Chapter 1—Human Resource Management in Organizations
MULTIPLErCHOICE
1. WhichrisrnotronerofrthermajorrchallengesrcurrentlyrfacingrHRrmanagers?
a. motivatingremployeesrwithoutrpayrraisesrandrpromotions
b. changingrfederal,rstaterandrlocalrlegalrrequirements
c. adjustingrbenefitrprogramsrduertorincreasingrcosts
d. replacingr“babyrboomers”rasrtheyrexitrtherworkplace
ANS: A PTS: 1 DIF: Easy REF: p.r3
OBJ: 4 NAT: AACSBrReflectiverThinking LOC: EnvironmentalrInfluence
TOP: Conceptual
2. Humanrresourcermanagementris
a. supervising,rmonitoring,rcontrolling,randrdiscipliningremployeesrinrorderrtorachieverorganizationalrgoalsrefficie
b. therdesigningrofrorganizationalrsystemsrtorensurerthatrhumanrtalentrisrusedreffectivelyrandrefficientlyrtoraccompl
c. therefficientrandreffectiveruserandrcoordinationrofrhumanrcapitalrtorensurertherprofitabilityrandrlong-termrsustaina
d. therdesignrofrtherinterfacerbetweenrtherhumanrcapitalrofrtherfirmrandritsrtechnologicalrandrfinancialrcapitalrinrorde
ANS: B PTS: 1 DIF: Easy REF: p.r4
OBJ: 1 NAT: AACSBrReflectiverThinking LOC: HRM
TOP: Definitional
3.
Whenrtherhumanrresourcesrfunctionrcreatesraruniquercapabilityrinrarfirmrthatrcreatesrhighrvalueran
drdifferentiatesrtherorganizationrfromritsrcompetition,rhumanrresourcesrisra/anr____rforrtherfirm.
a. intangiblerasset
b. corercompetency
c. criticalrcapability
d. strategicrcontributor
ANS: B PTS: 1 DIF: Moderate REF: p.r4
OBJ: 1 NAT: AACSBrReflectiverThinking LOC: Strategy
TOP: Definitional
4.
Thercollectivervaluerofrthercapabilities,rknowledge,rskills,rliferexperiencesrandrmotivationrofranror
ganizationalrworkforcerisrcalled
a. therorganization’srtalentrinventory.
b. totalrhumanrresources.
c. humanrcapital.
d. therorganization’srintellectualrassets.
ANS: C PTS: 1 DIF: Moderate REF: p.r5
OBJ: 1 NAT: AACSBrReflectiverThinking LOC: HRM
TOP: Definitional
5.
Throughrther____rfunction,rHRrmanagementrprovidesrtherorganizationrwithrarsufficientrsupplyrofr
qualifiedrindividualsrtorfillrtherjobsrinrtherorganization.
a. staffing
b. equalremploymentropportunity
c. talentrmanagement
, d. employeerandrlaborrrelations
ANS: A PTS: 1 DIF: Easy REF: p.r6
OBJ: 1 NAT: AACSBrReflectiverThinking LOC: HRM
TOP: Definitional
6. WhichrofrtherfollowingractivitiesrwouldrNOTrfallrintortherriskrmanagementrfunctionrofrHR?
a. Sendingrallremployeesrartextrmessagerrequiringrthemrtorreportrinrtorardesignatedrindividualrafterranrearthquakeraf
b. NegotiatingrwithrarrepresentativerofrtherOccupationalrSafetyrandrHealthrAdministrationr(OSHA)raboutrappropri
c. Requiringremployeesrtorpurchaserarminimalrlevelrofrliferinsurancerwhenrtheyrarerdeployedroverseas.
d. Designingrpoliciesrandrproceduresrforrarshippingrfirmrtorhandlerepisodesrofrpiracyrandremployeerhostage-taking
ANS: C PTS: 1 DIF: Moderate REF: p.r7
OBJ: 1 NAT: AACSBrAnalytic LOC: HRM
TOP: Application
7.
Compensationrandrbenefitsrmanagersrinralmostrallrorganizationsrfacerarmajorrandrgrowingrconcer
nrregardingrthercostrof
a. equalizationrofrpayrbetweenrmenrandrwomen.
b. incentiverpayrforrhourlyremployees.
c. health-carerbenefits.
d. outsourcingrtorlower-wagercountries.
