TEST BANK For Human Resources Management in
Canada, 15th Canadian Edition
designing management systems to ensure that human talent is used effectively and
efficiently to accomplish organizational goals - ANSWER:Human Resource
Management
Every operating manager is an ______ Manager as well - ANSWER:HR
design processes and systems that operating managers help implement -
ANSWER:HR Specialist
collective value of the capabilities, knowledge, skills, life experiences, and motivation
of an organizational workforce - ANSWER:human capital
Human Capital is also called intellectual capital to reflect employees
___________________,________________,_______________, and
____________________ - ANSWER:thinking, knowledge, creativity, and decision
making
Shortage of Qualified Workers, Increasing Costs of Employee Benefits, Rising Payroll
Taxes, Government Regulation Compliance - ANSWER:HR Issues
unique capability that creates high value in which an organization excels, differences
an organization from competition, can create a completive advantage -
ANSWER:Core Competency
HR department's focus is on using ________________ as a core competency -
ANSWER:people
What are the three core competencies of Human Resources - ANSWER:Productivity,
Customer Service/Quality, Organizational Culture
a measure of the quantity and quality of work done, considering the cost of the
resources used - ANSWER:Productivity
A measure of HR productivity computed by dividing the average cost of workers to
their average level of output - ANSWER:Unit Labor Cost
eliminating layers of management, downsizing, layoffs, buyouts, etc. these are hard
to handle, reducing staff - ANSWER:restricting the organization
having fewer employees work longer hours and perform multiple jobs tasks, or
making more efficient use of technology or redesigning old processes, reshaping jobs
due to technology changes - ANSWER:Resdesigning work
, ensuring that HR efforts are in alignment with organizational efforts, attracting and
retaining employees. Training, developing, and evaluating employees, compensating
employees - ANSWER:Aligning HR Activities
can be a cheaper alternative, uses domestic vendors/contractors instead of
employees - ANSWER:outsourcing
shared values and beliefs in an organization, evolves over a period of time, provides
employees with rules for behavior, affects service and quality, organizational
productivity and financial results - ANSWER:Organizational Culture
HR Strategy and Planning
Equal employment opporunity
Staffing
Talent management
Rewards
Risk Management and worker protection
Employee and labor relations - ANSWER:HR Management Funcitons
3 Roles of HR Management - ANSWER:Administrative, Operational (Employee
Advocate), Strategic
Clerical administration, record keeping, legal paperwork and policy implementation -
ANSWER:Administrative
Cooperate with managers and supervisors, Identify and implement needed programs
and policies in the organization - ANSWER:Operational (Employee Advocate)
Address business realities, focus on future business needs, fit between human
capital and business plans and needs - ANSWER:Strategic
Competition, Cost Pressures, and Restructuring, Globalization, a changing workforce,
and human resource and technology - ANSWER:HR Management Challenges
What are the changes in the workforce - ANSWER:Racial/Ethnic Diversity, Gender in
the Workforce, Aging Workforce, Growth in Contingent Workforce (temporary
workers)
Improves the efficiency of the administrative HR functions and reduces costs
Helps in strategic HR Planning
Supports recruitment, selection and training
Contributes to organizational performance through collection and analysis of HR-
related data - ANSWER:Advantages of Technology
Canada, 15th Canadian Edition
designing management systems to ensure that human talent is used effectively and
efficiently to accomplish organizational goals - ANSWER:Human Resource
Management
Every operating manager is an ______ Manager as well - ANSWER:HR
design processes and systems that operating managers help implement -
ANSWER:HR Specialist
collective value of the capabilities, knowledge, skills, life experiences, and motivation
of an organizational workforce - ANSWER:human capital
Human Capital is also called intellectual capital to reflect employees
___________________,________________,_______________, and
____________________ - ANSWER:thinking, knowledge, creativity, and decision
making
Shortage of Qualified Workers, Increasing Costs of Employee Benefits, Rising Payroll
Taxes, Government Regulation Compliance - ANSWER:HR Issues
unique capability that creates high value in which an organization excels, differences
an organization from competition, can create a completive advantage -
ANSWER:Core Competency
HR department's focus is on using ________________ as a core competency -
ANSWER:people
What are the three core competencies of Human Resources - ANSWER:Productivity,
Customer Service/Quality, Organizational Culture
a measure of the quantity and quality of work done, considering the cost of the
resources used - ANSWER:Productivity
A measure of HR productivity computed by dividing the average cost of workers to
their average level of output - ANSWER:Unit Labor Cost
eliminating layers of management, downsizing, layoffs, buyouts, etc. these are hard
to handle, reducing staff - ANSWER:restricting the organization
having fewer employees work longer hours and perform multiple jobs tasks, or
making more efficient use of technology or redesigning old processes, reshaping jobs
due to technology changes - ANSWER:Resdesigning work
, ensuring that HR efforts are in alignment with organizational efforts, attracting and
retaining employees. Training, developing, and evaluating employees, compensating
employees - ANSWER:Aligning HR Activities
can be a cheaper alternative, uses domestic vendors/contractors instead of
employees - ANSWER:outsourcing
shared values and beliefs in an organization, evolves over a period of time, provides
employees with rules for behavior, affects service and quality, organizational
productivity and financial results - ANSWER:Organizational Culture
HR Strategy and Planning
Equal employment opporunity
Staffing
Talent management
Rewards
Risk Management and worker protection
Employee and labor relations - ANSWER:HR Management Funcitons
3 Roles of HR Management - ANSWER:Administrative, Operational (Employee
Advocate), Strategic
Clerical administration, record keeping, legal paperwork and policy implementation -
ANSWER:Administrative
Cooperate with managers and supervisors, Identify and implement needed programs
and policies in the organization - ANSWER:Operational (Employee Advocate)
Address business realities, focus on future business needs, fit between human
capital and business plans and needs - ANSWER:Strategic
Competition, Cost Pressures, and Restructuring, Globalization, a changing workforce,
and human resource and technology - ANSWER:HR Management Challenges
What are the changes in the workforce - ANSWER:Racial/Ethnic Diversity, Gender in
the Workforce, Aging Workforce, Growth in Contingent Workforce (temporary
workers)
Improves the efficiency of the administrative HR functions and reduces costs
Helps in strategic HR Planning
Supports recruitment, selection and training
Contributes to organizational performance through collection and analysis of HR-
related data - ANSWER:Advantages of Technology
