Test Bank For Exploring Interpersonal Communication
v2.0 By Scott McLean
Irreversible - ANSWER: You can not uncommunicate.
Context - ANSWER: The physical, psychological, social, and temporal environment in
which communication takes place.
Over-attribution - ANSWER: The tendency to single out a limited number of facts
about a person and attribute everything they do to these facts. Such traits might
include size or financial status: "Thomas feels superior to people because he is taller
and so he 'talks down' to them," or "Jenna is such a grouchy person because she
grew up poor."
Acculturation - ANSWER: The process by which you learn the rules and norms of a
culture that is different from your native culture and that modifies your original or
native culture. For example, when you move into a new country, you learn the
culture and it blends with your original culture (learning the language, cultural
norms, etc).
Self-Serving Bias - ANSWER: Self-serving bias refers to people's tendency to attribute
positive outcomes to personal/internal factors, but attribute negative outcomes to
external factors. In other words, "If it's a success, it's because of me. If it's a failure,
it's because of someone or something else."
Self-Fulfilling Prophecy - ANSWER: Any positive or negative expectation about
circumstances, events, or people that may affect a person's behavior toward them in
a manner that causes those expectations to be fulfilled/true.
Ambiguity Tolerance - ANSWER: Characteristic of culture referring to the degree to
which members of a culture feel comfortable with amiguity and uncertainty.
In high ambiguity cultures, the unknown is not feared.
In low ambiguity cultures, uncertainty is not welcomed.
Culture - ANSWER: The enduring behaviors, ideas, attitudes, and traditions shared by
a large group of people and transmitted from one generation to the next through
communication, not genes.
Perceptual Process - ANSWER: Stage 1: Stimulation
Stage 2: Organization
Stage 3: Interpretation/Evaluation
Stage 4: Memory
Stage 5: Recall
Stimulation - ANSWER: Selective Attention: Attending to things that will fulfill your
needs or are enjoyable.
, Selective Exposure: Exposing yourself to people or things that confirm existing
beliefs, contribute to your objectives, or are satisfying in some way.
Organization - ANSWER: Organize information that you pick up through stimulation.
Proximity: things that are physically close to one another are considered a unit.
Similarity: things that are physically similar are considered a unit.
Contrast: things that are not similar tend to not belong together.
Schemata (Schema) mental templates that help store information.
Scripts: type of schema; organized information about an action or procedure.
Interpretation - ANSWER: Influenced by schema and scripts, as well as experiences,
needs and wants, expectations, physical and emotional state, etc.
Memory - ANSWER: Interpretations are stored so that you can retrieve them later.
Recall - ANSWER: Accessing the information that is in your memory.
Stages of Culture Shock - ANSWER: Stage One: The Honeymoon. This is your first
experience in the new place. You feel a sense of enchantment, and fascination over
the new culture and its people.
Stage Two: The Crisis. This is when the differences between your culture and the
other culture create problems. They create feelings of frustration and inadequacy.
This is the main stage of shock.
Stage Three: The Recovery. During the recovery period you gain the skills necessary
to function effectively in the new culture. You learn the ways and the customs of the
new culture. The feelings of inadequacy and frustration subside.
Stage Four: The Adjustment. This stage is the final stage of culture shock. This is
when you finally adjust to the new culture and the new experiences. You may still
have difficulties but you will still have a pleasant experience.
Culture Shock - ANSWER: Culture Shock is the reaction you experience when you are
in a culture very different from your own. Whether it's a new school, new country or
just an environment extremely different. Some of the feelings one experience is
alienation, conspicuousness and difference from everyone else. These feelings come
from a lack of knowledge, lack of rules of the new society, and a lack of
communication in the place where you are. Culture shock has 4 stages.
Johari Window: The Open Self - ANSWER: Information about yourself that is known
to you and others.
Johari Window: The Blind Self - ANSWER: Information that you do not know, but
others do know.
v2.0 By Scott McLean
Irreversible - ANSWER: You can not uncommunicate.
Context - ANSWER: The physical, psychological, social, and temporal environment in
which communication takes place.
Over-attribution - ANSWER: The tendency to single out a limited number of facts
about a person and attribute everything they do to these facts. Such traits might
include size or financial status: "Thomas feels superior to people because he is taller
and so he 'talks down' to them," or "Jenna is such a grouchy person because she
grew up poor."
Acculturation - ANSWER: The process by which you learn the rules and norms of a
culture that is different from your native culture and that modifies your original or
native culture. For example, when you move into a new country, you learn the
culture and it blends with your original culture (learning the language, cultural
norms, etc).
Self-Serving Bias - ANSWER: Self-serving bias refers to people's tendency to attribute
positive outcomes to personal/internal factors, but attribute negative outcomes to
external factors. In other words, "If it's a success, it's because of me. If it's a failure,
it's because of someone or something else."
Self-Fulfilling Prophecy - ANSWER: Any positive or negative expectation about
circumstances, events, or people that may affect a person's behavior toward them in
a manner that causes those expectations to be fulfilled/true.
Ambiguity Tolerance - ANSWER: Characteristic of culture referring to the degree to
which members of a culture feel comfortable with amiguity and uncertainty.
In high ambiguity cultures, the unknown is not feared.
In low ambiguity cultures, uncertainty is not welcomed.
Culture - ANSWER: The enduring behaviors, ideas, attitudes, and traditions shared by
a large group of people and transmitted from one generation to the next through
communication, not genes.
Perceptual Process - ANSWER: Stage 1: Stimulation
Stage 2: Organization
Stage 3: Interpretation/Evaluation
Stage 4: Memory
Stage 5: Recall
Stimulation - ANSWER: Selective Attention: Attending to things that will fulfill your
needs or are enjoyable.
, Selective Exposure: Exposing yourself to people or things that confirm existing
beliefs, contribute to your objectives, or are satisfying in some way.
Organization - ANSWER: Organize information that you pick up through stimulation.
Proximity: things that are physically close to one another are considered a unit.
Similarity: things that are physically similar are considered a unit.
Contrast: things that are not similar tend to not belong together.
Schemata (Schema) mental templates that help store information.
Scripts: type of schema; organized information about an action or procedure.
Interpretation - ANSWER: Influenced by schema and scripts, as well as experiences,
needs and wants, expectations, physical and emotional state, etc.
Memory - ANSWER: Interpretations are stored so that you can retrieve them later.
Recall - ANSWER: Accessing the information that is in your memory.
Stages of Culture Shock - ANSWER: Stage One: The Honeymoon. This is your first
experience in the new place. You feel a sense of enchantment, and fascination over
the new culture and its people.
Stage Two: The Crisis. This is when the differences between your culture and the
other culture create problems. They create feelings of frustration and inadequacy.
This is the main stage of shock.
Stage Three: The Recovery. During the recovery period you gain the skills necessary
to function effectively in the new culture. You learn the ways and the customs of the
new culture. The feelings of inadequacy and frustration subside.
Stage Four: The Adjustment. This stage is the final stage of culture shock. This is
when you finally adjust to the new culture and the new experiences. You may still
have difficulties but you will still have a pleasant experience.
Culture Shock - ANSWER: Culture Shock is the reaction you experience when you are
in a culture very different from your own. Whether it's a new school, new country or
just an environment extremely different. Some of the feelings one experience is
alienation, conspicuousness and difference from everyone else. These feelings come
from a lack of knowledge, lack of rules of the new society, and a lack of
communication in the place where you are. Culture shock has 4 stages.
Johari Window: The Open Self - ANSWER: Information about yourself that is known
to you and others.
Johari Window: The Blind Self - ANSWER: Information that you do not know, but
others do know.
