Multiple Choice
1. Another name for blood bank is:
A) immunohematology.
B) immunology.
C) microbiology.
D) serology.
Ans: A
Complexity: Easy
A-head: Clinical Laboratory Services
Subject: Chapter 01
Title: Phlebotomy: Past and Present and the Healthcare Setting
Taxonomy: Recall
NAACLS Entry-Level Competency: 1.7 Use common medical terminology.
Chapter Learning Objective: 1. Demonstrate basic knowledge of terminology for healthcare
settings, including the national healthcare organizations that contributed to the evolution of
phlebotomy and the role of the phlebotomist today.
2. With which other hospital department would the laboratory coordinate therapeutic drug
monitoring?
A) Nuclear medicine
B) Pharmacy
C) Physical therapy
D) Radiology
Ans: B
Complexity: Moderate
A-head: Hospital Departments
Subject: Chapter 01
Title: Phlebotomy: Past and Present and the Healthcare Setting
Taxonomy: Application
NAACLS Entry-Level Competency: 1.2 Describe the various hospital departments and their
major functions in which the phlebotomist may interact in his/her role.
Chapter Learning Objective: 4. List the personnel levels in all clinical analysis areas of the
laboratory and the types of laboratory procedures performed in each.
3. Which of the following are electrolyte tests?
A) Bilirubin and creatinine.
B) BUN and cholesterol.
© Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION 1-1
,C) Glucose and uric acid.
D) Sodium and potassium
Ans: D
Complexity: Easy
A-head: Clinical Laboratory Personnel
Subject: Chapter 01
Title: Phlebotomy: Past and Present and the Healthcare Setting
Taxonomy: Recall NAACLS Entry-Level Competency: 1.5 List the types of laboratory
procedures performed in the various disciplines of the clinical laboratory department.
Chapter Learning Objective: 4. List the personnel levels in all clinical analysis areas of the
laboratory and the types of laboratory procedures performed in each.
4. Promoting good public (“customer”) relations is a part of the phlebotomist's role because:
A) a phlebotomist is a representative of the laboratory throughout the facility.
B) good public relations promotes a harmonious relationship with the staff.
C) patients often equate venipuncture experiences with the overall hospital care.
D) All of these are correct.
Ans: D
Complexity: Moderate
A-head: Patient Interaction
Subject: Chapter 01
Title: Phlebotomy: Past and Present and the Healthcare Setting
Taxonomy: Application
NAACLS Entry-Level Competency: 1.4 Discuss the roles of the clinical laboratory personnel
and their qualifications for these professional positions.
Chapter Learning Objective: 2. Describe the basic concepts of verbal and nonverbal
communication as they relate to professional image and proper telephone protocol in the
healthcare setting.
5. Outpatient phlebotomy, such as in a physician's office or patient care service center, will be
assigned a code for reimbursement using which national coding system?
A) AHCCCS
B) APC
C) CPT
D) HIPAA
© Jones & Bartlett Learning, LLC 1-2
,Ans: C
Complexity: Easy
A-head: Healthcare Financing
Subject: Chapter 01
Title: Phlebotomy: Past and Present and the Healthcare Setting
Taxonomy: Recall
NAACLS Entry-Level Competency: 1.2 Describe the various hospital departments and their
major functions in which the phlebotomist may interact in his/her role.
Chapter Learning Objective: 3. Compare types of healthcare institutions and the methods used by
providers for insurance coverage.
6. Which department is responsible for administering oxygen therapy?
A) Cardiodiagnostics
B) Electroencephalography
C) Physical therapy
D) Respiratory therapy
Ans: D
Complexity: Easy
A-head: Hospital Departments
Subject: Chapter 01
Title: Phlebotomy: Past and Present and the Healthcare Setting
Taxonomy: Recall
NAACLS Entry-Level Competency: 1.2 Describe the various hospital departments and their
major functions in which the phlebotomist may interact in his/her role.
Chapter Learning Objective: 4. List the personnel levels in all clinical analysis areas of the
laboratory and the types of laboratory procedures performed in each.
7. The term used to describe highly specialized medical care is:
A) managed care.
B) primary care.
C) secondary care.
D) tertiary care.
© Jones & Bartlett Learning, LLC 1-3
, Ans: D
Complexity: Easy
A-head: The Healthcare Setting
Subject: Chapter 01
Title: Phlebotomy: Past and Present and the Healthcare Setting
Taxonomy: Recall
NAACLS Entry-Level Competency: 1.2 Describe the various hospital departments and their
major functions in which the phlebotomist may interact in his/her role.
Chapter Learning Objective: 1. Demonstrate basic knowledge of terminology for healthcare
settings including the national healthcare organizations that contributed to the evolution of
phlebotomy and the role of the phlebotomist today.
8. The term “phlebotomy” is derived from Greek words that, literally translated, mean:
A) blood collection.
B) capillary puncture.
C) vein dissection.
D) vein incision.
Ans: D
Complexity: Easy
A-head: Phlebotomy: The Past
Subject: Chapter 01
Title: Phlebotomy: Past and Present and the Healthcare Setting
Taxonomy: Recall
NAACLS Entry-Level Competency: 1.7 Use common medical terminology.
Chapter Learning Objective: 1. Demonstrate basic knowledge of terminology for healthcare
settings including the national healthcare organizations that contributed to the evolution of
phlebotomy and the role of the phlebotomist today.
