Business and Professional Communication By Kory
Floyd,2024,2e (Test Bank All Chapters, 100% Original
Verified, A+ Grade) Answers at the end of each
chapter.
Chapter 1
Student name:__________
1) Communication can most usefully be understood as a(n)
A) innate human ability.
B) art form for which a chosen few possess raw talent.
C) skill acquired gradually through practice.
D) blunt tool that will always fail to accomplish its goal.
E) task that can be accomplished only in written rather than verbal form.
2) One reason we communicate is to strengthen our bond with people close to us or, in other
words, to serve our __________ needs.
A) relational
B) identity
C) informational
D) instrumental
E) transactional
3) When Ferdinand interacts with friends and family through text messaging, he uses slang and
other informal language. While at work, he uses more professional, formal language in his
emails. In this sense, Ferdinand is using language to meet his__________ needs.
A) relational
B) identity
C) informational
D) instrumental
E) transactional
4) When Elisha asks questions during her meeting with her supervisor to get clarification on her
assignment, she is using communication to fill her__________ needs.
A) relational
B) identity
C) informational
D) instrumental
E) transactional
Version 1 1
,Chapter 1
5) Takis, a graphic designer, consults with his supervisors and peers about the brochure he is
creating for a financial planning firm. This communication is driven by his __________
needs.
A) relational
B) identity
C) fundamental
D) instrumental
E) transactional
6) At a strategy meeting, Csaba’s boss tells everyone not to discuss the strategy with clients
until it has been approved by the chief marketing officer. This is an example of
a(n)__________ rule.
A) implicit
B) abstract
C) nonverbal
D) explicit
E) dimensional
7) Unspoken rules about communication behavior, such as knowing not to bother your boss
while she has her office door closed, are known as
A) elective affinities.
B) implicit rules.
C) public ordinances.
D) corrective behaviors.
E) explicit rules.
8) What is an example of verbal communication?
A) Nariman nods his head to indicate that he would like a piece of cake.
B) Sharona smiles to show her employee that she is pleased with how the client meeting
went.
C) Ginny writes an email to the office manager to request new chairs.
D) Cian looks his interviewer in the eye to project confidence and reliability.
E) Francisca wears a suit to a formal business dinner to appear professional.
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,Chapter 1
9) The building blocks of language are
A) ideas.
B) facial expressions.
C) words.
D) sounds.
E) gestures.
10) At the end of a department meeting, Stina’s boss smiles and gives her a thumbs-up to express
his approval of how she handled her part of the presentation. This is an example
of__________ communication.
A) nonverbal
B) mediated
C) explicit
D) verbal
E) prohibited
11) The dimension of communication that consists of the literal information being expressed is
called the __________ dimension.
A) relational
B) content
C) meta
D) symbolic
E) cognitive
12) Muriel tells her boss that she thinks the deadline for her assignment is unrealistically
aggressive. The content dimension of Muriel’s message is that
A) her boss did a poor job at estimating the time needed for the assignment.
B) she is an inefficient worker.
C) the client has unreasonable demands.
D) the deadline for her assignment is unrealistically aggressive.
E) she wants to be transferred to a different project.
Version 1 3
, Chapter 1
13) In many conversations, messages send signals about the nature of the relationship between
the people who are talking. These signals comprise the __________ dimension of the
conversation.
A) relational
B) contextual
C) content
D) symbolic
E) transactional
14) Armond jokes with his employee, Toshi, that he noticed he submitted his timesheet late for
the third time in a row. Toshi infers that Armond is getting irritated with his lateness. Toshi is
interpreting Armond’s message through the__________ dimension.
A) instrumental
B) relational
C) content
D) contextual
E) identity
15) Communication about communication is called
A) contextual communication.
B) metacommunication.
C) interpersonal communication.
D) subtextual communication.
E) complex communication.
16) Which statement would be considered metacommunication?
A) "Please arrive at 9 a.m."
B) "I appreciate your effort."
C) "Free coffee is available in the lounge."
D) "We encourage employees to socialize after hours."
E) "I’m going to let you in on a secret."
