TEST BANK
Operations and Supply Chain Management, 16th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete
, TABLE OF CONTENTS
m m
Chapterm1:mIntroduction
Chapterm2:mStrategy
Chapterm3:mDesignmofmProductsmandmServices
Chapterm4:mProjects
Chapterm5:mStrategicmCapacitymManagement
Chapterm6:mLearningmCurves
Chapterm7:mManufacturingmProcesses
Chapterm8:mFacilitymLayout
Chapterm9:mServicemProcesses
Chapterm10:mWaitingmLinemAnalysismandmSimulation
Chapterm11:mProcessmDesignmandmAnalysis
Chapterm12:mQualitymManagement
Chapterm13:mStatisticalmQualitymControl
Chapterm14:mLeanmSupplymChains
Chapterm15:mLogisticsmandmDistributionmManagement
Chapterm16:mGlobalmSourcingmandmProcurement
Chapterm17:mThemInternetmofmThingsmandmERP
Chapterm18:mForecasting
Chapterm19:mSalesmandmOperationsmPlanning
Chapterm20:mInventorymManagement
Chapterm21:mMaterialmRequirementsmPlanning
Chapterm22:mWorkcentermScheduling
,Chapter 01 m m
Efficiencymmeansmdoingmthemrightmthingsmtomcreatemthemmostmvaluemformthemcompany.
FALSE
Efficiencymmeansmdoingmsomethingmatmthemlowestmpossiblemcost.
1. Effectivenessmmeansmdoingmthemrightmthingsmtomcreatemthemmostmvaluemformthemcompany.
TRUE
Effectivenessmmeansmdoingmthemrightmthingsmtomcreatemthemmostmvaluemformthemcompany.
AACSB:mAnalyticalmThinking
Blooms:mRemembe
rmDifficulty:m1mE
asy
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.mTo
pic:mEfficiency,mEffectiveness,mandmValue
2. Amdoctormcompletesmamsurgicalmproceduremonmampatientmwithoutmerror.mThempatientmdiesmanyway.mInmoperationsmmanagementmter
ms,mwemcouldmrefermtomthismdoctormasmbeingmefficientmbutmnotmeffective.
TRUE
Efficiencymmeansmdoingmsomethingmatmthemlowestmpossiblemcost.mEffectivenessmmeansmdoingmthemrightmthingsmtomcreatemthemmostmval
ue.mThemdoctormperformedmthemsurgerymwithoutmerror.mBecausemthempatientmdied,mnomvaluemwasmcreated.
AACSB:mAnalyticalmThinking
Blooms:mAnalyz
emDifficulty:m2mMedi
um
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.mTo
pic:mEfficiency,mEffectiveness,mandmValue
3. Amworkermcanmbemefficientmwithoutmbeingmeffective.
TRUE
Efficiencymmeansmdoingmsomethingmatmthemlowestmpossiblemcost.mEffectivenessmmeansmdoingmthemrightmthingsmtomcreatemthemmostmvalu
e.mThesemaremdifferentmthings.
AACSB:mAnalyticalmThinkin
gmBlooms:mUndersta
ndmDifficulty:m2mMe
dium
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.mTo
pic:mEfficiency,mEffectiveness,mandmValue
, 4. Amprocessmcanmbemeffectivemwithoutmbeingmefficient.
TRUE
Often,mmaximizingmeffectivenessmandmefficiencymatmthemsamemtimemcreatesmconflictmbetweenmthemtwomgoals.m"Beingmefficient"matmthem
customermservicemcountermatmamlocalmstoremormbankmmeansmusingmthem fewestmnumbermofmclerksmpossiblematmthemcounter.mBeingmeffecti
ve,mthough,mmeansmminimizingmthemamountmofmtimemcustomersmneedmtomwaitminmline.
AACSB:mAnalyticalmThinkin
gmBlooms:mUndersta
ndmDifficulty:m2mMe
dium
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.mTo
pic:mEfficiency,mEffectiveness,mandmValue
5. Operationsmandmsupplymchainmmanagementmismdefinedmasmthemdesign,moperation,mandmimprovementmofmthemsystemsmthatmcrea
temandmdelivermthemfirm'smprimarymproductsmandmservices.
TRUE
Operationsmandmsupplymchainmmanagementmismdefinedmasmthemdesign,moperation,mandmimprovementmofmthemsystemsmthatmcreatemandm
delivermthemfirm'smprimarymproductsmandmservices.
AACSB:mAnalyticalmThinking
Blooms:mRemembe
rmDifficulty:m1mE
asy
LearningmObjective:m01-01mIdentifymthemelementsmofmoperationsmandmsupplymchainmmanagement.m(OSCM)
Topic:mWhatmIsmOperationsmandmSupplymChainmManagement?
6. Themtermm"value"mrefersmtomthemrelationshipmbetweenmqualitymandmthempricempaidmbymthemconsumer.
TRUE
Relatedmtomefficiencymandmeffectivenessmismthemconceptmofmvalue,mwhichmcanmbemmetaphoricallymdefinedmasmqualitymdividedmbymprice.
AACSB:mAnalyticalmThinking
Blooms:mRemembe
rmDifficulty:m1mE
asy
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.mTo
pic:mEfficiency,mEffectiveness,mandmValue
7. Attemptingmtombalancemthemdesiremtomefficientlymusemresourcesmwhilemprovidingmamhighlymeffectivemservicemmaymcreatemconflictmb
etweenmthemtwomgoals.
TRUE
Oftenmmaximizingmeffectivenessmandmefficiencymatmthemsamemtimemcreatesmconflictmbetweenmthemtwomgoals.
AACSB:mAnalyticalmThinking
Blooms:mAnalyz
emDifficulty:m1mE
asy
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.mTo
pic:mEfficiency,mEffectiveness,mandmValue
Operations and Supply Chain Management, 16th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete
, TABLE OF CONTENTS
m m
Chapterm1:mIntroduction
Chapterm2:mStrategy
Chapterm3:mDesignmofmProductsmandmServices
Chapterm4:mProjects
Chapterm5:mStrategicmCapacitymManagement
Chapterm6:mLearningmCurves
Chapterm7:mManufacturingmProcesses
Chapterm8:mFacilitymLayout
Chapterm9:mServicemProcesses
Chapterm10:mWaitingmLinemAnalysismandmSimulation
Chapterm11:mProcessmDesignmandmAnalysis
Chapterm12:mQualitymManagement
Chapterm13:mStatisticalmQualitymControl
Chapterm14:mLeanmSupplymChains
Chapterm15:mLogisticsmandmDistributionmManagement
Chapterm16:mGlobalmSourcingmandmProcurement
Chapterm17:mThemInternetmofmThingsmandmERP
Chapterm18:mForecasting
Chapterm19:mSalesmandmOperationsmPlanning
Chapterm20:mInventorymManagement
Chapterm21:mMaterialmRequirementsmPlanning
Chapterm22:mWorkcentermScheduling
,Chapter 01 m m
Efficiencymmeansmdoingmthemrightmthingsmtomcreatemthemmostmvaluemformthemcompany.
FALSE
Efficiencymmeansmdoingmsomethingmatmthemlowestmpossiblemcost.
1. Effectivenessmmeansmdoingmthemrightmthingsmtomcreatemthemmostmvaluemformthemcompany.
TRUE
Effectivenessmmeansmdoingmthemrightmthingsmtomcreatemthemmostmvaluemformthemcompany.
AACSB:mAnalyticalmThinking
Blooms:mRemembe
rmDifficulty:m1mE
asy
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.mTo
pic:mEfficiency,mEffectiveness,mandmValue
2. Amdoctormcompletesmamsurgicalmproceduremonmampatientmwithoutmerror.mThempatientmdiesmanyway.mInmoperationsmmanagementmter
ms,mwemcouldmrefermtomthismdoctormasmbeingmefficientmbutmnotmeffective.
