NSG221 W3 THERAPEUTIC COMMUNICATION
DEFINITIONS ACTUAL EXAM QUESTIONS AND ANSWERS
WITH COMPLETE SOLUTIONS LATEST UPDATE 2024/2025
Trust
- Needed for an effective nurse - client relationship
- Enhanced when the client is confident in the nurse, and the nurse's presence conveys reliability and
integrity.
Congruence
Helps to build trust - occurs when words and actions match
Genuine Interest
Can be perceived in nurses who are self aware, comfortable with themselves, and aware of their own
strengths and limitations
Empathy
Ability to perceive client's meanings and feelings and to communicate that understanding to the client
One of the essential skills for high quality compassionate care
Acceptance
, Conveyed by avoiding judgements of the patient, and not responding negatively if the patient is
displaying anger or outbursts
Important to set boundaries and to be clear and firm without anger or judgement
Positive Regard
Unconditional, nonjudgmental attitude that implies respect for the person
Self-awareness
The process of developing an understanding of own's own values, beliefs, thoughts, feelings, attitudes,
motivations, prejudices, strengths, and limitations, and how they qualities affect others.
Values
Abstract standards that give a person a sense of right and wrong and establish a code of conduct for
living.
Beliefs
Ideas that one holds to be true
Attitudes
General feelings or a frame of reference around which a person organizes knowledge about the world
Therapeutic Use of Self
Through developing self awareness, the nurse can begin to use aspects of their personality, experience,
values, feelings, intelligence, needs, coping skills, and perceptions to establish relationships with clients
Preconceptions
DEFINITIONS ACTUAL EXAM QUESTIONS AND ANSWERS
WITH COMPLETE SOLUTIONS LATEST UPDATE 2024/2025
Trust
- Needed for an effective nurse - client relationship
- Enhanced when the client is confident in the nurse, and the nurse's presence conveys reliability and
integrity.
Congruence
Helps to build trust - occurs when words and actions match
Genuine Interest
Can be perceived in nurses who are self aware, comfortable with themselves, and aware of their own
strengths and limitations
Empathy
Ability to perceive client's meanings and feelings and to communicate that understanding to the client
One of the essential skills for high quality compassionate care
Acceptance
, Conveyed by avoiding judgements of the patient, and not responding negatively if the patient is
displaying anger or outbursts
Important to set boundaries and to be clear and firm without anger or judgement
Positive Regard
Unconditional, nonjudgmental attitude that implies respect for the person
Self-awareness
The process of developing an understanding of own's own values, beliefs, thoughts, feelings, attitudes,
motivations, prejudices, strengths, and limitations, and how they qualities affect others.
Values
Abstract standards that give a person a sense of right and wrong and establish a code of conduct for
living.
Beliefs
Ideas that one holds to be true
Attitudes
General feelings or a frame of reference around which a person organizes knowledge about the world
Therapeutic Use of Self
Through developing self awareness, the nurse can begin to use aspects of their personality, experience,
values, feelings, intelligence, needs, coping skills, and perceptions to establish relationships with clients
Preconceptions