Version 1 4
Floyd,2024,2e (Test Bank All Chapters, 100% Original
Verified, A+ Grade) Answers at the end of each
chapter.
Chapter 1
Student name:__________
1) Communication can most usefully be understood as a(n)
A) innate human ability.
B) art form for which a chosen few possess raw talent.
C) skill acquired gradually through practice.
D) blunt tool that will always fail to accomplish its goal.
E) task that can be accomplished only in written rather than verbal form.
2) One reason we communicate is to strengthen our bond with people close to us or, in other
words, to serve our __________ needs.
A) relational
B) identity
C) informational
D) instrumental
E) transactional
3) When Ferdinand interacts with friends and family through text messaging, he uses slang and
other informal language. While at work, he uses more professional, formal language in his
emails. In this sense, Ferdinand is using language to meet his__________ needs.
A) relational
B) identity
C) informational
D) instrumental
E) transactional
4) When Elisha asks questions during her meeting with her supervisor to get clarification on her
assignment, she is using communication to fill her__________ needs.
A) relational
B) identity
C) informational
D) instrumental
E) transactional
Version 1 1
,Chapter 1
5) Takis, a graphic designer, consults with his supervisors and peers about the brochure he is
creating for a financial planning firm. This communication is driven by his __________
needs.
A) relational
B) identity
C) fundamental
D) instrumental
E) transactional
6) At a strategy meeting, Csaba’s boss tells everyone not to discuss the strategy with clients
until it has been approved by the chief marketing officer. This is an example of
a(n)__________ rule.
A) implicit
B) abstract
C) nonverbal
D) explicit
E) dimensional
7) Unspoken rules about communication behavior, such as knowing not to bother your boss
while she has her office door closed, are known as
A) elective affinities.
B) implicit rules.
C) public ordinances.
D) corrective behaviors.
E) explicit rules.
8) What is an example of verbal communication?
A) Nariman nods his head to indicate that he would like a piece of cake.
B) Sharona smiles to show her employee that she is pleased with how the client meeting
went.
C) Ginny writes an email to the office manager to request new chairs.
D) Cian looks his interviewer in the eye to project confidence and reliability.
E) Francisca wears a suit to a formal business dinner to appear professional.
Version 1 2
,Chapter 1
9) The building blocks of language are
A) ideas.
B) facial expressions.
C) words.
D) sounds.
E) gestures.
10) At the end of a department meeting, Stina’s boss smiles and gives her a thumbs-up to express
his approval of how she handled her part of the presentation. This is an example
of__________ communication.
A) nonverbal
B) mediated
C) explicit
D) verbal
E) prohibited
11) The dimension of communication that consists of the literal information being expressed is
called the __________ dimension.
A) relational
B) content
C) meta
D) symbolic
E) cognitive
12) Muriel tells her boss that she thinks the deadline for her assignment is unrealistically
aggressive. The content dimension of Muriel’s message is that
A) her boss did a poor job at estimating the time needed for the assignment.
B) she is an inefficient worker.
C) the client has unreasonable demands.
D) the deadline for her assignment is unrealistically aggressive.
E) she wants to be transferred to a different project.
Version 1 3
, Chapter 1
13) In many conversations, messages send signals about the nature of the relationship between
the people who are talking. These signals comprise the __________ dimension of the
conversation.
A) relational
B) contextual
C) content
D) symbolic
E) transactional
14) Armond jokes with his employee, Toshi, that he noticed he submitted his timesheet late for
the third time in a row. Toshi infers that Armond is getting irritated with his lateness. Toshi is
interpreting Armond’s message through the__________ dimension.
A) instrumental
B) relational
C) content
D) contextual
E) identity
15) Communication about communication is called
A) contextual communication.
B) metacommunication.
C) interpersonal communication.
D) subtextual communication.
E) complex communication.
16) Which statement would be considered metacommunication?
A) "Please arrive at 9 a.m."
B) "I appreciate your effort."
C) "Free coffee is available in the lounge."
D) "We encourage employees to socialize after hours."
E) "I’m going to let you in on a secret."
Version 1 4
