CAN STATE EXAM NEWEST ACTUAL EXAM COMPLETE
100 QUESTIONS AND CORRECT DETAILED ANSWERS
Public Safety Communicator (PST) - ANSWER: a 911 operator whose duties include:
-answering, receiving, transferring, and dispatching functions related to 911 calls
-dispatching law enforcement officers, fire/rescue, emergency medical services, and
other public safety services to the scene of the emergency
-providing real time info fro federal, state, and local crime databases
-supervising or serving as the command officer to a person having such duties and
responsibilities
When was the first 911 call made? - ANSWER: Haleyville, AL in 1968
Wireless Communications and Public Safety Act (911 Act) - ANSWER: took effect in
1999, established 911 as the national emergency phone number and put other
mandates in place to preserve the integrity of emergency services
Who was the first to use one way radio communications? - ANSWER: the Detroit
Police Department in 1928, their call sign was KOP
When was the first two way radio implemented? - ANSWER: 1933 in Bayonne, NJ
When was the enhanced 911 system introduced to FL? - ANSWER: in 1980 and the
system included Automatic Number Identification (ANI), Automatic Location
Identification (ALI), and selective routing and transferring to allow the gathering of
accurate information to be faster
Public Safety Answering Point (PSAP) - ANSWER: divided into primary and secondary;
primary PSAP directly receives 911 calls, secondary PSAP receives 911 calls that are
transferred from a primary PSAP
What is the future technology of 911 commonly referred to as? - ANSWER: Next
Generation 911 (NextGen911, NG911), which allows callers to send text messages,
photos, and videos to PSAPs
call taker - ANSWER: first point of contact for citizens; their primary role is to answer
inbound 911 calls, non-emergency lines, and administrative lines
dispatcher - ANSWER: their primary role is to process the info received from a call
taker and deploy the closest, most appropriate field resource, based on the incident
classification an priority
, What is the proper conduct of a PST? - ANSWER: -protect confidentiality by adhering
to laws and agency policy with regard to medical and personal info
-display teamwork
-be dependable
-be accountable for their actions, both on and off duty
It is important to make proper notifications to other PSTs and supervisors during
significant incidents which many impact field units, citizens, or the communications
center. Reasons for notification include: - ANSWER: -notifying the appropriate chain
of command
-requesting additional resources in response to significant incidents
-reporting violent incidents in the workplace
-facilitating situational awareness among others
-passing on info to other shifts, supervisors, coworkers, ect
What is one method which provides PSTs and supervisors the opportunity to
regularly monitor work performance and take corrective action in the form of
training? - ANSWER: Quality Assurance (QA)
What are a uniform measurement of each PST's work product when compared to
the goals and requirements set by the agency? - ANSWER: Performance Standards
When do all PST certifications expire? - ANSWER: February 1st of every odd year
How many hours of training does the 911 Public Safety Telecommunicator
Certification require a student to complete? - ANSWER: 232 hours
ethics - ANSWER: the principles of honor, morality, and accepted rules of conduct
that govern an individual or group
professionalism - ANSWER: the skill, good judgment, and respectful behavior that is
expected from a person who is trained to do a job well. They are a person who keeps
their word, demonstrates loyalty, and exceeds expectations
Some acts that are considered to be professionally unethical: - ANSWER: -quid pro
quo: a favor or advantage granted or expected in return for something else
-misuse of confidential or privileged info
100 QUESTIONS AND CORRECT DETAILED ANSWERS
Public Safety Communicator (PST) - ANSWER: a 911 operator whose duties include:
-answering, receiving, transferring, and dispatching functions related to 911 calls
-dispatching law enforcement officers, fire/rescue, emergency medical services, and
other public safety services to the scene of the emergency
-providing real time info fro federal, state, and local crime databases
-supervising or serving as the command officer to a person having such duties and
responsibilities
When was the first 911 call made? - ANSWER: Haleyville, AL in 1968
Wireless Communications and Public Safety Act (911 Act) - ANSWER: took effect in
1999, established 911 as the national emergency phone number and put other
mandates in place to preserve the integrity of emergency services
Who was the first to use one way radio communications? - ANSWER: the Detroit
Police Department in 1928, their call sign was KOP
When was the first two way radio implemented? - ANSWER: 1933 in Bayonne, NJ
When was the enhanced 911 system introduced to FL? - ANSWER: in 1980 and the
system included Automatic Number Identification (ANI), Automatic Location
Identification (ALI), and selective routing and transferring to allow the gathering of
accurate information to be faster
Public Safety Answering Point (PSAP) - ANSWER: divided into primary and secondary;
primary PSAP directly receives 911 calls, secondary PSAP receives 911 calls that are
transferred from a primary PSAP
What is the future technology of 911 commonly referred to as? - ANSWER: Next
Generation 911 (NextGen911, NG911), which allows callers to send text messages,
photos, and videos to PSAPs
call taker - ANSWER: first point of contact for citizens; their primary role is to answer
inbound 911 calls, non-emergency lines, and administrative lines
dispatcher - ANSWER: their primary role is to process the info received from a call
taker and deploy the closest, most appropriate field resource, based on the incident
classification an priority
, What is the proper conduct of a PST? - ANSWER: -protect confidentiality by adhering
to laws and agency policy with regard to medical and personal info
-display teamwork
-be dependable
-be accountable for their actions, both on and off duty
It is important to make proper notifications to other PSTs and supervisors during
significant incidents which many impact field units, citizens, or the communications
center. Reasons for notification include: - ANSWER: -notifying the appropriate chain
of command
-requesting additional resources in response to significant incidents
-reporting violent incidents in the workplace
-facilitating situational awareness among others
-passing on info to other shifts, supervisors, coworkers, ect
What is one method which provides PSTs and supervisors the opportunity to
regularly monitor work performance and take corrective action in the form of
training? - ANSWER: Quality Assurance (QA)
What are a uniform measurement of each PST's work product when compared to
the goals and requirements set by the agency? - ANSWER: Performance Standards
When do all PST certifications expire? - ANSWER: February 1st of every odd year
How many hours of training does the 911 Public Safety Telecommunicator
Certification require a student to complete? - ANSWER: 232 hours
ethics - ANSWER: the principles of honor, morality, and accepted rules of conduct
that govern an individual or group
professionalism - ANSWER: the skill, good judgment, and respectful behavior that is
expected from a person who is trained to do a job well. They are a person who keeps
their word, demonstrates loyalty, and exceeds expectations
Some acts that are considered to be professionally unethical: - ANSWER: -quid pro
quo: a favor or advantage granted or expected in return for something else
-misuse of confidential or privileged info
