Operations and Supply Chain Management, 16th Edition by F. Robert Jacobs and Richard Chase Chapters 1 - 22 | Complete T

TEST BANK
Operations and Supply Chain Management, 16th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete

, TABLE OF CONTENTS
h h




Chapterh1:hIntroduction

Chapterh2:hStrategy

Chapterh3:hDesignhofhProductshandhServicesh C

hapterh4:hProjects

Chapterh5:hStrategichCapacityhManagementh C

hapterh6:hLearninghCurves

Chapterh7:hManufacturinghProcessesh Chapterh

8:hFacilityhLayout

Chapterh9:hServicehProcesses

Chapterh10:hWaitinghLinehAnalysishandhSimulationh Chap

terh11:hProcesshDesignhandhAnalysis

Chapterh12:hQualityhManagementh Chapterh

13:hStatisticalhQualityhControlh Chapterh14:h

LeanhSupplyhChains

Chapterh15:hLogisticshandhDistributionhManagementh C

hapterh16:hGlobalhSourcinghandhProcurementh Chapterh

17:hThehInternethofhThingshandhERPhh Chapterh18:hForec

asting

Chapterh19:hSaleshandhOperationshPlanningh Ch

apterh20:hInventoryhManagement

Chapterh21:hMaterialhRequirementshPlanningh Chapterh

22:hWorkcenterhScheduling

,Chapter 01 h




Efficiencyhmeanshdoinghthehrighththingshtohcreatehthehmosthvaluehforhthehcompany.

FALSE

Efficiencyhmeanshdoinghsomethinghaththehlowesthpossiblehcost.

1. Effectivenesshmeanshdoinghthehrighththingshtohcreatehthehmosthvaluehforhthehcompany.

TRUE

Effectivenesshmeanshdoinghthehrighththingshtohcreatehthehmosthvaluehforhthehcompany.

AACSB:hAnalyticalhThinking
Blooms:hRemember
h Difficulty:h1hEas
y
LearninghObjective:h01-
04hEvaluatehthehefficiencyhofhahfirm.h Topi
c:hEfficiency,hEffectiveness,handhValue


2. Ahdoctorhcompleteshahsurgicalhprocedurehonhahpatienthwithoutherror.hThehpatienthdieshanyway.hInhoperationshmanagementhterms,
hweh couldhreferhtohthishdoctorhashbeinghefficienthbuthnotheffective.



TRUE

Efficiencyhmeanshdoinghsomethinghaththehlowesthpossiblehcost.hEffectivenesshmeanshdoinghthehrighththingshtohcreatehthehmosthvalue.h
Theh doctorhperformedhthehsurgeryhwithoutherror.hBecausehthehpatienthdied,hnohvaluehwashcreated.

AACSB:hAnalyticalhThinking
Blooms:hAnalyze
h Difficulty:h2hMediu
m
LearninghObjective:h01-
04hEvaluatehthehefficiencyhofhahfirm.h Topi
c:hEfficiency,hEffectiveness,handhValue


3. Ahworkerhcanhbehefficienthwithouthbeingheffective.

TRUE

Efficiencyhmeanshdoinghsomethinghaththehlowesthpossiblehcost.hEffectivenesshmeanshdoinghthehrighththingshtohcreatehthehmosthvalue.
h Theseharehdifferenththings.



AACSB:hAnalyticalhThinkingh
Blooms:h Understand
h Difficulty:h2hMediu
m
LearninghObjective:h01-
04hEvaluatehthehefficiencyhofhahfirm.h Topi
c:hEfficiency,hEffectiveness,handhValue

, 4. Ahprocesshcanhbeheffectivehwithouthbeinghefficient.

TRUE

Often,hmaximizingheffectivenesshandhefficiencyhaththehsamehtimehcreateshconflicthbetweenhthehtwohgoals.h"Beinghefficient"haththeh c
ustomerhservicehcounterhathahlocalhstorehorhbankhmeanshusinghthehfewesthnumberhofhclerkshpossiblehaththehcounter.hBeingheffective,
h though,hmeanshminimizinghthehamounthofhtimehcustomershneedhtohwaithinhline.



AACSB:hAnalyticalhThinkingh
Blooms:h Understand
h Difficulty:h2hMediu
m
LearninghObjective:h01-
04hEvaluatehthehefficiencyhofhahfirm.h Topi
c:hEfficiency,hEffectiveness,handhValue


5. Operationshandhsupplyhchainhmanagementhishdefinedhashthehdesign,hoperation,handhimprovementhofhthehsystemshthathcreat
ehandh deliverhthehfirm'shprimaryhproductshandhservices.

TRUE

Operationshandhsupplyhchainhmanagementhishdefinedhashthehdesign,hoperation,handhimprovementhofhthehsystemshthathcreatehandhd
eliverh thehfirm'shprimaryhproductshandhservices.

AACSB:hAnalyticalhThinking
Blooms:hRemember
h Difficulty:h1hEas
y
LearninghObjective:h01-01hIdentifyhthehelementshofhoperationshandhsupplyhchainhmanagement.h(OSCM)
Topic:hWhathIshOperationshandhSupplyhChainhManagement?


6. Thehtermh"value"hrefershtohthehrelationshiphbetweenhqualityhandhthehpricehpaidhbyhthehconsumer.

TRUE

Relatedhtohefficiencyhandheffectivenesshishthehconcepthofhvalue,hwhichhcanhbehmetaphoricallyhdefinedhashqualityhdividedhbyhprice.

AACSB:hAnalyticalhThinking
Blooms:hRemember
h Difficulty:h1hEas
y
LearninghObjective:h01-
04hEvaluatehthehefficiencyhofhahfirm.h Topi
c:hEfficiency,hEffectiveness,handhValue


7. Attemptinghtohbalancehthehdesirehtohefficientlyhusehresourceshwhilehprovidinghahhighlyheffectivehservicehmayhcreatehconflicth betwe
enh thehtwohgoals.

TRUE

Oftenhmaximizingheffectivenesshandhefficiencyhaththehsamehtimehcreateshconflicthbetweenhthehtwohgoals.

AACSB:hAnalyticalhThinking
Blooms:hAnalyze
h Difficulty:h1hEas
y
LearninghObjective:h01-
04hEvaluatehthehefficiencyhofhahfirm.h Topi
c:hEfficiency,hEffectiveness,handhValue