COMMUNICATIONS
PROCESS
EORC
, Overview
• Definition of communication
• Elements of the communication process
• Cross-cultural communication
• Describe effective and active listening
• Identify deterrents to effective listening
• Identify methods of enhancing listening
• Define feedback
• Describe the reasons for giving feedback
• Describe guidelines for giving feedback
• Describe the guidelines for receiving feedback
EORC
, Communication
Process by which information
is exchanged between
individuals through a
common system of symbols,
signs or behavior.
EORC
PROCESS
EORC
, Overview
• Definition of communication
• Elements of the communication process
• Cross-cultural communication
• Describe effective and active listening
• Identify deterrents to effective listening
• Identify methods of enhancing listening
• Define feedback
• Describe the reasons for giving feedback
• Describe guidelines for giving feedback
• Describe the guidelines for receiving feedback
EORC
, Communication
Process by which information
is exchanged between
individuals through a
common system of symbols,
signs or behavior.
EORC