NP ROLE FINAL EXAM LATEST ACTUAL EXAM TEST BANK
A nurse with extensive experience and specialized training in a nursing specialty
would have what kind of power?
A) reward power
B) expert power
C) legitimate power
D) charismatic power - ANSWER: B
A new employee is attempting to implement appropriate power-building strategies.
What actions should this employee perform?
Select all that apply.
A) Maintaining a sense of humor
B) Gaining an additional nursing certification
C) Telling the manager to make major changes to the unit's workflow
D) Learning the institution's organizational culture
E) Attending a training seminar on a new piece of unit equipment - ANSWER: A, B, D,
E
Which strategy should the manager adopt when attempting to empower staff?
A) Role model the characteristics of an empowered nurse
B) Follow a rigid but consistent rule enforcement policy
C) Arrange for all employees to get an annual cost-of-living raise
D) Encourage staff to establish a strong unit culture - ANSWER: A
A nurse-manager has a reputation as being an assertive communicator. How does
this manager most likely communicate?
A) Through confrontation and intimidation
B) In an unfeminine way that is clear and direct
C) Directly and honestly, while respecting the rights of others
D) In a clear, but occasionally offensive, manner - ANSWER: C
The nurse-manager is using the GRRRR model of listening when interacting with a
colleague who exhibits challenging behaviors. What is the final action that the
manager should implement when using this model?
A) Confirm an action plan
B) Request any necessary information from the colleague
C) Thank the colleague for the collaborative conversation
D) Reflect privately on the quality of the interaction - ANSWER: C
Which principle should guide the nurse manager's use of nonverbal communication?
A) Nonverbal communication has the same meaning across all cultures.
B) When gestures and facial expressions are congruent with verbal communication it
can aid in effective communication.
, C) Nonverbal communication should be minimal because it is too confusing.
D) Eye contact as nonverbal communication should always be avoided. - ANSWER: B
A nurse manager is orienting a new nurse to the unit and has found this new nurse's
charting regarding assessment to be inadequate. What is the most appropriate
statement to initiate a discussion with the new nurse?
A) "I'm concerned that your assessment charting seems to be unclear. Can I help you
with this?"
B) "Your charting is inadequate in every way."
C) "Everything is fine, you are doing great!"
D) "You are having difficulty assessing your client." - ANSWER: A
The nurse is caring for a postoperative diabetic client whose pain is 9/10 and it has
not being relieved by the current medication regimen. When using the SBAR model
for communicating with the client's healthcare provider, how should the nurse best
address the "A" component of the SBAR model?
A) "Hi, I am the nurse for the client in bed number 20."
B) "The client's pain control seems inadequate because she's been rating it at 9 out
of 10 for the past hour."
C) "The client also has type 2 diabetes and was admitted to the unit 2 days ago."
D) "An increase in her pain medication is probably a good idea." - ANSWER: B
The nurse manager is using the GRRRR model of listening when interacting with a
colleague who exhibits challenging behaviors. What is the first action that the
manager should implement when using this model?
A) Offer greeting and establish a positive environment
B) Request any necessary information from the colleague
C) Thank the colleague for the collaborative conversation
D) Reflect privately on the quality of the interaction - ANSWER: A
A staff nurse is experiencing conflict with the charge nurse on the patient
assignments that the charge nurse had made for the day. What type of conflict does
this represent?
A) interpersonal conflict
B) intrapersonal conflict
C) intergroup conflict
D) manager conflict - ANSWER: A
A nurse is in a conflict with a colleague, but both nurses are committed to
collaboration. To promote collaboration, the nurses should:
A) identify a common goal that is important to both of them.
B) possess the ability to negotiate without having any emotions involved.
C) have one nurse sacrifice their belief to come to an agreement.
D) require the presence of a neutral third party/individual to mediate in the conflict.
- ANSWER: A
A nurse with extensive experience and specialized training in a nursing specialty
would have what kind of power?
A) reward power
B) expert power
C) legitimate power
D) charismatic power - ANSWER: B
A new employee is attempting to implement appropriate power-building strategies.
What actions should this employee perform?
Select all that apply.
A) Maintaining a sense of humor
B) Gaining an additional nursing certification
C) Telling the manager to make major changes to the unit's workflow
D) Learning the institution's organizational culture
E) Attending a training seminar on a new piece of unit equipment - ANSWER: A, B, D,
E
Which strategy should the manager adopt when attempting to empower staff?
A) Role model the characteristics of an empowered nurse
B) Follow a rigid but consistent rule enforcement policy
C) Arrange for all employees to get an annual cost-of-living raise
D) Encourage staff to establish a strong unit culture - ANSWER: A
A nurse-manager has a reputation as being an assertive communicator. How does
this manager most likely communicate?
A) Through confrontation and intimidation
B) In an unfeminine way that is clear and direct
C) Directly and honestly, while respecting the rights of others
D) In a clear, but occasionally offensive, manner - ANSWER: C
The nurse-manager is using the GRRRR model of listening when interacting with a
colleague who exhibits challenging behaviors. What is the final action that the
manager should implement when using this model?
A) Confirm an action plan
B) Request any necessary information from the colleague
C) Thank the colleague for the collaborative conversation
D) Reflect privately on the quality of the interaction - ANSWER: C
Which principle should guide the nurse manager's use of nonverbal communication?
A) Nonverbal communication has the same meaning across all cultures.
B) When gestures and facial expressions are congruent with verbal communication it
can aid in effective communication.
, C) Nonverbal communication should be minimal because it is too confusing.
D) Eye contact as nonverbal communication should always be avoided. - ANSWER: B
A nurse manager is orienting a new nurse to the unit and has found this new nurse's
charting regarding assessment to be inadequate. What is the most appropriate
statement to initiate a discussion with the new nurse?
A) "I'm concerned that your assessment charting seems to be unclear. Can I help you
with this?"
B) "Your charting is inadequate in every way."
C) "Everything is fine, you are doing great!"
D) "You are having difficulty assessing your client." - ANSWER: A
The nurse is caring for a postoperative diabetic client whose pain is 9/10 and it has
not being relieved by the current medication regimen. When using the SBAR model
for communicating with the client's healthcare provider, how should the nurse best
address the "A" component of the SBAR model?
A) "Hi, I am the nurse for the client in bed number 20."
B) "The client's pain control seems inadequate because she's been rating it at 9 out
of 10 for the past hour."
C) "The client also has type 2 diabetes and was admitted to the unit 2 days ago."
D) "An increase in her pain medication is probably a good idea." - ANSWER: B
The nurse manager is using the GRRRR model of listening when interacting with a
colleague who exhibits challenging behaviors. What is the first action that the
manager should implement when using this model?
A) Offer greeting and establish a positive environment
B) Request any necessary information from the colleague
C) Thank the colleague for the collaborative conversation
D) Reflect privately on the quality of the interaction - ANSWER: A
A staff nurse is experiencing conflict with the charge nurse on the patient
assignments that the charge nurse had made for the day. What type of conflict does
this represent?
A) interpersonal conflict
B) intrapersonal conflict
C) intergroup conflict
D) manager conflict - ANSWER: A
A nurse is in a conflict with a colleague, but both nurses are committed to
collaboration. To promote collaboration, the nurses should:
A) identify a common goal that is important to both of them.
B) possess the ability to negotiate without having any emotions involved.
C) have one nurse sacrifice their belief to come to an agreement.
D) require the presence of a neutral third party/individual to mediate in the conflict.
- ANSWER: A
