GMS 200 - Chapter 1|| ACTUAL EXAM||
CORRECT QUESTIONS &
SOLUTIONS(RATED A)
Talent - ANSWER Crucial foundation for organizational performance
Intellectual capital - ANSWER the collective brainpower or shared knowledge of a
workforce
Competency - ANSWER personal talents/job related capabilities
Commitment - ANSWER How hard you work to apply talents and capabilities
competency x commitment - ANSWER intellectual capital equation
Knowledge workers - ANSWER employees whose main contribution to the organization
is specialized knowledge
Tech IQ - ANSWER the ability to use technology and to stay updated as technology
continues to evolve
Globalization - ANSWER the worldwide interdependence of resource flows, product
markets, and business competition
job migration - ANSWER occurs when global outsourcing shifts jobs from one country to
another
Reshoring - ANSWER move manufacturing jobs back from foreign to domestic locations
due to increased overseas manufacturing costs and lack of security
Ethics - ANSWER the principles of right and wrong that guide an individual in making
decisions
Corporate Governance - ANSWER The active oversight of management decisions,
corporate strategy and financial reporting by the Board of Directors. This is also an
indicator of ethics.
workforce diversity - ANSWER The ways in which people in a workforce are different
from each other in terms of gender, age, race, ethnicity, religion, sexual orientation, and
able-bodiedness
Diversity bias - ANSWER prejudice, discrimination, glass ceiling effect
, Productivity - ANSWER measures the quantity and quality of outputs relative to the cost
of inputs
Performance Effectiveness - ANSWER an output measure of task or goal
accomplishment
Performance efficiency - ANSWER an input measure of resource cost associated with
goal accomplishment
valuing human capital
demise of "command-and-control"
emphasis on team work
impact of technology
importance of networking
new workforce expectations
concern for sustainability - ANSWER Organizational trends
Managers - ANSWER people in organizations who directly support and supervise and
help bring out the best efforts and performance of others
Levels of Managers - ANSWER Board of directors
Top Managers
Middle Managers
First-line Managers
Board of directors - ANSWER members elected by shareholders to represent their
ownership interest
Make sure the organization is being well run, lawful, and ethical
Top Managers - ANSWER set strategy, lead the organization, pay attention to external
environment and long term-problems/opportunities, and link the external world with the
organization
Middle Managers - ANSWER Work with top managers to coordinate peers, support
lower level team members, and carry out organizational strategies
Oversee large departments
First-line managers - ANSWER Someone in charge of a small work group composed of
non-managerial workers
Types of Managers - ANSWER Line managers
Staff Managers
Functional Managers
General Managers
Administrators
CORRECT QUESTIONS &
SOLUTIONS(RATED A)
Talent - ANSWER Crucial foundation for organizational performance
Intellectual capital - ANSWER the collective brainpower or shared knowledge of a
workforce
Competency - ANSWER personal talents/job related capabilities
Commitment - ANSWER How hard you work to apply talents and capabilities
competency x commitment - ANSWER intellectual capital equation
Knowledge workers - ANSWER employees whose main contribution to the organization
is specialized knowledge
Tech IQ - ANSWER the ability to use technology and to stay updated as technology
continues to evolve
Globalization - ANSWER the worldwide interdependence of resource flows, product
markets, and business competition
job migration - ANSWER occurs when global outsourcing shifts jobs from one country to
another
Reshoring - ANSWER move manufacturing jobs back from foreign to domestic locations
due to increased overseas manufacturing costs and lack of security
Ethics - ANSWER the principles of right and wrong that guide an individual in making
decisions
Corporate Governance - ANSWER The active oversight of management decisions,
corporate strategy and financial reporting by the Board of Directors. This is also an
indicator of ethics.
workforce diversity - ANSWER The ways in which people in a workforce are different
from each other in terms of gender, age, race, ethnicity, religion, sexual orientation, and
able-bodiedness
Diversity bias - ANSWER prejudice, discrimination, glass ceiling effect
, Productivity - ANSWER measures the quantity and quality of outputs relative to the cost
of inputs
Performance Effectiveness - ANSWER an output measure of task or goal
accomplishment
Performance efficiency - ANSWER an input measure of resource cost associated with
goal accomplishment
valuing human capital
demise of "command-and-control"
emphasis on team work
impact of technology
importance of networking
new workforce expectations
concern for sustainability - ANSWER Organizational trends
Managers - ANSWER people in organizations who directly support and supervise and
help bring out the best efforts and performance of others
Levels of Managers - ANSWER Board of directors
Top Managers
Middle Managers
First-line Managers
Board of directors - ANSWER members elected by shareholders to represent their
ownership interest
Make sure the organization is being well run, lawful, and ethical
Top Managers - ANSWER set strategy, lead the organization, pay attention to external
environment and long term-problems/opportunities, and link the external world with the
organization
Middle Managers - ANSWER Work with top managers to coordinate peers, support
lower level team members, and carry out organizational strategies
Oversee large departments
First-line managers - ANSWER Someone in charge of a small work group composed of
non-managerial workers
Types of Managers - ANSWER Line managers
Staff Managers
Functional Managers
General Managers
Administrators
