NBHWC EXAM ACTUAL EXAM 350 QUESTIONS AND
CORREC T DETAILED ANSWERS WITH RATIONALES
(VERIFIED ANSWERS) |AGRADE
What is the most important moment in preparing for a session? - ANSWER:
Practicing mindfulness, before the session begins.
Page 32-33
What are 3 core coaching skills? - ANSWER: 1. Mindful listening - cognitive and
affective listening, being present, pausing before speaking, listening for emotion.
2. Open-ended Inquiry - open ended questions to provoke storytelling.
3. Perceptive reflections - another form of listening, paraphrasing, summarizing, can
activate an emotional response.
Page 34-38
What is the coaching session structure? - ANSWER: - Session opening (7%, 2-3 min)
- Weekly goal review (20%, 5-7 min)
- 3-month goal review (7%, 2-3 min/monthly)
- Generative moment (40%, 10-12 min)
- Goal setting (20%, 5-7 min)
- Session close (6%, 2-3 min)
Page 156
Which part of a coaching session is the longest? - ANSWER: Generative moment,
40%, 10-12 minutes
Page 156, 162
In which part of the session does goal setting occur? - ANSWER: After generative
moment
Page 156, 162
What is the coach approach for this client situation? Client tends toward overzealous
and unrealistic goals - ANSWER: Coach Approach: Carefully monitor goals to help
client keep them realistic
What is the coach approach for this client situation? Client is slow to become
motivated and does not make progress - ANSWER: Coach Approach: Address
readiness to change through appreciative inquiry and motivational interviewing.
,- Discover strengths
- Weigh pros and cons
- Modify environment
- Try new strategies
- Reconfirm or uncover new motivators
What is the coach approach for this client situation? Client is getting bored -
ANSWER: Coach Approach: Add variety to generative moment, offer a new
assignment, explore other domains for change and goals
What is the coach approach for this client situation? Client not making the change
process a priority, missing appointments, late - ANSWER: Coach Approach: Non-
violent communication: Share your observations, express empathy, inquire what
could make vision/goals a priority, share value of small steps
What is the coach approach for this client situation? Client realizes coaches are not
magicians, disillusioned by all the work it takes - ANSWER: Coach Approach:
Normalize their experience, emphasize small steps, share your confidence in creating
action plans and weekly goals
What is the coach approach for this client situation? Client not attempting their
SMART goals on a weekly basis - ANSWER: Look for what isn't working in client's
behaviors to set a new goal for fresh start, probe for motivators, discuss with mentor
coach
What is the coach approach for this client situation? Client is not at 50% of their 3-
month goal at week 6 - ANSWER: Coach Approach: Reassess 3-month goals to make
sure they are realistic, revisit vision, talk to mentor coach
What is the coach approach for this client situation? Client discouraged by not seeing
results - ANSWER: Coach Approach: Focus on what IS working and client's strengths,
talk about areas to develop, create plan for improvement, try new tools/resources,
discuss options with mentor coach
What are red flags for referral? - ANSWER: 1. Decrease in ability to experience
pleasure, sadness, hopelessness, helplessness
2. Intrusive thoughts, can't focus
3. Unable to sleep, get back to sleep
4. Changes in appetite (increase or decrease)
5. Feeling guilty because others have suffered or died
6. Feelings of hopelessness, despair
7. Hyper alert or over tired
8. Irritability/Outburst of anger
9. Impulsive/Risk taking behavior
10. Thoughts of death/suicide
Page 20
, What is the coaching agreement? - ANSWER: Coaching agreement is an opportunity
to build trust, rapport, boundaries and expectations. Describes the ROLE of the
coach, AUTONOMY, CONFIDENTIALITY, HIPAA, and allows all parties to AGREE ON
COACHING PRICIPALS.
WRITTEN AND REVISITED
Page 126-129
What does HIPAA stand for? - ANSWER: Health Insurance Portability and
Accountability Act
What is a vision statement? - ANSWER: Description of what a person would like to
achieve in positive language and present tense, "I am"
Page 129-132
What is a STRONG vision statement? - ANSWER: Stable
True to self
Resilient
Optimistic
Nurtured by nature
Grateful
Page 132
What is a SMART Goal? - ANSWER: Specific
Measurable
Action-based
Realistic
Time-bound
Page 133
What are the benefits of assessments and HRAs (Health Risk Assessments)? -
ANSWER: - Build trust and rapport
- Honors personality preferences
- Power of written word
- Develops discrepancy
- Self-discovery/Awareness
- Red flags
- Present state picture
- Life context
- Shows strengths/challenges
Page 113-114
CORREC T DETAILED ANSWERS WITH RATIONALES
(VERIFIED ANSWERS) |AGRADE
What is the most important moment in preparing for a session? - ANSWER:
Practicing mindfulness, before the session begins.
