Operations & Supply Chain Management 8e William Stevenson, Hydeh
Mottaghi, Behrouz Bakhtiari (Test Bank All Chapters, 100% Original
Verified, A+ Grade) Answers At The End Of Each Chapter
Chapter 1
Student name:__________
1) As a service business, the operations management activities of an airline company have
nothing in common with the operations management activities within a bicycle
manufacturing company.
⊚ true
⊚ false
2) Operations managers are responsible for managing activities and resources that produce
goods and/or provide services.
⊚ true
⊚ false
3) Effectiveness refers to achieving intended goals whereas efficiency refers to minimizing cost
and time.
⊚ true
⊚ false
4) Operations, marketing, and finance function independently of each other in most
organizations.
⊚ true
⊚ false
5) The operations function exists only in firms that are goods-oriented.
⊚ true
⊚ false
6) Operations management pertains almost exclusively to the management of manufacturing
operations.
⊚ true
⊚ false
Version 1 1
,Chapter 1
7) Value-added refers to the cost of the inputs required to produce goods and services.
⊚ true
⊚ false
8) As long as a product is ready in advance of when customers demand it, the timing of when a
product is manufactured does not influence the value-added.
⊚ true
⊚ false
9) Storing an item earlier than the scheduled delivery date is an example of a value adding
activity.
⊚ true
⊚ false
10) Management information systems (MIS) are concerned with providing management with the
information it needs to effectively manage.
⊚ true
⊚ false
11) Operations management involves both system design and planning/control decisions.
⊚ true
⊚ false
12) System design decisions have very little impact on planning/control decisions.
⊚ true
⊚ false
13) An example of an operations control decision is the choice of location.
⊚ true
⊚ false
Version 1 2
,Chapter 1
14) Scheduling jobs is a system design decision and not a planning decision.
⊚ true
⊚ false
15) Design decisions are usually strategic and long-term, while planning decisions are usually
tactical and medium-term.
⊚ true
⊚ false
16) Managing inventory levels is considered a planning/control operations decision area.
⊚ true
⊚ false
17) A basic difference between manufacturing and service organizations is that a service is
focused on acts while manufacturing is focused on goods.
⊚ true
⊚ false
18) Service involves a much higher degree of customer contact than the production of goods.
⊚ true
⊚ false
19) Service often requires a higher labour content, whereas the production of goods is more
capital intensive.
⊚ true
⊚ false
20) Measurement of productivity in service is more straightforward than in goods production due
to the high degree of uniformity of inputs.
⊚ true
⊚ false
Version 1 3
, Chapter 1
21) Models are simplified representations of something and thus ignore important aspects of a
situation.
⊚ true
⊚ false
22) Quantitative techniques are often quick applications of simple mathematical principles.
⊚ true
⊚ false
23) A systems approach emphasizes interrelationships among subsystems, but its main theme is
that the whole is greater than the sum of its individual parts.
⊚ true
⊚ false
24) Queuing techniques are useful for analyzing situations in which waiting lines form.
⊚ true
⊚ false
25) It is essential to use the systems approach when something is being designed, redesigned,
implemented, improved, or otherwise changed.
⊚ true
⊚ false
26) A systems approach is to concentrate on efficiency within a subsystem and thereby achieve
overall efficiency.
⊚ true
⊚ false
27) Many operations management decisions can be described as trade-offs.
⊚ true
⊚ false
Version 1 4
Mottaghi, Behrouz Bakhtiari (Test Bank All Chapters, 100% Original
Verified, A+ Grade) Answers At The End Of Each Chapter
Chapter 1
Student name:__________
1) As a service business, the operations management activities of an airline company have
nothing in common with the operations management activities within a bicycle
manufacturing company.
⊚ true
⊚ false
2) Operations managers are responsible for managing activities and resources that produce
goods and/or provide services.
⊚ true
⊚ false
3) Effectiveness refers to achieving intended goals whereas efficiency refers to minimizing cost
and time.
⊚ true
⊚ false
4) Operations, marketing, and finance function independently of each other in most
organizations.
⊚ true
⊚ false
5) The operations function exists only in firms that are goods-oriented.
⊚ true
⊚ false
6) Operations management pertains almost exclusively to the management of manufacturing
operations.
⊚ true
⊚ false
Version 1 1
,Chapter 1
7) Value-added refers to the cost of the inputs required to produce goods and services.
⊚ true
⊚ false
8) As long as a product is ready in advance of when customers demand it, the timing of when a
product is manufactured does not influence the value-added.
⊚ true
⊚ false
9) Storing an item earlier than the scheduled delivery date is an example of a value adding
activity.
⊚ true
⊚ false
10) Management information systems (MIS) are concerned with providing management with the
information it needs to effectively manage.
⊚ true
⊚ false
11) Operations management involves both system design and planning/control decisions.
⊚ true
⊚ false
12) System design decisions have very little impact on planning/control decisions.
⊚ true
⊚ false
13) An example of an operations control decision is the choice of location.
⊚ true
⊚ false
Version 1 2
,Chapter 1
14) Scheduling jobs is a system design decision and not a planning decision.
⊚ true
⊚ false
15) Design decisions are usually strategic and long-term, while planning decisions are usually
tactical and medium-term.
⊚ true
⊚ false
16) Managing inventory levels is considered a planning/control operations decision area.
⊚ true
⊚ false
17) A basic difference between manufacturing and service organizations is that a service is
focused on acts while manufacturing is focused on goods.
⊚ true
⊚ false
18) Service involves a much higher degree of customer contact than the production of goods.
⊚ true
⊚ false
19) Service often requires a higher labour content, whereas the production of goods is more
capital intensive.
⊚ true
⊚ false
20) Measurement of productivity in service is more straightforward than in goods production due
to the high degree of uniformity of inputs.
⊚ true
⊚ false
Version 1 3
, Chapter 1
21) Models are simplified representations of something and thus ignore important aspects of a
situation.
⊚ true
⊚ false
22) Quantitative techniques are often quick applications of simple mathematical principles.
⊚ true
⊚ false
23) A systems approach emphasizes interrelationships among subsystems, but its main theme is
that the whole is greater than the sum of its individual parts.
⊚ true
⊚ false
24) Queuing techniques are useful for analyzing situations in which waiting lines form.
⊚ true
⊚ false
25) It is essential to use the systems approach when something is being designed, redesigned,
implemented, improved, or otherwise changed.
⊚ true
⊚ false
26) A systems approach is to concentrate on efficiency within a subsystem and thereby achieve
overall efficiency.
⊚ true
⊚ false
27) Many operations management decisions can be described as trade-offs.
⊚ true
⊚ false
Version 1 4
