SALESFORCE USER EXPERIENCE DESINER EXAM
2024-2025/SALESFORCE UX DESIGNER
CERTIFICATION ACTUAL EXAM 200 QUESTIONS
AND CORRECT ANSWERS|AGRADE
Terms in this set (143)
As a sales representative, I A, C, D
need the ability to take
ownership of a new lead
and document the progress
so that I can provide
consistent insight into my
pipeline.
Which acceptance criteria
are best suited for the user
story example? (Choose 3)
A. Able to update lead
status with New,
Prospecting, Dead, or
Closed
B. Access to opportunity
object
C. Assign ownership to
yourself from the lead
queue
D. Access to lead object.
,As a sales representative, I A, C, D
need the ability to take
ownership of a new lead
and document the progress
so that I can provide
consistent insight to my
pipeline.
Which acceptance criteria
are best suited for the user
story example? (Choose
three)
A. Able to update lead
status with New,
Prospecting, Dead, or
Closed
B. Access to opportunity
object
C. Assign ownership to
yourself from the lead
queue
D. Access to lead object.
,Beyond mouse clicks and E
visual positioning of
content on the screen, what
should a designer also
consider?
A. How a feature is
operable with only a
keyboard
B. How fast the page will
load
C. The proper JavaScript
event to listen for keyboard
input
D. Users who switch
between input modes
E. A and D
Cloud Kicks is adding a new C. Card Sorting
product line and asks its UX
designer to conduct
research to learn how its
customers organize
products and services.
Which research method
should be used?
A. Web analytics
B. A/B Testing
C. Card sorting
D. Eye tracking testing
, Cloud Kicks needs an org B
for development, user
acceptance testing, and
training, without
compromising the data and
applications in production.
Which Salesforce feature
should they use to
accomplish this?
A. Production org
B. Full Sandbox org
C. Scratch Org
D. Developer Sandbox org
An effective helper D
statement for a customer
interested in delivering
exceptional customer
service is:
A. LiveMessage helps you
communicate better.
B. LiveMessage is the best
customer service strategy.
C. LiveMessage eliminates
the need for a web browser.
D. LiveMessage lets agents
send messages to
customers instantly,
reducing case resolution
time.
2024-2025/SALESFORCE UX DESIGNER
CERTIFICATION ACTUAL EXAM 200 QUESTIONS
AND CORRECT ANSWERS|AGRADE
Terms in this set (143)
As a sales representative, I A, C, D
need the ability to take
ownership of a new lead
and document the progress
so that I can provide
consistent insight into my
pipeline.
Which acceptance criteria
are best suited for the user
story example? (Choose 3)
A. Able to update lead
status with New,
Prospecting, Dead, or
Closed
B. Access to opportunity
object
C. Assign ownership to
yourself from the lead
queue
D. Access to lead object.
,As a sales representative, I A, C, D
need the ability to take
ownership of a new lead
and document the progress
so that I can provide
consistent insight to my
pipeline.
Which acceptance criteria
are best suited for the user
story example? (Choose
three)
A. Able to update lead
status with New,
Prospecting, Dead, or
Closed
B. Access to opportunity
object
C. Assign ownership to
yourself from the lead
queue
D. Access to lead object.
,Beyond mouse clicks and E
visual positioning of
content on the screen, what
should a designer also
consider?
A. How a feature is
operable with only a
keyboard
B. How fast the page will
load
C. The proper JavaScript
event to listen for keyboard
input
D. Users who switch
between input modes
E. A and D
Cloud Kicks is adding a new C. Card Sorting
product line and asks its UX
designer to conduct
research to learn how its
customers organize
products and services.
Which research method
should be used?
A. Web analytics
B. A/B Testing
C. Card sorting
D. Eye tracking testing
, Cloud Kicks needs an org B
for development, user
acceptance testing, and
training, without
compromising the data and
applications in production.
Which Salesforce feature
should they use to
accomplish this?
A. Production org
B. Full Sandbox org
C. Scratch Org
D. Developer Sandbox org
An effective helper D
statement for a customer
interested in delivering
exceptional customer
service is:
A. LiveMessage helps you
communicate better.
B. LiveMessage is the best
customer service strategy.
C. LiveMessage eliminates
the need for a web browser.
D. LiveMessage lets agents
send messages to
customers instantly,
reducing case resolution
time.