© Jones & Bartlett Learning, LLC 1-4
1. Another name for blood bank is:
A) immunohematology.
B) immunology.
C) microbiology.
D) serology.
Ans: A
Complexity: Easy
A-head: Clinical Laboratory Services
Subject: Chapter 01
Title: Phlebotomy: Past and Present and the Healthcare Setting
Taxonomy: Recall
NAACLS Entry-Level Competency: 1.7 Use common medical terminology.
Chapter Learning Objective: 1. Demonstrate basic knowledge of terminology for healthcare
settings, including the national healthcare organizations that contributed to the evolution of
phlebotomy and the role of the phlebotomist today.
2. With which other hospital department would the laboratory coordinate therapeutic drug
monitoring?
A) Nuclear medicine
B) Pharmacy
C) Physical therapy
D) Radiology
Ans: B
Complexity: Moderate
A-head: Hospital Departments
Subject: Chapter 01
Title: Phlebotomy: Past and Present and the Healthcare Setting
Taxonomy: Application
NAACLS Entry-Level Competency: 1.2 Describe the various hospital departments and their
major functions in which the phlebotomist may interact in his/her role.
Chapter Learning Objective: 4. List the personnel levels in all clinical analysis areas of the
laboratory and the types of laboratory procedures performed in each.
3. Which of the following are electrolyte tests?
A) Bilirubin and creatinine.
B) BUN and cholesterol.
© Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION 1-1
,C) Glucose and uric acid.
D) Sodium and potassium
Ans: D
Complexity: Easy
A-head: Clinical Laboratory Personnel
Subject: Chapter 01
Title: Phlebotomy: Past and Present and the Healthcare Setting
Taxonomy: Recall NAACLS Entry-Level Competency: 1.5 List the types of laboratory
procedures performed in the various disciplines of the clinical laboratory department.
Chapter Learning Objective: 4. List the personnel levels in all clinical analysis areas of the
laboratory and the types of laboratory procedures performed in each.
4. Promoting good public (“customer”) relations is a part of the phlebotomist's role because:
A) a phlebotomist is a representative of the laboratory throughout the facility.
B) good public relations promotes a harmonious relationship with the staff.
C) patients often equate venipuncture experiences with the overall hospital care.
D) All of these are correct.
Ans: D
Complexity: Moderate
A-head: Patient Interaction
Subject: Chapter 01
Title: Phlebotomy: Past and Present and the Healthcare Setting
Taxonomy: Application
NAACLS Entry-Level Competency: 1.4 Discuss the roles of the clinical laboratory personnel
and their qualifications for these professional positions.
Chapter Learning Objective: 2. Describe the basic concepts of verbal and nonverbal
communication as they relate to professional image and proper telephone protocol in the
healthcare setting.
5. Outpatient phlebotomy, such as in a physician's office or patient care service center, will be
assigned a code for reimbursement using which national coding system?
A) AHCCCS
B) APC
C) CPT
D) HIPAA
© Jones & Bartlett Learning, LLC 1-2
,Ans: C
Complexity: Easy
A-head: Healthcare Financing
Subject: Chapter 01
Title: Phlebotomy: Past and Present and the Healthcare Setting
Taxonomy: Recall
NAACLS Entry-Level Competency: 1.2 Describe the various hospital departments and their
major functions in which the phlebotomist may interact in his/her role.
Chapter Learning Objective: 3. Compare types of healthcare institutions and the methods used by
providers for insurance coverage.
6. Which department is responsible for administering oxygen therapy?
A) Cardiodiagnostics
B) Electroencephalography
C) Physical therapy
D) Respiratory therapy
Ans: D
Complexity: Easy
A-head: Hospital Departments
Subject: Chapter 01
Title: Phlebotomy: Past and Present and the Healthcare Setting
Taxonomy: Recall
NAACLS Entry-Level Competency: 1.2 Describe the various hospital departments and their
major functions in which the phlebotomist may interact in his/her role.
Chapter Learning Objective: 4. List the personnel levels in all clinical analysis areas of the
laboratory and the types of laboratory procedures performed in each.
7. The term used to describe highly specialized medical care is:
A) managed care.
B) primary care.
C) secondary care.
D) tertiary care.
© Jones & Bartlett Learning, LLC 1-3
, Ans: D
Complexity: Easy
A-head: The Healthcare Setting
Subject: Chapter 01
Title: Phlebotomy: Past and Present and the Healthcare Setting
Taxonomy: Recall
NAACLS Entry-Level Competency: 1.2 Describe the various hospital departments and their
major functions in which the phlebotomist may interact in his/her role.
Chapter Learning Objective: 1. Demonstrate basic knowledge of terminology for healthcare
settings including the national healthcare organizations that contributed to the evolution of
phlebotomy and the role of the phlebotomist today.
8. The term “phlebotomy” is derived from Greek words that, literally translated, mean:
A) blood collection.
B) capillary puncture.
C) vein dissection.
D) vein incision.
Ans: D
Complexity: Easy
A-head: Phlebotomy: The Past
Subject: Chapter 01
Title: Phlebotomy: Past and Present and the Healthcare Setting
Taxonomy: Recall
NAACLS Entry-Level Competency: 1.7 Use common medical terminology.
Chapter Learning Objective: 1. Demonstrate basic knowledge of terminology for healthcare
settings including the national healthcare organizations that contributed to the evolution of
phlebotomy and the role of the phlebotomist today.
© Jones & Bartlett Learning, LLC 1-4
