Genesys Cloud Implementation
Questions and Answers
(T/F) All the Edges in an Edge group share trunks. - ANSWER-True
(T/F) Extensions are like DIDs except that they can only be used internally. - ANSWER-
True
(T/F) Only the person assigned to the WebRTC phone has permission to use the
assigned phone. - ANSWER-True
A trunk must be physically connected to: - ANSWER-an Edge
All the phones in the organization are provisioned or registered: - ANSWER-in the Edge
Analog voice data interactions that originate through a PSTN go through: - ANSWER-a
TDM trunk and SIP gateway.
Are emails required for issue reporting? - ANSWER-Yes - to make sure users receive
information regarding updates
Can a SIP phone be shared? - ANSWER-Yes
Can Bring Your Own Carrier (BYOC) Cloud be configured in combination with Genesys
Cloud Voice to provide Public Switched Telephone Network (PSTN) connectivity over
the Cloud to a customer's private PBX? - ANSWER-Yes
Can you add more than one DID or extension to a user? - ANSWER-Yes
Can you change the Short Name and Organization ID? - ANSWER-No
Concurrent billing in Genesys Cloud is limited to: - ANSWER-organizations that are
contained within a single geographic region.
Do Edges need to belong to an Edge Group? - ANSWER-Yes
Do WebRTC phones work during emergency situations or during a network outage? -
ANSWER-No
Does every Edge have to be associated with a site? - ANSWER-Yes. A Site expects
two Edges to be associated with it and the user will receive a warning if there is just one
Edge associated with a Site.
Does every Site have to be associated with one location? - ANSWER-Yes
, Does Genesys Cloud perform a virus scan on attachments that are shared in chats? -
ANSWER-No, but you can disable the file attachments feature
Does Genesys support a mix of named and concurrent license types? - ANSWER-No
Genesys Cloud is in compliance with: - ANSWER-the Health Insurance Portability and
Accountability Act (HIPAA) and Payment Card Industry Data Security Standard (PCI
DSS)
How can you use DIDs with Groups? - ANSWER-You can create a group with agents
having billing skills and assign a DID to the group.
How does an Edge act like a Call Broker? - ANSWER-Edge provides call routing for
inbound and outbound calls.
How does an Edge act like a Media Server? - ANSWER-Edge records and store audio
recordings between customers and agents.
How does an Edge support Disaster Recovery? - ANSWER-The Edge uses a snapshot
of your contact center from 2 hours prior to the remote survivability mode being enabled
to allow the routing of interactions to continue operations except for data integrations.
How is Audio transferred across the network? - ANSWER-Digitized audio is transported
using the Real-time Transport Protocol (RTP), which uses UDP to transfer the data
across the network.
How is Signaling transferred across the network? - ANSWER-In Genesys Cloud,
signaling is handled by the standard Session Initiation Protocol (SIP). This can be
configured to use Transfer Control Protocol (TCP), User Datagram Protocol (UDP), or
Transport Layer Security (TLS) to transfer the signaling data over the network.
How many concurrent calls does Genesys Cloud Edge Micro support? - ANSWER-up to
30 concurrent calls
How many concurrent calls does Genesys Cloud Edge Mini support? - ANSWER-up to
75 concurrent calls
How many concurrent calls does Genesys Cloud Edge Standard v3 support? -
ANSWER-up to 350 concurrent calls
How many groups can a user be a part of? - ANSWER-Up to 100 official and 100 social
groups
If the interaction is a VoIP interaction: - ANSWER-a SIP trunk is required.
Questions and Answers
(T/F) All the Edges in an Edge group share trunks. - ANSWER-True
(T/F) Extensions are like DIDs except that they can only be used internally. - ANSWER-
True
(T/F) Only the person assigned to the WebRTC phone has permission to use the
assigned phone. - ANSWER-True
A trunk must be physically connected to: - ANSWER-an Edge
All the phones in the organization are provisioned or registered: - ANSWER-in the Edge
Analog voice data interactions that originate through a PSTN go through: - ANSWER-a
TDM trunk and SIP gateway.
Are emails required for issue reporting? - ANSWER-Yes - to make sure users receive
information regarding updates
Can a SIP phone be shared? - ANSWER-Yes
Can Bring Your Own Carrier (BYOC) Cloud be configured in combination with Genesys
Cloud Voice to provide Public Switched Telephone Network (PSTN) connectivity over
the Cloud to a customer's private PBX? - ANSWER-Yes
Can you add more than one DID or extension to a user? - ANSWER-Yes
Can you change the Short Name and Organization ID? - ANSWER-No
Concurrent billing in Genesys Cloud is limited to: - ANSWER-organizations that are
contained within a single geographic region.
Do Edges need to belong to an Edge Group? - ANSWER-Yes
Do WebRTC phones work during emergency situations or during a network outage? -
ANSWER-No
Does every Edge have to be associated with a site? - ANSWER-Yes. A Site expects
two Edges to be associated with it and the user will receive a warning if there is just one
Edge associated with a Site.
Does every Site have to be associated with one location? - ANSWER-Yes
, Does Genesys Cloud perform a virus scan on attachments that are shared in chats? -
ANSWER-No, but you can disable the file attachments feature
Does Genesys support a mix of named and concurrent license types? - ANSWER-No
Genesys Cloud is in compliance with: - ANSWER-the Health Insurance Portability and
Accountability Act (HIPAA) and Payment Card Industry Data Security Standard (PCI
DSS)
How can you use DIDs with Groups? - ANSWER-You can create a group with agents
having billing skills and assign a DID to the group.
How does an Edge act like a Call Broker? - ANSWER-Edge provides call routing for
inbound and outbound calls.
How does an Edge act like a Media Server? - ANSWER-Edge records and store audio
recordings between customers and agents.
How does an Edge support Disaster Recovery? - ANSWER-The Edge uses a snapshot
of your contact center from 2 hours prior to the remote survivability mode being enabled
to allow the routing of interactions to continue operations except for data integrations.
How is Audio transferred across the network? - ANSWER-Digitized audio is transported
using the Real-time Transport Protocol (RTP), which uses UDP to transfer the data
across the network.
How is Signaling transferred across the network? - ANSWER-In Genesys Cloud,
signaling is handled by the standard Session Initiation Protocol (SIP). This can be
configured to use Transfer Control Protocol (TCP), User Datagram Protocol (UDP), or
Transport Layer Security (TLS) to transfer the signaling data over the network.
How many concurrent calls does Genesys Cloud Edge Micro support? - ANSWER-up to
30 concurrent calls
How many concurrent calls does Genesys Cloud Edge Mini support? - ANSWER-up to
75 concurrent calls
How many concurrent calls does Genesys Cloud Edge Standard v3 support? -
ANSWER-up to 350 concurrent calls
How many groups can a user be a part of? - ANSWER-Up to 100 official and 100 social
groups
If the interaction is a VoIP interaction: - ANSWER-a SIP trunk is required.
