PN 2002 FINAL REVIEW ACTUAL EXAM QUESTIONS AND
ANSWERS WITH COMPLETE SOLUTIONS VERIFIED
Perception
a cognitive process by which a person transforms external sensory data into
personalized images of reality
Problem solving
a comprehensive, sequential, cognitive process used to solve a problem by reducing
the difference between current and desired condit
Problem solving process- scientific method
· Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
Decision-making
is a process that chooses a preferred option or course of actions from among a set of
alternatives based on given criteria or strategies.
Decision Making Process
,· Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
Critical Thinking
analytical process in which you purposefully use specific thinking skills to make clinical
decisions.
What is conflict?
An opportunity to understand opposing preferences and values
Selective attention
is the process of focusing on a particular object in the environment for a certain period.
negative self
-talk is any inner dialogue you have with yourself that may be limiting your ability to
believe in yourselfand your own abilities, and to reach your potential.
Conflict Resolution
identifying sources of conflict, set goals, implement solutions.
Conflict Resolution
Step 1:
: make the approach
· Reflect before you begin
· Invite the other party to a conversation
, · Be clear about your intentions
· State your goal - a positive resolution
Conflict Resolution Step 2: share perspectives
· Ask for the other persons perspective
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build understanding
Discuss one issue at a time
· Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree on solution
· Reality test: is this doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
Conflict Resolution Step 5: plan next steps
ANSWERS WITH COMPLETE SOLUTIONS VERIFIED
Perception
a cognitive process by which a person transforms external sensory data into
personalized images of reality
Problem solving
a comprehensive, sequential, cognitive process used to solve a problem by reducing
the difference between current and desired condit
Problem solving process- scientific method
· Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
Decision-making
is a process that chooses a preferred option or course of actions from among a set of
alternatives based on given criteria or strategies.
Decision Making Process
,· Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
Critical Thinking
analytical process in which you purposefully use specific thinking skills to make clinical
decisions.
What is conflict?
An opportunity to understand opposing preferences and values
Selective attention
is the process of focusing on a particular object in the environment for a certain period.
negative self
-talk is any inner dialogue you have with yourself that may be limiting your ability to
believe in yourselfand your own abilities, and to reach your potential.
Conflict Resolution
identifying sources of conflict, set goals, implement solutions.
Conflict Resolution
Step 1:
: make the approach
· Reflect before you begin
· Invite the other party to a conversation
, · Be clear about your intentions
· State your goal - a positive resolution
Conflict Resolution Step 2: share perspectives
· Ask for the other persons perspective
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build understanding
Discuss one issue at a time
· Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree on solution
· Reality test: is this doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
Conflict Resolution Step 5: plan next steps
