IAHSS ADVANCED TRAINING FOR HEALTHCARE
SECURITY PERSONNEL EXAM NEWEST ACTUAL EXAM
COMPLETE 240 QUESTIONS AND CORRECT ANSWERS
(VERIFIED ANSWERS) |ALREADY GRADED A+
What is the primary role of a security officer in crime prevention? - ANSWER: Reduce
the opportunity for a person to commit a crime.
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also
involves what? - ANSWER: Initiating some action to remove or reduce the risk.
What must be done about life safety deficiencies found in the hazard surveillance
tour? - ANSWER: Correct them immediately.
What is the purpose of crime analysis? - ANSWER: Identify problems and develop
strategies to reduce the problems.
Which of the following is easier and more cost efficient for an institution? - ANSWER:
Building in security systems during the building design.
Healthcare facilities that provide _______________ customer service motivates
customers to tell others about these organizations. - ANSWER: Excellent
Process improvement in customer service can be measured how? - ANSWER:
Surveys, Monitoring Performance, Benchmarking, and Service Standards.
___________ can be an excellent way to measure customer service and improve
performance. - ANSWER: Feedback
What are elements in improving customer service? - ANSWER: Identify Customers,
Attitude, Communication and Training.
Communication is ______________. - ANSWER: 93% body language and 7% words.
Which legal test takes into account neighborhood crime rates, industry standards,
and the owner's experience at other locations? - ANSWER: Totality of circumstances.
The major source of premise liability in healthcare is from _________ . - ANSWER:
Slips and falls.
Property owners have a _________________ duty to maintain the property in a
__________________ condition. - ANSWER: legal... reasonably safe
, What elements are necessary to establish negligence in a premise liability case? -
ANSWER: Duty to the plaintiff, failure to meet the duty and breech of a duty caused
an injury.
Which risk factors should security officers identify? - ANSWER: Burned out lights,
breached fence lines and slip and fall hazards.
Failure to conduct routine patrol can ultimately result in what? - ANSWER: An
increase in security spending and a liability exposure.
K-9 patrol teams can be particularly effective in dealing with which situation? -
ANSWER: Emergency department violence.
Bicycle patrol is? - ANSWER: Faster than foot patrol and a vehicle in heavy traffic.
__________ patrol contributes, more than any other method of patrol, to excessive
socialization. - ANSWER: Foot
Security officers should have a valid driver's license if they are going to do what? -
ANSWER: Operate a motorized vehicle, conduct vehicle patrols on client property or
transport authorized personnel.
A security officer responding to a crime scene should do what? - ANSWER: Respond
as quickly as possible, observing all safety practices.
After arriving at a crime scene, what should the security officer do first? - ANSWER:
Protect his or her personal safety.
Which of these is an example of factual evidence? - ANSWER: Physical evidence.
Which of these should an office follow to be able to testify that the evidence
presented has merit? - ANSWER: Proper chain of custody.
Why are initial information gathering and proper note-taking key to a successful
investigation? - ANSWER: 1) They memorialize information gathered at the scene
from those involved. 2) They refresh your memory for later report writing purposes.
3) They are subject to discovery in a criminal case and thus can be subpoenaed.
When dealing with a personal-gain informant, what should the officer do? -
ANSWER: Document the officer's interaction with the informant.
Which of the following is not a recommended guideline when an outside agency
conducts an undercover investigation? - ANSWER: Insist that all security department
staff receive operational information.
Before using any covert monitoring devices, the officer should do what? - ANSWER:
Review applicable state and federal laws.
SECURITY PERSONNEL EXAM NEWEST ACTUAL EXAM
COMPLETE 240 QUESTIONS AND CORRECT ANSWERS
(VERIFIED ANSWERS) |ALREADY GRADED A+
What is the primary role of a security officer in crime prevention? - ANSWER: Reduce
the opportunity for a person to commit a crime.
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also
involves what? - ANSWER: Initiating some action to remove or reduce the risk.
What must be done about life safety deficiencies found in the hazard surveillance
tour? - ANSWER: Correct them immediately.
What is the purpose of crime analysis? - ANSWER: Identify problems and develop
strategies to reduce the problems.
Which of the following is easier and more cost efficient for an institution? - ANSWER:
Building in security systems during the building design.
Healthcare facilities that provide _______________ customer service motivates
customers to tell others about these organizations. - ANSWER: Excellent
Process improvement in customer service can be measured how? - ANSWER:
Surveys, Monitoring Performance, Benchmarking, and Service Standards.
___________ can be an excellent way to measure customer service and improve
performance. - ANSWER: Feedback
What are elements in improving customer service? - ANSWER: Identify Customers,
Attitude, Communication and Training.
Communication is ______________. - ANSWER: 93% body language and 7% words.
Which legal test takes into account neighborhood crime rates, industry standards,
and the owner's experience at other locations? - ANSWER: Totality of circumstances.
The major source of premise liability in healthcare is from _________ . - ANSWER:
Slips and falls.
Property owners have a _________________ duty to maintain the property in a
__________________ condition. - ANSWER: legal... reasonably safe
, What elements are necessary to establish negligence in a premise liability case? -
ANSWER: Duty to the plaintiff, failure to meet the duty and breech of a duty caused
an injury.
Which risk factors should security officers identify? - ANSWER: Burned out lights,
breached fence lines and slip and fall hazards.
Failure to conduct routine patrol can ultimately result in what? - ANSWER: An
increase in security spending and a liability exposure.
K-9 patrol teams can be particularly effective in dealing with which situation? -
ANSWER: Emergency department violence.
Bicycle patrol is? - ANSWER: Faster than foot patrol and a vehicle in heavy traffic.
__________ patrol contributes, more than any other method of patrol, to excessive
socialization. - ANSWER: Foot
Security officers should have a valid driver's license if they are going to do what? -
ANSWER: Operate a motorized vehicle, conduct vehicle patrols on client property or
transport authorized personnel.
A security officer responding to a crime scene should do what? - ANSWER: Respond
as quickly as possible, observing all safety practices.
After arriving at a crime scene, what should the security officer do first? - ANSWER:
Protect his or her personal safety.
Which of these is an example of factual evidence? - ANSWER: Physical evidence.
Which of these should an office follow to be able to testify that the evidence
presented has merit? - ANSWER: Proper chain of custody.
Why are initial information gathering and proper note-taking key to a successful
investigation? - ANSWER: 1) They memorialize information gathered at the scene
from those involved. 2) They refresh your memory for later report writing purposes.
3) They are subject to discovery in a criminal case and thus can be subpoenaed.
When dealing with a personal-gain informant, what should the officer do? -
ANSWER: Document the officer's interaction with the informant.
Which of the following is not a recommended guideline when an outside agency
conducts an undercover investigation? - ANSWER: Insist that all security department
staff receive operational information.
Before using any covert monitoring devices, the officer should do what? - ANSWER:
Review applicable state and federal laws.