ANS: C PTS: 1 DIF: Easy REF: p.r7
OBJ: 1 NAT: AACSBrReflectiverThinking LOC: HRM
TOP: Conceptual
8. Talentrmanagementrincludesrwhichrofrtherfollowingractivities?
a. job-skillrtraining
b. wagerandrsalaryradministration
c. diversityrassessmentrandranalysis
d. environmentalrscanning
ANS: A PTS: 1 DIF: Easy REF: p.r7
OBJ: 1 NAT: AACSBrReflectiverThinking LOC: HRM
TOP: Definitional
9. ____ridentifiesrpathsrandractivitiesrforrindividualremployeesrasrtheyrdeveloprwithinrtherorganization.
a. Staffing
b. HRrdevelopment
c. EqualrEmploymentrOpportunity
d. Careerrplanning
ANS: D PTS: 1 DIF: Easy REF: p.r7
OBJ: 1 NAT: AACSBrReflectiverThinking LOC: HRM
TOP: Definitional
10.
ArlargerJapanesersemiconductorrmanufacturerrisrbuildingrarmanufacturingrplantrinrruralrTexas.rrT
herJapaneserfirmrhasrdevelopedrarhighly-effectiversystemrofrmotivatingremployeesrwhichrresultsrinrhighrp
roductivityrandrhighrworkerrsatisfaction.rAsranrHRrconsultantrtortherJapaneserfirm,rwhatrshouldryourradvi
cerbe?
a. TherJapaneserfirmrshouldrstudyrtherlocalrTexasrculturerandrredesignritsrmotivationrsystemrforrtherU.S.rplant.
b. TherJapaneserfirmrcanrimplementrthersamermotivationrsystemrinrTexasrandrexpectrhighrproductivityrandrhighrem
, c. TherruralrTexasrandrJapaneserculturesrarersordifferent,rthatrthererisrlittlerlikelihoodrthatrarJapanese-operatedrplant
d. AsrlongrasrtherJapanesercompany’srmotivationrsystemrisrbasedronrpay-for-performance,rtherTexasremployeesrwi
ANS: A PTS: 1 DIF: Moderate REF: p.r8
OBJ: 2 NAT: AACSBrAnalytic LOC: EnvironmentalrInfluence
TOP: Application
11. Thersharedrvaluesrandrbeliefsrofranrorganizationrisrits
a. socialrnetwork.
b. ethicalrenvironment.
c. intellectualrcapital.
d. organizationalrculture.
ANS: D PTS: 1 DIF: Easy REF: p.r8
OBJ: 2 NAT: AACSBrReflectiverThinking LOC: GrouprDynamics
TOP: Definitional
12. WhichrofrtherfollowingrstatementsraboutrorganizationalrculturerisrFALSE?
a. Therorganization’srculturerisrseenrinritsrnormsrofrexpectedrbehaviors,rvalues,rphilosophies,rritualsrandrsymbols.
b. Anrorganization’srrulesrofrbehaviorrmayrnotrberbeneficialrandrmayrlimitrtherorganization’srperformance.
c. Organizationalrculturesrarerstatic,randrtendrtorremainralmostridenticalrtortherculturerestablishedrbyrtherfounder.
d. Valuesrdeterminerhowrorganizationalrmembersrtreatrcoworkersrandrpeopleroutsidertherorganization.
ANS: C PTS: 1 DIF: Moderate REF: p.r8
OBJ: 2 NAT: AACSBrEthics LOC: GrouprDynamics
TOP: Conceptual
13. OrganizationalrproductivityrforrtherlocalrMealsronrWheelsrcharityrultimatelyraffectsrtherorganization’s
a. totalrcosts.
b. profitability.
c. totalrrevenue.
d. competitiveness.
ANS: A PTS: 1 DIF: Moderate REF: p.r9
OBJ: 2 NAT: AACSBrAnalytic LOC: CreationrofrValue
TOP: Application
14. Unitrlaborrcostrisrarmeasurerof
a. productivity.
b. profitability.
c. sustainability.
d. efficacy.
ANS: A PTS: 1 DIF: Easy REF: p.r9
OBJ: 2 NAT: AACSBrReflectiverThinking LOC: CreationrofrValue
TOP: Conceptual
15.
Duertoranrurgentrneedrtorcutrcosts,rRotaryrDial,rInc.,rhasrdecidedrtoreliminateritsrquarterlyroff-sitert
rainingrconferencerforrmanagersratrallrfourrofritsrlocationsrwithrvideorconferencing.rrThisrreducesrtravelrco
stsrsignificantlyrandrallowsrthercompanyrtorlayroffrtwortrainingrstaff.rrThisrisranrexamplerof
a. organizationalrrestructuring.
b. aligningrHRractivitiesrwithrorganizationalrproductivityrefforts.
c. outsourcingranrorganizationalrfunction.
d. re-designingrwork.
