay for goods or services.
⊚ true
⊚ false
9) The use of models will guarantee the best possible decisions.
⊚ true
⊚ false
10) People who work in the field of operations should have skills that include both knowledge
and people skills.
⊚ true
⊚ false
11) Assembly lines improved productivity by using interchangeable parts and craft production.
⊚ true
⊚ false
12) The operations manager has primary responsibility for making operations system design
decisions, such as system capacity and location of facilities.
⊚ true
⊚ false
13) The word "technology" is used only to refer to "information technology."
⊚ true
⊚ false
14) "Value added" by definition is always a positive number since "added" implies increases.
⊚ true
⊚ false
15) Service often requires relatively greater labor content when compared to manufacturing.
⊚ true
⊚ false
16) Measurement of productivity in service is more straightforward than in manufacturing since
it is not necessary to take into account the cost of materials.
⊚ true
⊚ false
Test bank A++
PAGE 2
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17) Specialized machinery or equipment is a common way of offering increased customization in
manufacturing or services without taking on additional labor costs.
⊚ true
⊚ false
18) Most people encounter operations only in profit-making organizations.
⊚ true
⊚ false
19) Service typically involves a much higher degree of customer contact than manufacturing.
⊚ true
⊚ false
20) A systems approach emphasizes interrelationships among subsystems, but its main theme is
that the whole is greater than the sum of its individual parts.
⊚ true
⊚ false
21) The Pareto phenomenon is one of the most important and pervasive concepts that can be
applied at all levels of management.
⊚ true
⊚ false
22) Operations managers, who usually use quantitative approaches, are not really concerned with
ethical decision making.
⊚ true
⊚ false
23) The optimal solutions produced by quantitative techniques should always be evaluated in
terms of the larger framework.
⊚ true
⊚ false
24) Managers should most often rely on quantitative techniques for important decisions since
quantitative approaches result in more accurate decisions.
⊚ true
⊚ false
Test bank A++
PAGE 3
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25) Many operations management decisions can be described as trade-offs.
⊚ true
⊚ false
26) A systems approach means that we concentrate on efficiency within a subsystem and thereby
assure overall efficiency.
⊚ true
⊚ false
27) Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their
apprentices using custom-made parts.
⊚ true
⊚ false
28) Elton Mayo's Hawthorne experiments were significant contributions to the human relations
movement, which emphasized the importance of the human element in job design.
⊚ true
⊚ false
29) Among Ford's many contributions was the introduction of mass production, using the
concepts of interchangeable parts and division of labor.
⊚ true
⊚ false
30) Operations and sales are the two functional areas that exist to support activities in other
functions such as accounting, finance, IT, and human resources.
⊚ true
⊚ false
31) Lean production systems incorporate the advantages of both mass production and craft
production.
⊚ true
⊚ false
32) As an abstraction of reality, a model is a simplified version of a real phenomenon.
⊚ true
⊚ false
Test bank A++
PAGE 4
Test Bank for Operations and Supply Chain Management: 2024 Release
Evergreen by Stevenson, Kull - All Chapters ( 1-19 ) With Appendix A+
1 Introduction to Operations Management
1)Operations managers are responsible for assessing consumer wants and needs and selling and
promoting the organization's goods or services.
⊚ true
⊚ false
2) Often, the collective success or failure of companies' operations functions will impact the
ability of a nation to compete with other nations.
⊚ true
⊚ false
3) Companies are either producing goods or delivering services. This means that only one of the
two types of operations management strategies are used.
⊚ true
⊚ false
4) Operations, marketing, and finance function independently of each other in most
organizations.
⊚ true
⊚ false
5) The greater the degree of customer involvement, the more challenging the design and
management of operations.
⊚ true
⊚ false
6) Goods-producing organizations are not involved in service activities.
⊚ true
⊚ false
7) Service operations require additional inventory because of the unpredictability of consumer
demand.
⊚ true
⊚ false
Test bank A++
PAGE 1
,Created By : TestsBanks
8) In for-profit organizations, the value of outputs is measured by the prices customers are
willing to pay for goods or services.
⊚ true
⊚ false
9) The use of models will guarantee the best possible decisions.
⊚ true
⊚ false
10) People who work in the field of operations should have skills that include both knowledge
and people skills.
⊚ true
⊚ false
11) Assembly lines improved productivity by using interchangeable parts and craft production.
⊚ true
⊚ false
12) The operations manager has primary responsibility for making operations system design
decisions, such as system capacity and location of facilities.
⊚ true
⊚ false
13) The word "technology" is used only to refer to "information technology."
⊚ true
⊚ false
14) "Value added" by definition is always a positive number since "added" implies increases.
⊚ true
⊚ false
15) Service often requires relatively greater labor content when compared to manufacturing.
⊚ true
⊚ false
16) Measurement of productivity in service is more straightforward than in manufacturing since
it is not necessary to take into account the cost of materials.
⊚ true
⊚ false
Test bank A++
PAGE 2
,Created By : TestsBanks
17) Specialized machinery or equipment is a common way of offering increased customization in
manufacturing or services without taking on additional labor costs.
⊚ true
⊚ false
18) Most people encounter operations only in profit-making organizations.
⊚ true
⊚ false
19) Service typically involves a much higher degree of customer contact than manufacturing.
⊚ true
⊚ false
20) A systems approach emphasizes interrelationships among subsystems, but its main theme is
that the whole is greater than the sum of its individual parts.
⊚ true
⊚ false
21) The Pareto phenomenon is one of the most important and pervasive concepts that can be
applied at all levels of management.
⊚ true
⊚ false
22) Operations managers, who usually use quantitative approaches, are not really concerned with
ethical decision making.
⊚ true
⊚ false
23) The optimal solutions produced by quantitative techniques should always be evaluated in
terms of the larger framework.
⊚ true
⊚ false
24) Managers should most often rely on quantitative techniques for important decisions since
quantitative approaches result in more accurate decisions.
⊚ true
⊚ false
Test bank A++
PAGE 3
, Created By : TestsBanks
25) Many operations management decisions can be described as trade-offs.
⊚ true
⊚ false
26) A systems approach means that we concentrate on efficiency within a subsystem and thereby
assure overall efficiency.
⊚ true
⊚ false
27) Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their
apprentices using custom-made parts.
⊚ true
⊚ false
28) Elton Mayo's Hawthorne experiments were significant contributions to the human relations
movement, which emphasized the importance of the human element in job design.
⊚ true
⊚ false
29) Among Ford's many contributions was the introduction of mass production, using the
concepts of interchangeable parts and division of labor.
⊚ true
⊚ false
30) Operations and sales are the two functional areas that exist to support activities in other
functions such as accounting, finance, IT, and human resources.
⊚ true
⊚ false
31) Lean production systems incorporate the advantages of both mass production and craft
production.
⊚ true
⊚ false
32) As an abstraction of reality, a model is a simplified version of a real phenomenon.
⊚ true
⊚ false
Test bank A++
PAGE 4
