Update Questions And Answers Graded A+
MSgt Ryan says, "This tool can help you recognize which processes are
useful and those that are not. It is used to find out the needs of a
stakeholder." MSgt Ryan's comment BEST explains which tool can be
utilized to clarify andvalidate organizational problems?: Voice of the
Customer
systematic method used to ensure everyone in an organization is
working effectively toward the same goals identified by senior leadership:
Strategic Alignment
listening to feedback or considering what end users are saying about
aproduct or service that is being provided: Voice of Customer
requires leaders to walk around their work centers and document what
is happening versus what should be happening: Go and See
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, process allows you to create a detailed visualization of all steps in your work
process: Value Stream Mapping
a framework used to evaluate an organization's competitive position and to
develop strategies by assessing internal and external factors: SWOT
Analysis
Common Mind Traps to Avoid: Initial Assumptions - Understand the
importance of standardizing successful processes. Learn different methods to
standardize processes to prevent processes from reverting back to the old way of
doing business by using tools such as the Lean Daily Management System.
Identifying Causes & Solutions - Avoid identifying causes or solutions to the
problem. This can be difficult to do, but if you allow yourself to think of causes or
solutions thisearly on, it can bias your research and thought processes.
Lack of Team Diversity - Like minds think alike. It's best to have people from
variousbackgrounds, experiences, and ranks to provide a diversity of thought to
your problem solving efforts. Avoid groupthink and conformity bias. Do not be
afraid to challenge status quos.
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