Page 32-33
What are 3 core coaching skills? - ANSWER: 1. Mindful listening - cognitive and
affective listening, being present, pausing before speaking, listening for emotion.
2. Open-ended Inquiry - open ended questions to provoke storytelling.
3. Perceptive reflections - another form of listening, paraphrasing, summarizing, can
activate an emotional response.
Page 34-38
What is the coaching session structure? - ANSWER: - Session opening (7%, 2-3 min)
- Weekly goal review (20%, 5-7 min)
- 3-month goal review (7%, 2-3 min/monthly)
- Generative moment (40%, 10-12 min)
- Goal setting (20%, 5-7 min)
- Session close (6%, 2-3 min)
Page 156
Which part of a coaching session is the longest? - ANSWER: Generative moment,
40%, 10-12 minutes
Page 156, 162
In which part of the session does goal setting occur? - ANSWER: After generative
moment
Page 156, 162
What is the coach approach for this client situation? Client tends toward overzealous
and unrealistic goals - ANSWER: Coach Approach: Carefully monitor goals to help
client keep them realistic
What is the coach approach for this client situation? Client is slow to become
motivated and does not make progress - ANSWER: Coach Approach: Address
readiness to change through appreciative inquiry and motivational interviewing.
,- Discover strengths
- Weigh pros and cons
- Modify environment
- Try new strategies
- Reconfirm or uncover new motivators
What is the coach approach for this client situation? Client is getting bored -
ANSWER: Coach Approach: Add variety to generative moment, offer a new
assignment, explore other domains for change and goals
What is the coach approach for this client situation? Client not making the change
process a priority, missing appointments, late - ANSWER: Coach Approach: Non-
violent communication: Share your observations, express empathy, inquire what
could make vision/goals a priority, share value of small steps
What is the coach approach for this client situation? Client realizes coaches are not
magicians, disillusioned by all the work it takes - ANSWER: Coach Approach:
Normalize their experience, emphasize small steps, share your confidence in creating
action plans and weekly goals
What is the coach approach for this client situation? Client not attempting their
SMART goals on a weekly basis - ANSWER: Look for what isn't working in client's
behaviors to set a new goal for fresh start, probe for motivators, discuss with mentor
coach
What is the coach approach for this client situation? Client is not at 50% of their 3-
month goal at week 6 - ANSWER: Coach Approach: Reassess 3-month goals to make
sure they are realistic, revisit vision, talk to mentor coach
What is the coach approach for this client situation? Client discouraged by not seeing
results - ANSWER: Coach Approach: Focus on what IS working and client's strengths,
talk about areas to develop, create plan for improvement, try new tools/resources,
discuss options with mentor coach
What are red flags for referral? - ANSWER: 1. Decrease in ability to experience
pleasure, sadness, hopelessness, helplessness
2. Intrusive thoughts, can't focus
3. Unable to sleep, get back to sleep
4. Changes in appetite (increase or decrease)
5. Feeling guilty because others have suffered or died
6. Feelings of hopelessness, despair
7. Hyper alert or over tired
8. Irritability/Outburst of anger
9. Impulsive/Risk taking behavior
10. Thoughts of death/suicide
Page 20
, What is the coaching agreement? - ANSWER: Coaching agreement is an opportunity
to build trust, rapport, boundaries and expectations. Describes the ROLE of the
coach, AUTONOMY, CONFIDENTIALITY, HIPAA, and allows all parties to AGREE ON
COACHING PRICIPALS.
WRITTEN AND REVISITED
Page 126-129
What does HIPAA stand for? - ANSWER: Health Insurance Portability and
Accountability Act
What is a vision statement? - ANSWER: Description of what a person would like to
achieve in positive language and present tense, "I am"
Page 129-132
What is a STRONG vision statement? - ANSWER: Stable
True to self
Resilient
Optimistic
Nurtured by nature
Grateful
Page 132
What is a SMART Goal? - ANSWER: Specific
Measurable
Action-based
Realistic
Time-bound
Page 133
What are the benefits of assessments and HRAs (Health Risk Assessments)? -
ANSWER: - Build trust and rapport
- Honors personality preferences
- Power of written word
- Develops discrepancy
- Self-discovery/Awareness
- Red flags
- Present state picture
- Life context
- Shows strengths/challenges
Page 113-114
