NAVTA EXAM AND PRACTICE EXAM ACTUAL EXAM 250
QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) |AGRADE
Dr. Smith visits a farm to perform vaccines and routine procedures on a horse. Which
restraint equipment should be used? - ANSWER: Halter and lead
Which is an incorrect way to pick up a cat? - ANSWER: Hold the front two legs and
let the back legs hang free
Which is an example of psychological restraint? - ANSWER: Tapping the head with a
pen
Max the German Shepherd is at the clinic today for vaccinations. Upon entering the
exam room the veterinarian notices that Max has his ears back and is baring his
teeth. What behavior is Max exhibiting? - ANSWER: Aggression
What is the primary concern when restraining a rabbit? - ANSWER: If the rear legs
are not held properly the rabbit can break its back attempting to kick
A cat needs to be restrained to check vital signs. Less-is-more restraint has been
tried, but more restraint is needed. What is the term for the base of the neck where
the skin is elastic and easy to grab for increased restraint application? - ANSWER:
Scruff
What is this restraint tool? - ANSWER: Basket muzzle
Which describes how a towel may be used best as a restraint tool? - ANSWER: Wrap
up an angry cat
When applying a gauze muzzle to an aggressive dog, which is an important
consideration prior to its application? - ANSWER: Length of the gauze
When restraining an irritated cat for jugular venipuncture, what technique is most
effective? - ANSWER: Tuck the hind legs under your elbow with the front feet
restrained in one hand and the head in the other
What must you always have control of when restraining a patient? - ANSWER: Head
and body
Which is the most appropriate type of restraint device for cows? - ANSWER: Cattle
chute
Which item is not a required part of the veterinary assistant uniform? - ANSWER:
Jewelry
,When presenting an estimate to an owner in an exam room, which type of language
is appropriate? - ANSWER: Medical terminology and layman's terms
When is it appropriate to take photos of patients for hospital use? - ANSWER:
Depends on hospital policy
When is it appropriate to use cell phones during work hours? - ANSWER: Depends
on hospital policy
The assistant helps with an outpatient vaccine appointment for a 10 week old
bulldog puppy and thinks the puppy is adorable. Which behavior is NOT acceptable?
- ANSWER: Post a selfie with the puppy on personal social media
Mr. Williams has arrived for his dog Sam's vaccination appointment. While walking
to the exam room, Mr. Williams asks why the client who just left was crying. How
should Mr. Williams' assistant answer the question? - ANSWER: Apologize and tell
Mr. Williams that other patients cannot be discussed with clients, friends, or those
not involved with the case
The veterinary assistant takes a message from Mrs. Jones, along with her contact
information, who wants to know the results of Missy's lab work. Who should receive
this message? - ANSWER: Veterinarian
Maddy, a new feline patient, has an appointment for vaccines. Her owner does not
remember which vaccines she has had. What information is needed before the
assistant can call the previous veterinary clinic to request vaccination records? -
ANSWER: Patient and owner name
A new patient presents for a dental cleaning. Proof of Rabies vaccine is required,
which the owner does not have. What protocol should be followed? - ANSWER:
Contact the previous clinic and request proof of vaccination
The tone of voice is the second most important part of communication. When
speaking with a client, what tone of voice should be used? - ANSWER: Even pitch
and empathetic
Rocky, a 6 month old boxer, was neutered today at the hospital. His procedure is
complete and his owner needs to be contacted with an update. Which method of
communication is most appropriate when contacting an owner to provide an
update? - ANSWER: Phone
The veterinary assistant does not know the answer to a client's emailed question.
What is the most appropriate course of action? - ANSWER: Print the email, consult
with the veterinarian, and respond with the information in a timely manner
, Every interaction should show respect for the other person. Which action does not
show respect? - ANSWER: Using closed gestures
The clinic has been treating "Hank", a Heeler mix, for eating garbage. The owner's
mother, whose name is not on the medical record, calls to find out what is going on
with the dog. What information is she given? - ANSWER: Medical information can
only be given to the owner
Which animal is most vulnerable to severe spinal cord damage when handled
improperly? - ANSWER: Rabbit
Which is the best way to handle a difficult client that is angry about their bill? -
ANSWER: Listen to their complaint, sympathize with their situation and
communicate the details of their bill
Which defines ethics? - ANSWER: The system of moral principles that determines
appropriate behavior and actions within a specific group
A co-worker is observed aggressively pulling on a dog with a slip leash until its front
legs are up off the ground and the dog flips over backward. What action should be
taken? - ANSWER: Report the event immediately to the nearest supervisor or DVM
Jane is a veterinary assistant. At dinner she told her friend about her favorite patient
Rex Jones that came into the clinic for vomiting, and she shared the treatment that
was performed. Jane is in violation of which ethical practice? - ANSWER:
Confidentiality
Which scenario would be considered an unethical treatment of a hospitalized
animal? - ANSWER: Not providing fresh water and food as ordered
The receptionist in the clinic has verbalized a religious belief of not being able to
view a particular species of reptile. Since the afternoon appointment is for this
species, what can be done to accommodate both the receptionist and the client? -
ANSWER: Have another employee serve the client with the reptile
According to the Arizona State Statutes for Ethical Practices, who is the only person
that can make recommendations for a pet's care? - ANSWER: Veterinarian
The veterinary assistant forgot to give medication to a hospitalized patient. It is 4
hours later than the scheduled time. What should the assistant do? - ANSWER:
Explain to the veterinary technician or the veterinarian what happed and seek their
advice
A client has a 4-H chicken that is treated as a family member with a wound that
needs antibiotic therapy. What item required on the drug label may need to be
explained to prevent the client from becoming upset because of the human-animal
bond with the bird? - ANSWER: Drug withdrawal time for meat and egg use
QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) |AGRADE
Dr. Smith visits a farm to perform vaccines and routine procedures on a horse. Which
restraint equipment should be used? - ANSWER: Halter and lead
Which is an incorrect way to pick up a cat? - ANSWER: Hold the front two legs and
let the back legs hang free
Which is an example of psychological restraint? - ANSWER: Tapping the head with a
pen
Max the German Shepherd is at the clinic today for vaccinations. Upon entering the
exam room the veterinarian notices that Max has his ears back and is baring his
teeth. What behavior is Max exhibiting? - ANSWER: Aggression
What is the primary concern when restraining a rabbit? - ANSWER: If the rear legs
are not held properly the rabbit can break its back attempting to kick
A cat needs to be restrained to check vital signs. Less-is-more restraint has been
tried, but more restraint is needed. What is the term for the base of the neck where
the skin is elastic and easy to grab for increased restraint application? - ANSWER:
Scruff
What is this restraint tool? - ANSWER: Basket muzzle
Which describes how a towel may be used best as a restraint tool? - ANSWER: Wrap
up an angry cat
When applying a gauze muzzle to an aggressive dog, which is an important
consideration prior to its application? - ANSWER: Length of the gauze
When restraining an irritated cat for jugular venipuncture, what technique is most
effective? - ANSWER: Tuck the hind legs under your elbow with the front feet
restrained in one hand and the head in the other
What must you always have control of when restraining a patient? - ANSWER: Head
and body
Which is the most appropriate type of restraint device for cows? - ANSWER: Cattle
chute
Which item is not a required part of the veterinary assistant uniform? - ANSWER:
Jewelry
,When presenting an estimate to an owner in an exam room, which type of language
is appropriate? - ANSWER: Medical terminology and layman's terms
When is it appropriate to take photos of patients for hospital use? - ANSWER:
Depends on hospital policy
When is it appropriate to use cell phones during work hours? - ANSWER: Depends
on hospital policy
The assistant helps with an outpatient vaccine appointment for a 10 week old
bulldog puppy and thinks the puppy is adorable. Which behavior is NOT acceptable?
- ANSWER: Post a selfie with the puppy on personal social media
Mr. Williams has arrived for his dog Sam's vaccination appointment. While walking
to the exam room, Mr. Williams asks why the client who just left was crying. How
should Mr. Williams' assistant answer the question? - ANSWER: Apologize and tell
Mr. Williams that other patients cannot be discussed with clients, friends, or those
not involved with the case
The veterinary assistant takes a message from Mrs. Jones, along with her contact
information, who wants to know the results of Missy's lab work. Who should receive
this message? - ANSWER: Veterinarian
Maddy, a new feline patient, has an appointment for vaccines. Her owner does not
remember which vaccines she has had. What information is needed before the
assistant can call the previous veterinary clinic to request vaccination records? -
ANSWER: Patient and owner name
A new patient presents for a dental cleaning. Proof of Rabies vaccine is required,
which the owner does not have. What protocol should be followed? - ANSWER:
Contact the previous clinic and request proof of vaccination
The tone of voice is the second most important part of communication. When
speaking with a client, what tone of voice should be used? - ANSWER: Even pitch
and empathetic
Rocky, a 6 month old boxer, was neutered today at the hospital. His procedure is
complete and his owner needs to be contacted with an update. Which method of
communication is most appropriate when contacting an owner to provide an
update? - ANSWER: Phone
The veterinary assistant does not know the answer to a client's emailed question.
What is the most appropriate course of action? - ANSWER: Print the email, consult
with the veterinarian, and respond with the information in a timely manner
, Every interaction should show respect for the other person. Which action does not
show respect? - ANSWER: Using closed gestures
The clinic has been treating "Hank", a Heeler mix, for eating garbage. The owner's
mother, whose name is not on the medical record, calls to find out what is going on
with the dog. What information is she given? - ANSWER: Medical information can
only be given to the owner
Which animal is most vulnerable to severe spinal cord damage when handled
improperly? - ANSWER: Rabbit
Which is the best way to handle a difficult client that is angry about their bill? -
ANSWER: Listen to their complaint, sympathize with their situation and
communicate the details of their bill
Which defines ethics? - ANSWER: The system of moral principles that determines
appropriate behavior and actions within a specific group
A co-worker is observed aggressively pulling on a dog with a slip leash until its front
legs are up off the ground and the dog flips over backward. What action should be
taken? - ANSWER: Report the event immediately to the nearest supervisor or DVM
Jane is a veterinary assistant. At dinner she told her friend about her favorite patient
Rex Jones that came into the clinic for vomiting, and she shared the treatment that
was performed. Jane is in violation of which ethical practice? - ANSWER:
Confidentiality
Which scenario would be considered an unethical treatment of a hospitalized
animal? - ANSWER: Not providing fresh water and food as ordered
The receptionist in the clinic has verbalized a religious belief of not being able to
view a particular species of reptile. Since the afternoon appointment is for this
species, what can be done to accommodate both the receptionist and the client? -
ANSWER: Have another employee serve the client with the reptile
According to the Arizona State Statutes for Ethical Practices, who is the only person
that can make recommendations for a pet's care? - ANSWER: Veterinarian
The veterinary assistant forgot to give medication to a hospitalized patient. It is 4
hours later than the scheduled time. What should the assistant do? - ANSWER:
Explain to the veterinary technician or the veterinarian what happed and seek their
advice
A client has a 4-H chicken that is treated as a family member with a wound that
needs antibiotic therapy. What item required on the drug label may need to be
explained to prevent the client from becoming upset because of the human-animal
bond with the bird? - ANSWER: Drug withdrawal time for meat and egg use
