Cigna’s Test-Out Exam for Selling with
Integrity(100% Correct)
When verifying if a doctor is in the Cigna Healthcare network, which of the following is correct? -
ANSWER You should verify doctors and other providers using the Provider Lookup Tool, download
the daily provider spreadsheets from the resource library and/or call the CARL Unit
What key points can you discuss with your customer to help them understand their prescription drug
coverage? - ANSWER All of the above
What is a key Consultative Selling skill that is a stepping stone to building trust and establishing a
long-term customer relationship? - ANSWER Rapport
Which of the following is a Cigna Healthcare Guiding Principle that we want all our reps, agents and
partners to embrace? - ANSWER Do the right thing. Always!
Which of the following statements about submitting an enrollment application is accurate? -
ANSWER You must submit within 2 calendar days of receiving the completed enrollment form
Lucas, a licensed agent has been contracted and appointed by Cigna Healthcare Medicare. Which of
the following does he still need to do in order to complete all requirements to sell Cigna Medicare
plans? - ANSWER Both B. and C.
How can we meet the customers' needs during a sales consultation? - ANSWER All of the above
The following are some of the reasons for Cigna Healthcare Medicare customer disenrollments: -
ANSWER All of the above
Which of the following types of preparation is important as part of a sales agent's regimen? -
ANSWER Mental and material preparation
Which of the following is applicable when discussing the benefits in any of our plans? - ANSWER Use
the Summary of Benefits and cover all the benefits of the plan
Bella, a telesales agent is enrolling a customer on an inbound call and using the Enrollment script.
Which of the following can she do? - ANSWER She must not skip or add to the enrollment script. She
must use it verbatim
Integrity(100% Correct)
When verifying if a doctor is in the Cigna Healthcare network, which of the following is correct? -
ANSWER You should verify doctors and other providers using the Provider Lookup Tool, download
the daily provider spreadsheets from the resource library and/or call the CARL Unit
What key points can you discuss with your customer to help them understand their prescription drug
coverage? - ANSWER All of the above
What is a key Consultative Selling skill that is a stepping stone to building trust and establishing a
long-term customer relationship? - ANSWER Rapport
Which of the following is a Cigna Healthcare Guiding Principle that we want all our reps, agents and
partners to embrace? - ANSWER Do the right thing. Always!
Which of the following statements about submitting an enrollment application is accurate? -
ANSWER You must submit within 2 calendar days of receiving the completed enrollment form
Lucas, a licensed agent has been contracted and appointed by Cigna Healthcare Medicare. Which of
the following does he still need to do in order to complete all requirements to sell Cigna Medicare
plans? - ANSWER Both B. and C.
How can we meet the customers' needs during a sales consultation? - ANSWER All of the above
The following are some of the reasons for Cigna Healthcare Medicare customer disenrollments: -
ANSWER All of the above
Which of the following types of preparation is important as part of a sales agent's regimen? -
ANSWER Mental and material preparation
Which of the following is applicable when discussing the benefits in any of our plans? - ANSWER Use
the Summary of Benefits and cover all the benefits of the plan
Bella, a telesales agent is enrolling a customer on an inbound call and using the Enrollment script.
Which of the following can she do? - ANSWER She must not skip or add to the enrollment script. She
must use it verbatim
