GEB 3213 Exam 2 Hayes Questions And Answers Rated A+ New Update Assured Satisfaction

Empathy - - "the ability to understand and share the feelings of another" - Important to consider when thinking about your emotional intelligence - Putting yourself in their position - Differs from sympathy in that it requires inhabiting the same emotional space as another person and it requires inhabiting the same emotional space as another person Familiar Behaviors - Wearing casual attire Informal email headings First names or nicknames Extending relationships beyond work Getting to work late Sharing of personal information Less consideration of personal space Laughter - Humor is important in developing relationships, receptive to your humor will lead to a connection. Be aware when telling jokes in certain settings, but humor is a good way to read your subjects interest Raised Eyebrows - Shown when surprised or in doubt. when praised by someone with raised eyebrows, the person speaking may be insincere 7-38-55 Rule - Body language rule, body language accounts for 55% of a given message, tone of voice for 38% and words for just 7% Open Palms - Sign of honesty, swear to tell the truth in court by raising one hand, shows you have nothing to hide and are not a threat (primal)Expansive Pose - Standing with legs open, not closed and tight. Shows power and confidence. Another example is leaning back in your seat shows you're relaxed and in control Low-Power Pose - Opposite of Expansive pose, shows a closed off posture. Increases the release of cortisol, the stress hormone, and appears to show a lack of confidence Stress Face - Clenched jaw, tightened neck and furrowed brow, show stress. This way, you can see if your subject will receive your message enthusiastically Situational Awareness - You will meet people you don't know in various situations, so learn to read people and respond accordingly. Self awareness is also important. Eye Contact - Keeping eye contact shows interest, too long makes you a creep or a liar. Liars tend to hold eye contact too long Vocal Range - Change in vocal range shows their interested. Women go up, men go down. Monotone shows disinterest Mirroring - People that get along tend to mirror each others behavior, so if you shift your body language and your subject does as well, it shows they're fairly comfortable Formal Behaviors - Business Attire Using formal email headings Using titles and last names Not engaging with coworkers outside of work Getting to work early/on time Withholding personal information More consideration of personal spaceActive Listening - Being focused and engaged in the conversation, harder to do when you're on the phone. Synchronous Communication - Communication that occurs in real time Business Meeting Etiquette - Stick to the agenda, provide required information, and help move the meeting along, focus on primary issues and don't argue. Be polite and positive when redirecting to primary issues. Emotional intelligence - - the ability to understand, manage, and effectively express one's own feelings, as well as engage and navigate successfully with those of others (5) Strategies for improving emotional intelligence: - - Reducing negative emotions - Reducing the fear of rejection - Reducing stress - Being assertive and expressing difficult emotions - Bouncing back from adversity