Medical Office Concepts (ANSWERED AND GRADED)
They lack professionalism - Correct Answer What might a patient assume about the medical staff if the
waiting area is in disarray, with trash on the floor, tattered furniture, and scattered reading material?
Comfortable - Correct Answer What type of environment should a medical office waiting area provide?
Keep or make a travel folder - Correct Answer Which of these is a task that the administrative medical
assistant should always do to save time and help prevent mistakes when making travel arrangements?
Medical records - Correct Answer Which item is not included in a policies and procedures manual?
Ask patients to sign a detachable label log,which is immediately removed prior to the next patient
signing the log. - Correct Answer Which of the following is a HIPPA-compliant method for patient
registration in the waiting area.
We can take a quiet deep breath and reevaluate her perception of the news. - Correct Answer During
the monthly office meeting, Amy became defensive and angry when she received the news that all office
staff would need to attend a two-day training workshop on the new EHR software. She is behind on her
work and being out of the office will just put her more behind. How might Amy control her anger during
the meeting without becoming a disruption?
Understand roles,delegates tasks, and manages available time - Correct Answer An effective office
manager is one who has which of the following attributes?
Keep a log of important information to be discussed - Correct Answer Anthony, an administrative
medical assistant, will continue to work in the medical office while Dr. Jones attends the American
Medical Association national conference. Dr. Jones will use her Smartphone to receive and send
information and to correspond through e-mail. In addition, Dr. Jones would like to Anthony on Tuesday
and Thursday at 12:30 p.m. during a conference break. To prepare for the phone call, Anthony should:
Allow time to gather data and reevaluate your response - Correct Answer You are the administrative
medical assistant at a large cardiology practice and just received a nasty complaint via email from a
patient. You know the patient is incorrect in her accusations. What would be your best course of action?
They lack professionalism - Correct Answer What might a patient assume about the medical staff if the
waiting area is in disarray, with trash on the floor, tattered furniture, and scattered reading material?
Comfortable - Correct Answer What type of environment should a medical office waiting area provide?
Keep or make a travel folder - Correct Answer Which of these is a task that the administrative medical
assistant should always do to save time and help prevent mistakes when making travel arrangements?
Medical records - Correct Answer Which item is not included in a policies and procedures manual?
Ask patients to sign a detachable label log,which is immediately removed prior to the next patient
signing the log. - Correct Answer Which of the following is a HIPPA-compliant method for patient
registration in the waiting area.
We can take a quiet deep breath and reevaluate her perception of the news. - Correct Answer During
the monthly office meeting, Amy became defensive and angry when she received the news that all office
staff would need to attend a two-day training workshop on the new EHR software. She is behind on her
work and being out of the office will just put her more behind. How might Amy control her anger during
the meeting without becoming a disruption?
Understand roles,delegates tasks, and manages available time - Correct Answer An effective office
manager is one who has which of the following attributes?
Keep a log of important information to be discussed - Correct Answer Anthony, an administrative
medical assistant, will continue to work in the medical office while Dr. Jones attends the American
Medical Association national conference. Dr. Jones will use her Smartphone to receive and send
information and to correspond through e-mail. In addition, Dr. Jones would like to Anthony on Tuesday
and Thursday at 12:30 p.m. during a conference break. To prepare for the phone call, Anthony should:
Allow time to gather data and reevaluate your response - Correct Answer You are the administrative
medical assistant at a large cardiology practice and just received a nasty complaint via email from a
patient. You know the patient is incorrect in her accusations. What would be your best course of action?
