ITSS 3300 Study Guide with Correct
Answers
System - ✅✅ a perceived whole whose elements "hang together," continually
affect each other over time, & operate toward a common purpose
Enterprise systems - ✅✅ -Open to the environment
-Purposeful
-Often consist of subsystems
-Can be understood in terms of their inputs, transformation, & output
-Often rely on feedback (making them dynamic or changeable)
Process - ✅✅ a structured set of activities, typically including inputs,
transformations, & outputs
Activity - ✅✅ actions, tasks, or work elements
Function - ✅✅ an organizational unit or group of people & supporting
technologies established to carry out a set of related activities or processes
Process (business) - ✅✅ a structured set of activities designed to achieve specific
objectives
Enterprise view - ✅✅ look for the weak link; the process most constraining
enterprise performance
Four elements within the work system - ✅✅ 1. Participants
2. Work practices
3. Information
4. Technologies
Activities in a work system include - ✅✅ -Information processing
-Communicating
-Decision making
-Coordinating
-Thinking
-Physical actions
, Codified information - ✅✅ hard info, predefined, formalized
How IT Delivers Business Value - ✅✅ Strategy > Business Process > IT
Services
How IT Improves Business Performance - ✅✅ -Process improvement via
automation
-Process improvement via better decision-making
-Business transformation via new processes
Process improvement via automation - ✅✅ 1. Reduce costs
2. Improve speed
3. Improve quality
Efficiency - ✅✅ doing stuff right - minimizing waste from the firm's perspective
Effectiveness - ✅✅ doing the right stuff - producing what the customer wants
Move toward evidence-based management - ✅✅ -how to plan an ad campaign
-Where to establish a warehouse
-How to qualify a customer
-How to make a hiring or promotion decision
Process automation supports business intelligence for - ✅✅ 1. Product selection
2. Targeted marketing
3. Supply chain optimization
Process Perspective: the value chain - ✅✅ Support activities:
Organization
Human resources
Technology
Purchasing
Primary activities - ✅✅ Inbound Logistics:
-Materials handling, delivery
Operations:
-Manufacturing, assembly
Outbound Logistics:
-Order processing, shipping
Marketing and Sales:
Answers
System - ✅✅ a perceived whole whose elements "hang together," continually
affect each other over time, & operate toward a common purpose
Enterprise systems - ✅✅ -Open to the environment
-Purposeful
-Often consist of subsystems
-Can be understood in terms of their inputs, transformation, & output
-Often rely on feedback (making them dynamic or changeable)
Process - ✅✅ a structured set of activities, typically including inputs,
transformations, & outputs
Activity - ✅✅ actions, tasks, or work elements
Function - ✅✅ an organizational unit or group of people & supporting
technologies established to carry out a set of related activities or processes
Process (business) - ✅✅ a structured set of activities designed to achieve specific
objectives
Enterprise view - ✅✅ look for the weak link; the process most constraining
enterprise performance
Four elements within the work system - ✅✅ 1. Participants
2. Work practices
3. Information
4. Technologies
Activities in a work system include - ✅✅ -Information processing
-Communicating
-Decision making
-Coordinating
-Thinking
-Physical actions
, Codified information - ✅✅ hard info, predefined, formalized
How IT Delivers Business Value - ✅✅ Strategy > Business Process > IT
Services
How IT Improves Business Performance - ✅✅ -Process improvement via
automation
-Process improvement via better decision-making
-Business transformation via new processes
Process improvement via automation - ✅✅ 1. Reduce costs
2. Improve speed
3. Improve quality
Efficiency - ✅✅ doing stuff right - minimizing waste from the firm's perspective
Effectiveness - ✅✅ doing the right stuff - producing what the customer wants
Move toward evidence-based management - ✅✅ -how to plan an ad campaign
-Where to establish a warehouse
-How to qualify a customer
-How to make a hiring or promotion decision
Process automation supports business intelligence for - ✅✅ 1. Product selection
2. Targeted marketing
3. Supply chain optimization
Process Perspective: the value chain - ✅✅ Support activities:
Organization
Human resources
Technology
Purchasing
Primary activities - ✅✅ Inbound Logistics:
-Materials handling, delivery
Operations:
-Manufacturing, assembly
Outbound Logistics:
-Order processing, shipping
Marketing and Sales:
