PROFESSIONAL COMMUNICATIONS REVIEW
Professional Communication - Answers -Incorporates written, verbal, visual, and digital
communication to provide factual information that is usable in the workplace.
Rhetoric - Answers -The study of writing or speaking as a way of communicating
information or persuading an individual is called?
Communication Process - Answers -A series of actions on the part of the sender and
the receiver of a message and the path the message follows is called?
Formal Communication - Answers -Casual sharing of information with no customs or
rules of etiquette involved is called?
Formal Communication - Answers -is sharing of information that conforms to specific
protocol.
Sending an e-mail response - Answers -Verbal communication includes all of the
following except
Nonverbal Communication - Answers -Which of the following describes an action,
behavior, or attitude that sends a message to the receiver?
Context - Answers -The environment or setting in which something occurs or is
communication is called?
Paralanguage - Answers -The attitude an individual projects with the tone and pitch of
his or her voice is?
Standard English - Answers -Professional writing requires the use of?
Diversity - Answers -Includes age, race, nationality, gender, mental ability, physical
ability, and other qualities that make an individual unique.
Stereotype - Answers -Is a belief or generalization about a group of people with a given
set of characteristics.
ARPANET - Answers -Which of the following is a predecessor to the Internet?
Receive - Answers -What is the first step in the listening process?
Hearing: listening - Answers -Passive listener are more interested in _________ and
less interested in _____________.
Reflective Listening - Answers -What type of listening occurs when the listener
demonstrates and understanding of the message by restating what was said?
, Receiving a request - Answers -When ___________, your first decision is whether you
can or should so what is being asked.
Asking questions and giving comments - Answers -You should always provide feedback
by?
Improved Understanding - Answers -There are three general benefits for evaluating
messages based on prior knowledge. Which of the following is not one of them?
Respond appropriately by smiling or frowning - Answers -In face-to-face
communication, body language is an important way to show the speaker you are
listening actively. Which of the following will show a speaker that you are paying
attention?
Summarize - Answers -In addition to hearing what is said, the listener must also
comprehend, evaluate, and _______ the information.
Ask personal questions - Answers -To ensure friendly feedback, which of the following
guidelines should be avoided?
Be empathetic - Answers -Which of the following is not a way to fight listening barriers?
Reading to research - Answers -Which of the following is not a primary reason for
reading?
Ignore prior knowledge - Answers -Active reading requires that you do all of the
following except?
Skim, Scan, Read for Detail - Answers -Which of the following is the correct order when
reading for information?
Scan - Answers -What reading approach is used when finding a word in a dictionary?
Read for Detial - Answers -Which reading technique helps to comprehend what you
have read?
When is Skimming useful? - Answers -When reading for general information.
When previewing something that must be read in detail later.
When locating a specific section of a document.
When should you evaluate what you read? - Answers -As you read.
After you read.
English as a Second Language - Answers -The use of English by those with a different
native language is known as?
Professional Communication - Answers -Incorporates written, verbal, visual, and digital
communication to provide factual information that is usable in the workplace.
Rhetoric - Answers -The study of writing or speaking as a way of communicating
information or persuading an individual is called?
Communication Process - Answers -A series of actions on the part of the sender and
the receiver of a message and the path the message follows is called?
Formal Communication - Answers -Casual sharing of information with no customs or
rules of etiquette involved is called?
Formal Communication - Answers -is sharing of information that conforms to specific
protocol.
Sending an e-mail response - Answers -Verbal communication includes all of the
following except
Nonverbal Communication - Answers -Which of the following describes an action,
behavior, or attitude that sends a message to the receiver?
Context - Answers -The environment or setting in which something occurs or is
communication is called?
Paralanguage - Answers -The attitude an individual projects with the tone and pitch of
his or her voice is?
Standard English - Answers -Professional writing requires the use of?
Diversity - Answers -Includes age, race, nationality, gender, mental ability, physical
ability, and other qualities that make an individual unique.
Stereotype - Answers -Is a belief or generalization about a group of people with a given
set of characteristics.
ARPANET - Answers -Which of the following is a predecessor to the Internet?
Receive - Answers -What is the first step in the listening process?
Hearing: listening - Answers -Passive listener are more interested in _________ and
less interested in _____________.
Reflective Listening - Answers -What type of listening occurs when the listener
demonstrates and understanding of the message by restating what was said?
, Receiving a request - Answers -When ___________, your first decision is whether you
can or should so what is being asked.
Asking questions and giving comments - Answers -You should always provide feedback
by?
Improved Understanding - Answers -There are three general benefits for evaluating
messages based on prior knowledge. Which of the following is not one of them?
Respond appropriately by smiling or frowning - Answers -In face-to-face
communication, body language is an important way to show the speaker you are
listening actively. Which of the following will show a speaker that you are paying
attention?
Summarize - Answers -In addition to hearing what is said, the listener must also
comprehend, evaluate, and _______ the information.
Ask personal questions - Answers -To ensure friendly feedback, which of the following
guidelines should be avoided?
Be empathetic - Answers -Which of the following is not a way to fight listening barriers?
Reading to research - Answers -Which of the following is not a primary reason for
reading?
Ignore prior knowledge - Answers -Active reading requires that you do all of the
following except?
Skim, Scan, Read for Detail - Answers -Which of the following is the correct order when
reading for information?
Scan - Answers -What reading approach is used when finding a word in a dictionary?
Read for Detial - Answers -Which reading technique helps to comprehend what you
have read?
When is Skimming useful? - Answers -When reading for general information.
When previewing something that must be read in detail later.
When locating a specific section of a document.
When should you evaluate what you read? - Answers -As you read.
After you read.
English as a Second Language - Answers -The use of English by those with a different
native language is known as?