TRUE
Efficiencymmeansmdoingmsomethingmatmthemlowestmpossiblemcost.mEffectivenessmmeansmdoingmthemrightmthingsmtomcreatemthemmostmval
ue.mThemdoctormperformedmthemsurgerymwithoutmerror.mBecausemthempatientmdied,mnomvaluemwasmcreated.
AACSB:mAnalyticalmThinking
Blooms:mAnalyz
emDifficulty:m2mMedi
um
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.mTo
pic:mEfficiency,mEffectiveness,mandmValue
3. Amworkermcanmbemefficientmwithoutmbeingmeffective.
TRUE
Efficiencymmeansmdoingmsomethingmatmthemlowestmpossiblemcost.mEffectivenessmmeansmdoingmthemrightmthingsmtomcreatemthemmostmvalu
e.mThesemaremdifferentmthings.
AACSB:mAnalyticalmThinkin
gmBlooms:mUndersta
ndmDifficulty:m2mMe
dium
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.mTo
pic:mEfficiency,mEffectiveness,mandmValue
, 4. Amprocessmcanmbemeffectivemwithoutmbeingmefficient.
TRUE
Often,mmaximizingmeffectivenessmandmefficiencymatmthemsamemtimemcreatesmconflictmbetweenmthemtwomgoals.m"Beingmefficient"matmthem
customermservicemcountermatmamlocalmstoremormbankmmeansmusingmthem fewestmnumbermofmclerksmpossiblematmthemcounter.mBeingmeffecti
ve,mthough,mmeansmminimizingmthemamountmofmtimemcustomersmneedmtomwaitminmline.
AACSB:mAnalyticalmThinkin
gmBlooms:mUndersta
ndmDifficulty:m2mMe
dium
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.mTo
pic:mEfficiency,mEffectiveness,mandmValue
5. Operationsmandmsupplymchainmmanagementmismdefinedmasmthemdesign,moperation,mandmimprovementmofmthemsystemsmthatmcrea
temandmdelivermthemfirm'smprimarymproductsmandmservices.
TRUE
Operationsmandmsupplymchainmmanagementmismdefinedmasmthemdesign,moperation,mandmimprovementmofmthemsystemsmthatmcreatemandm
delivermthemfirm'smprimarymproductsmandmservices.
AACSB:mAnalyticalmThinking
Blooms:mRemembe
rmDifficulty:m1mE
asy
LearningmObjective:m01-01mIdentifymthemelementsmofmoperationsmandmsupplymchainmmanagement.m(OSCM)
Topic:mWhatmIsmOperationsmandmSupplymChainmManagement?
6. Themtermm"value"mrefersmtomthemrelationshipmbetweenmqualitymandmthempricempaidmbymthemconsumer.
TRUE
Relatedmtomefficiencymandmeffectivenessmismthemconceptmofmvalue,mwhichmcanmbemmetaphoricallymdefinedmasmqualitymdividedmbymprice.
AACSB:mAnalyticalmThinking
Blooms:mRemembe
rmDifficulty:m1mE
asy
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.mTo
pic:mEfficiency,mEffectiveness,mandmValue
7. Attemptingmtombalancemthemdesiremtomefficientlymusemresourcesmwhilemprovidingmamhighlymeffectivemservicemmaymcreatemconflictmb
etweenmthemtwomgoals.
TRUE
Oftenmmaximizingmeffectivenessmandmefficiencymatmthemsamemtimemcreatesmconflictmbetweenmthemtwomgoals.
AACSB:mAnalyticalmThinking
Blooms:mAnalyz
emDifficulty:m1mE
asy
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.mTo
pic:mEfficiency,mEffectiveness,mandmValue