MULTIPLErCHOICE
1. WhichrisrnotronerofrthermajorrchallengesrcurrentlyrfacingrHRrmanagers?
a. motivatingremployeesrwithoutrpayrraisesrandrpromotions
b. changingrfederal,rstaterandrlocalrlegalrrequirements
c. adjustingrbenefitrprogramsrduertorincreasingrcosts
d. replacingr“babyrboomers”rasrtheyrexitrtherworkplace
ANS: A PTS: 1 DIF: Easy REF: p.r3
OBJ: 4 NAT: AACSBrReflectiverThinking LOC: EnvironmentalrInfluence
TOP: Conceptual
2. Humanrresourcermanagementris
a. supervising,rmonitoring,rcontrolling,randrdiscipliningremployeesrinrorderrtorachieverorganizationalrgoalsrefficie
b. therdesigningrofrorganizationalrsystemsrtorensurerthatrhumanrtalentrisrusedreffectivelyrandrefficientlyrtoraccompl
c. therefficientrandreffectiveruserandrcoordinationrofrhumanrcapitalrtorensurertherprofitabilityrandrlong-termrsustaina
d. therdesignrofrtherinterfacerbetweenrtherhumanrcapitalrofrtherfirmrandritsrtechnologicalrandrfinancialrcapitalrinrorde
ANS: B PTS: 1 DIF: Easy REF: p.r4
OBJ: 1 NAT: AACSBrReflectiverThinking LOC: HRM
TOP: Definitional
3.
Whenrtherhumanrresourcesrfunctionrcreatesraruniquercapabilityrinrarfirmrthatrcreatesrhighrvalueran
drdifferentiatesrtherorganizationrfromritsrcompetition,rhumanrresourcesrisra/anr____rforrtherfirm.
a. intangiblerasset
b. corercompetency
c. criticalrcapability
d. strategicrcontributor
ANS: B PTS: 1 DIF: Moderate REF: p.r4
OBJ: 1 NAT: AACSBrReflectiverThinking LOC: Strategy
TOP: Definitional
4.
Thercollectivervaluerofrthercapabilities,rknowledge,rskills,rliferexperiencesrandrmotivationrofranror
ganizationalrworkforcerisrcalled
a. therorganization’srtalentrinventory.
b. totalrhumanrresources.
c. humanrcapital.
d. therorganization’srintellectualrassets.
ANS: C PTS: 1 DIF: Moderate REF: p.r5
OBJ: 1 NAT: AACSBrReflectiverThinking LOC: HRM
TOP: Definitional
5.
Throughrther____rfunction,rHRrmanagementrprovidesrtherorganizationrwithrarsufficientrsupplyrofr
qualifiedrindividualsrtorfillrtherjobsrinrtherorganization.
a. staffing
b. equalremploymentropportunity
c. talentrmanagement
, d. employeerandrlaborrrelations
ANS: A PTS: 1 DIF: Easy REF: p.r6
OBJ: 1 NAT: AACSBrReflectiverThinking LOC: HRM
TOP: Definitional
6. WhichrofrtherfollowingractivitiesrwouldrNOTrfallrintortherriskrmanagementrfunctionrofrHR?
a. Sendingrallremployeesrartextrmessagerrequiringrthemrtorreportrinrtorardesignatedrindividualrafterranrearthquakeraf
b. NegotiatingrwithrarrepresentativerofrtherOccupationalrSafetyrandrHealthrAdministrationr(OSHA)raboutrappropri
c. Requiringremployeesrtorpurchaserarminimalrlevelrofrliferinsurancerwhenrtheyrarerdeployedroverseas.
d. Designingrpoliciesrandrproceduresrforrarshippingrfirmrtorhandlerepisodesrofrpiracyrandremployeerhostage-taking
ANS: C PTS: 1 DIF: Moderate REF: p.r7
OBJ: 1 NAT: AACSBrAnalytic LOC: HRM
TOP: Application
7.
Compensationrandrbenefitsrmanagersrinralmostrallrorganizationsrfacerarmajorrandrgrowingrconcer
nrregardingrthercostrof
a. equalizationrofrpayrbetweenrmenrandrwomen.
b. incentiverpayrforrhourlyremployees.
c. health-carerbenefits.
d. outsourcingrtorlower-wagercountries.
ANS: C PTS: 1 DIF: Easy REF: p.r7
OBJ: 1 NAT: AACSBrReflectiverThinking LOC: HRM
TOP: Conceptual
8. Talentrmanagementrincludesrwhichrofrtherfollowingractivities?
a. job-skillrtraining
b. wagerandrsalaryradministration
c. diversityrassessmentrandranalysis
d. environmentalrscanning
ANS: A PTS: 1 DIF: Easy REF: p.r7
OBJ: 1 NAT: AACSBrReflectiverThinking LOC: HRM
TOP: Definitional
9. ____ridentifiesrpathsrandractivitiesrforrindividualremployeesrasrtheyrdeveloprwithinrtherorganization.
a. Staffing
b. HRrdevelopment
c. EqualrEmploymentrOpportunity
d. Careerrplanning
ANS: D PTS: 1 DIF: Easy REF: p.r7
OBJ: 1 NAT: AACSBrReflectiverThinking LOC: HRM
TOP: Definitional
10.
ArlargerJapanesersemiconductorrmanufacturerrisrbuildingrarmanufacturingrplantrinrruralrTexas.rrT
herJapaneserfirmrhasrdevelopedrarhighly-effectiversystemrofrmotivatingremployeesrwhichrresultsrinrhighrp
roductivityrandrhighrworkerrsatisfaction.rAsranrHRrconsultantrtortherJapaneserfirm,rwhatrshouldryourradvi
cerbe?
a. TherJapaneserfirmrshouldrstudyrtherlocalrTexasrculturerandrredesignritsrmotivationrsystemrforrtherU.S.rplant.
b. TherJapaneserfirmrcanrimplementrthersamermotivationrsystemrinrTexasrandrexpectrhighrproductivityrandrhighrem
, c. TherruralrTexasrandrJapaneserculturesrarersordifferent,rthatrthererisrlittlerlikelihoodrthatrarJapanese-operatedrplant
d. AsrlongrasrtherJapanesercompany’srmotivationrsystemrisrbasedronrpay-for-performance,rtherTexasremployeesrwi
ANS: A PTS: 1 DIF: Moderate REF: p.r8
OBJ: 2 NAT: AACSBrAnalytic LOC: EnvironmentalrInfluence
TOP: Application
11. Thersharedrvaluesrandrbeliefsrofranrorganizationrisrits
a. socialrnetwork.
b. ethicalrenvironment.
c. intellectualrcapital.
d. organizationalrculture.
ANS: D PTS: 1 DIF: Easy REF: p.r8
OBJ: 2 NAT: AACSBrReflectiverThinking LOC: GrouprDynamics
TOP: Definitional
12. WhichrofrtherfollowingrstatementsraboutrorganizationalrculturerisrFALSE?
a. Therorganization’srculturerisrseenrinritsrnormsrofrexpectedrbehaviors,rvalues,rphilosophies,rritualsrandrsymbols.
b. Anrorganization’srrulesrofrbehaviorrmayrnotrberbeneficialrandrmayrlimitrtherorganization’srperformance.
c. Organizationalrculturesrarerstatic,randrtendrtorremainralmostridenticalrtortherculturerestablishedrbyrtherfounder.
d. Valuesrdeterminerhowrorganizationalrmembersrtreatrcoworkersrandrpeopleroutsidertherorganization.
ANS: C PTS: 1 DIF: Moderate REF: p.r8
OBJ: 2 NAT: AACSBrEthics LOC: GrouprDynamics
TOP: Conceptual
13. OrganizationalrproductivityrforrtherlocalrMealsronrWheelsrcharityrultimatelyraffectsrtherorganization’s
a. totalrcosts.
b. profitability.
c. totalrrevenue.
d. competitiveness.
ANS: A PTS: 1 DIF: Moderate REF: p.r9
OBJ: 2 NAT: AACSBrAnalytic LOC: CreationrofrValue
TOP: Application
14. Unitrlaborrcostrisrarmeasurerof
a. productivity.
b. profitability.
c. sustainability.
d. efficacy.
ANS: A PTS: 1 DIF: Easy REF: p.r9
OBJ: 2 NAT: AACSBrReflectiverThinking LOC: CreationrofrValue
TOP: Conceptual
15.
Duertoranrurgentrneedrtorcutrcosts,rRotaryrDial,rInc.,rhasrdecidedrtoreliminateritsrquarterlyroff-sitert
rainingrconferencerforrmanagersratrallrfourrofritsrlocationsrwithrvideorconferencing.rrThisrreducesrtravelrco
stsrsignificantlyrandrallowsrthercompanyrtorlayroffrtwortrainingrstaff.rrThisrisranrexamplerof
a. organizationalrrestructuring.
b. aligningrHRractivitiesrwithrorganizationalrproductivityrefforts.
c. outsourcingranrorganizationalrfunction.
d. re-designingrwork.
