MGMT 3260 Exam 1 | Questions with Verified Answers

MGMT 3260 Exam 1 | Questions with Verified Answers The basic idea of the contingency approach to management is ______. a. the boss is always right b. the employees are always right c. there is no one best way d. the customer is always right The earliest known example of managerial communication is ______. a. hieroglyphics found in ancient Egyptian pyramids b. clay tablets written by Socrates in ancient Greece c. the recordkeeping procedure developed by Sumerian priests around 5000 BC d. business records among the Dead Sea scrolls Which of the following is not a factor affecting managerial communication contingencies? a. values b. diversity c. quality d. ethics Effective communication has been shown to be an indicator of ______. a. financial performance b. company size c. market share d. industry Deming believed that gathering feedback from employees and customers is essential for ______. a. staying up to date b. improving quality c. hiring practices d. cultural diversity Who was the father of scientific management philosophy? a. Frank Gilbreth b. Henri Fayol c. Dale Carnegie d. Frederick Taylor What channel do managers at the best companies use to facilitate communication on work projects? a. meetings b. social media c. telephone d. Skype Sexual harassment can be defined as ______. a. touching or making physical advances b. an overheard ribald joke c. extensive eye gaze d. unexpected and unwelcome proximity e. all of these Encouraging employees to fully participate in the life of the organization is known as ______. a. trust b. empowerment c. equal opportunity d. profit sharing A seminal research project that showed how attention to workers' social needs improves productivity and morale is known as the ______. a. Hawthorne studies b. Hierarchy studies c. Hamilton studies d. Houston studies Which of the following is a benefit of employee ethics training? a. fosters ethical behavior among employees b. improves organizational performance c. communicates the company's core values to employees d. all of these What types of workforce diversity are most relevant to managerial communication? a. social status, age, culture, and education b. gender, culture, age, and education c. social status, religion, culture, and age d. income, social status, culture, and region According to official population estimates, which community is the United States' largest ethnic community? a. Anglo-American b. African-American c. Asian-American d. Hispanic-American During which era did managers begin to believe that workers should be treated as assets, not as liabilities? a. scientific management era b. human relations era c. behavioral era d. contingency era What is the best channel to use when you need immediate, comprehensive feedback? a. e-mail b. face to face c. text message d. phone What elements are involved in the Strategic Communication Model's third layer? a. culture, climate, coordination b. sender, receiver, purpose c. content, channel, time d. relationship, status, environment What elements are involved in the Strategic Communication Model's second layer? a. culture, climate, coordination b. sender, receiver, purpose c. content, channel, time d. relationship, status, environment Which of the following is NOT a valid purpose for managerial communication? a. promote oneself b. gain information c. share information d. persuade "What are the facts?" is a question to ask in order to avoid making which critical error? a. allness b. failure to discriminate c. assumption-observation d. stereotyping What are five levels of managerial communication? a. intrapersonal, interpersonal, group, organizational, and intercultural b. interpersonal, team, supervisory, corporate, and intercultural c. multicultural, interpersonal, team, group, and organizational d. organizational, departmental, team, supervisory, and intrapersonal What elements are involved in the Strategic Communication Model's outer layer? a. sender, receiver b. content, channel, time c. culture, climate d. relationship, status, environment An organization's culture will affect ______. a. channel choice b. office design c. level of formality d. all of these "What else is going on?" is a question to ask in order to avoid making which critical error? a. allness b. failure to discriminate c. assumption-observation d. stereotyping When thinking about the receiver(s) of a message, what elements should be considered? a. relationship, longevity, education, communication skills b. gender, values, commitment, interest c. age, culture, performance, knowledge d. interest, emotional state, knowledge, communication skills What is the best ongoing measure of communication effectiveness? a. profits b. turnover c. feedback d. quality Company manuals, company website, newsletters, and annual reports are examples of ______. a. formal, oral, internal channels b. formal, written, external channels c. informal, oral, external channels d. formal, written, internal channels Staff meetings, conferences, trainings, and briefings are examples of ______. a. formal, oral, internal channels b. formal, written, external channels c. informal, oral, external channels d. formal, written, internal channels Which of the following factors should determine a message's content? a. Whether the topic is important to the receiver. b. Whether the topic is controversial. c. Whether the message is positive, negative, or neutral. d. all of these What is the level of managerial communication that involves listening, reading, and observing? a. interpersonal b. intrapersonal c. contrapersonal d. metapersonal Which of the following characteristics of e-mail is both an advantage and a disadvantage? a. permanent b. flexible, adaptable c. instant d. lean