D398 WGU PHARMACOLOGY FINAL QUESTIONS
Which statement about stand operating procedures (SOP's) is incorrect?
- it is a living document and must be updated as necessary
- it is a step-by-step description of all tasks
- does not reinforce standardization and consistency - Answers -does not reinforce
standardization and consistency
Which statement about Value Stream Mapping is INCORRECT?
- Can be used to assess the proportion of time that value is added.
- Seeks to maximize part flow but does not look at information flow.
- Identifies the flow of information and material.
- The purpose of value-stream mapping is to identify and remove or reduce "waste" in
value streams, thereby increasing the efficiency of a given value stream. - Answers -
Seeks to maximize part flow but does not look at information flow.
Which of the following is NOT an example of Muda (waste)?
Select one:
- Waiting
- All responses are correct
- Faster than necessary pace
- Correction of mistakes
- Elimination of a high cost supplier - Answers -Elimination of a high cost supplier
Which category does return on investment (ROI) fall under?
- customer relationship
- financial
- internal process
- organizational capacity - Answers -financial
Which category does cash flow fall under?
- customer relationship
- financial
- internal process
- organizational capacity - Answers -financial
Which category does financial results fall under?
- customer relationship
- financial
- internal process
- organizational capacity - Answers -financial
Which category does delivery and quality performance fall under?
- customer relationship
- financial
, - internal process
- organizational capacity - Answers -customer relationship
Which category does process automation fall under?
- customer relationship
- financial
- internal process
- organizational capacity - Answers -internal process
Which category does employee turnover fall under?
- customer relationship
- financial
- internal process
- organizational capacity - Answers -organizational capacity
Which category does training opportunities fall under?
- customer relationship
- financial
- internal process
- organizational capacity - Answers -organizational capacity
Which category does job satisfaction fall under?
- customer relationship
- financial
- internal process
- organizational capacity - Answers -organizational capacity
Which category does customer satisfaction fall under?
- customer relationship
- financial
- internal process
- organizational capacity - Answers -customer relationship
When designing a product you may perform a survey to reflect customer needs and
desires. Consider a survey where you ask about attributes of medical device product
but also
Ask whose product the respondent currently uses. If the question is stated with options
as state below, what type of measurement scale does this represent?
1- Medtronic
2- Johnson and Johnson
3- Thermo Fisher Scientific
4- General Electric
5- Other - Answers -nominal
Consider an organization where the same part is supplied by 4 different vendors. To
maintain quality what type of sampling should be done? - Answers -stratified
Which statement about stand operating procedures (SOP's) is incorrect?
- it is a living document and must be updated as necessary
- it is a step-by-step description of all tasks
- does not reinforce standardization and consistency - Answers -does not reinforce
standardization and consistency
Which statement about Value Stream Mapping is INCORRECT?
- Can be used to assess the proportion of time that value is added.
- Seeks to maximize part flow but does not look at information flow.
- Identifies the flow of information and material.
- The purpose of value-stream mapping is to identify and remove or reduce "waste" in
value streams, thereby increasing the efficiency of a given value stream. - Answers -
Seeks to maximize part flow but does not look at information flow.
Which of the following is NOT an example of Muda (waste)?
Select one:
- Waiting
- All responses are correct
- Faster than necessary pace
- Correction of mistakes
- Elimination of a high cost supplier - Answers -Elimination of a high cost supplier
Which category does return on investment (ROI) fall under?
- customer relationship
- financial
- internal process
- organizational capacity - Answers -financial
Which category does cash flow fall under?
- customer relationship
- financial
- internal process
- organizational capacity - Answers -financial
Which category does financial results fall under?
- customer relationship
- financial
- internal process
- organizational capacity - Answers -financial
Which category does delivery and quality performance fall under?
- customer relationship
- financial
, - internal process
- organizational capacity - Answers -customer relationship
Which category does process automation fall under?
- customer relationship
- financial
- internal process
- organizational capacity - Answers -internal process
Which category does employee turnover fall under?
- customer relationship
- financial
- internal process
- organizational capacity - Answers -organizational capacity
Which category does training opportunities fall under?
- customer relationship
- financial
- internal process
- organizational capacity - Answers -organizational capacity
Which category does job satisfaction fall under?
- customer relationship
- financial
- internal process
- organizational capacity - Answers -organizational capacity
Which category does customer satisfaction fall under?
- customer relationship
- financial
- internal process
- organizational capacity - Answers -customer relationship
When designing a product you may perform a survey to reflect customer needs and
desires. Consider a survey where you ask about attributes of medical device product
but also
Ask whose product the respondent currently uses. If the question is stated with options
as state below, what type of measurement scale does this represent?
1- Medtronic
2- Johnson and Johnson
3- Thermo Fisher Scientific
4- General Electric
5- Other - Answers -nominal
Consider an organization where the same part is supplied by 4 different vendors. To
maintain quality what type of sampling should be done? - Answers -stratified
