2024 Selling With Integrity Exam
Questions & Answers 100% Correct!!
Which of the following is a Cigna Guiding Principle that we want all our reps, agents and partners to
embrace? - ANSWER B. Do the right thing. Always!
Which of the following statements is true about the Scope of Appointment (SOA) requirements? -
ANSWER A. All planned one-on-one appointments require the completion of an SOA before the
appointment
Bella Cruz, a telesales agent is enrolling a customer on an inbound call and using the Enrollment
script. Which of the following can she do? - ANSWER C. She must not skip or add to the enrollment
script. She must use it verbatim
Which of the following types of preparation is important as part of a sales agent's regimen? -
ANSWER D. Mental and material preparation
What is a key Consultative Selling skill that is a stepping stone to building trust and establishing a
long-term customer relationship? - ANSWER A. Rapport
When verifying if a doctor is in the Cigna network, which of the following is correct? - ANSWER A.
You should verify doctors and other providers using the Provider Lookup Tool, download the daily
provider spreadsheets from the resource library and/or call the CARL Unit
Which of the following is a true statement? - ANSWER C. In order to be eligible to receive a
commission payment from Cigna, both the agent and agency must be properly contracted, licensed,
trained and appointed before making a sale
The following are some of the reasons for Cigna Medicare customer disenrollments: - ANSWER D. All
of the above
How can we meet the customers' needs during a sales consultation? - ANSWER D. All of the above
Questions & Answers 100% Correct!!
Which of the following is a Cigna Guiding Principle that we want all our reps, agents and partners to
embrace? - ANSWER B. Do the right thing. Always!
Which of the following statements is true about the Scope of Appointment (SOA) requirements? -
ANSWER A. All planned one-on-one appointments require the completion of an SOA before the
appointment
Bella Cruz, a telesales agent is enrolling a customer on an inbound call and using the Enrollment
script. Which of the following can she do? - ANSWER C. She must not skip or add to the enrollment
script. She must use it verbatim
Which of the following types of preparation is important as part of a sales agent's regimen? -
ANSWER D. Mental and material preparation
What is a key Consultative Selling skill that is a stepping stone to building trust and establishing a
long-term customer relationship? - ANSWER A. Rapport
When verifying if a doctor is in the Cigna network, which of the following is correct? - ANSWER A.
You should verify doctors and other providers using the Provider Lookup Tool, download the daily
provider spreadsheets from the resource library and/or call the CARL Unit
Which of the following is a true statement? - ANSWER C. In order to be eligible to receive a
commission payment from Cigna, both the agent and agency must be properly contracted, licensed,
trained and appointed before making a sale
The following are some of the reasons for Cigna Medicare customer disenrollments: - ANSWER D. All
of the above
How can we meet the customers' needs during a sales consultation? - ANSWER D. All of the above
