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,Student name:__________
1) Communication can most usefully be understood as a(n)
A) innate human ability.
B) art form for which a chosen few possess raw talent.
C) skill acquired gradually through practice.
D) blunt tool that will always fail to accomplish its goal.
E) task that can be accomplished only in written rather than verbal form.
2) One reason we communicate is to strengthen our bond with people close to us or, in other
words, to serve our __________ needs.
A) relational
B) identity
C) informational
D) instrumental
E) transactional
3) When Ferdinand interacts with friends and family through text messaging, he uses slang and
other informal language. While at work, he uses more professional, formal language in his
emails. In this sense, Ferdinand is using language to meet his__________ needs.
A) relational
B) identity
C) informational
D) instrumental
E) transactional
4) When Elisha asks questions during her meeting with her supervisor to get clarification on her
assignment, she is using communication to fill her__________ needs.
A) relational
B) identity
C) informational
D) instrumental
E) transactional
Version 1 1
,5) Takis, a graphic designer, consults with his supervisors and peers about the brochure he is
creating for a financial planning firm. This communication is driven by his __________
needs.
A) relational
B) identity
C) fundamental
D) instrumental
E) transactional
6) At a strategy meeting, Csaba’s boss tells everyone not to discuss the strategy with clients
until it has been approved by the chief marketing officer. This is an example of
a(n)__________ rule.
A) implicit
B) abstract
C) nonverbal
D) explicit
E) dimensional
7) Unspoken rules about communication behavior, such as knowing not to bother your boss
while she has her office door closed, are known as
A) elective affinities.
B) implicit rules.
C) public ordinances.
D) corrective behaviors.
E) explicit rules.
8) What is an example of verbal communication?
A) Nariman nods his head to indicate that he would like a piece of cake.
B) Sharona smiles to show her employee that she is pleased with how the client meeting
went.
C) Ginny writes an email to the office manager to request new chairs.
D) Cian looks his interviewer in the eye to project confidence and reliability.
E) Francisca wears a suit to a formal business dinner to appear professional.
Version 1 2
,9) The building blocks of language are
A) ideas.
B) facial expressions.
C) words.
D) sounds.
E) gestures.
10) At the end of a department meeting, Stina’s boss smiles and gives her a thumbs-up to express
his approval of how she handled her part of the presentation. This is an example
of__________ communication.
A) nonverbal
B) mediated
C) explicit
D) verbal
E) prohibited
11) The dimension of communication that consists of the literal information being expressed is
called the __________ dimension.
A) relational
B) content
C) meta
D) symbolic
E) cognitive
12) Muriel tells her boss that she thinks the deadline for her assignment is unrealistically
aggressive. The content dimension of Muriel’s message is that
A) her boss did a poor job at estimating the time needed for the assignment.
B) she is an inefficient worker.
C) the client has unreasonable demands.
D) the deadline for her assignment is unrealistically aggressive.
E) she wants to be transferred to a different project.
Version 1 3
,13) In many conversations, messages send signals about the nature of the relationship between
the people who are talking. These signals comprise the __________ dimension of the
conversation.
A) relational
B) contextual
C) content
D) symbolic
E) transactional
14) Armond jokes with his employee, Toshi, that he noticed he submitted his timesheet late for
the third time in a row. Toshi infers that Armond is getting irritated with his lateness. Toshi is
interpreting Armond’s message through the__________ dimension.
A) instrumental
B) relational
C) content
D) contextual
E) identity
15) Communication about communication is called
A) contextual communication.
B) metacommunication.
C) interpersonal communication.
D) subtextual communication.
E) complex communication.
16) Which statement would be considered metacommunication?
A) "Please arrive at 9 a.m."
B) "I appreciate your effort."
C) "Free coffee is available in the lounge."
D) "We encourage employees to socialize after hours."
E) "I’m going to let you in on a secret."
Version 1 4
,17) Language is considered arbitrary because
A) people from different regions have different accents and expressions.
B) not everyone speaks the same language.
C) words mean only what their users decide they mean.
D) every word has exactly one correct pronunciation and meaning.
E) babies learn to speak at different times during their development.
18) Which statement about the communication process in a two-person conversation is true?
A) The person who initiates the conversation is the sender, whereas the other person is
the receiver.
B) The person who initiates the conversation is the receiver, whereas the other person is
the sender.
C) Neither person in the conversation is a sender; both are receivers.
D) Neither person in the conversation is a receiver; both are senders.
E) Both people in the conversation are simultaneously senders and receivers.
19) What is the best definition of a message?
A) the abstract idea behind any written or spoken language
B) the observable effects of any action
C) verbal and/or nonverbal behaviors to which people give meaning
D) language that has been written, printed, or otherwise recorded
E) psychological impulses that compel us to action
20) If an English speaker asks a question to a person who does not understand English, why will
communication of the message fail?
A) There was a receiver, but no sender.
B) The encoded message had no channel.
C) The receiver encoded the message.
D) There was a sender, but no receiver.
E) The receiver could not decode the message.
Version 1 5
,21) Rashi wants to follow up with the hiring manager after a job interview. First, she must decide
whether to email, call, or send a handwritten letter. Rashi is selecting a__________ for her
message.
A) receiver
B) channel
C) context
D) feedback
E) subtext
22) The environment in which communication takes place, including cultural and psychological
factors, is defined as the
A) noise.
B) context.
C) subtext.
D) channel.
E) signifier.
23) Sook asks his boss, Rani, for a raise. Rani acknowledges that Sook deserves a raise but
declines because the company has just undergone budget cuts. Rani's response to Sook’s
request was affected by the__________ of the message.
A) context
B) feedback
C) noise
D) channel
E) dynamics
24) Alexander is attending an important company meeting, but he has a severe headache that
makes it difficult for him to concentrate. Alexander is experiencing__________ noise.
A) psychological
B) physical
C) physiological
D) metaphysical
E) psychosocial
Version 1 6
,25) Cecelia is meeting with her boss over Zoom, but she struggles to focus because her dog
keeps barking in another room. Cecelia is experiencing__________ noise.
A) physical
B) physiological
C) psychological
D) metaphysical
E) psychosocial
26) A person's response to a message, whether it includes a verbal reply or a nonverbal reaction,
is called
A) content.
B) context.
C) noise.
D) feedback.
E) encoding.
27) What is an example of a formal professional network?
A) a company soccer team
B) a yoga class
C) a trade association
D) a list of industry competitors
E) a college fraternity or sorority
28) The phrase "it's not what you know, but who you know" underscores the importance
of__________ for achieving professional success.
A) marketing
B) networking
C) listening
D) integrity
E) education
Version 1 7
,29) What is a characteristic of formal professional networks?
A) lack of accountability
B) fluctuating responsibilities
C) informal communication
D) clear lines of authority
E) membership fees
30) Akua, a statistics specialist for a large hospital, is composing an email to her supervisor. She
needs to explain why the data assessment she has been working on will not be ready until
next week and to apologize for the delay. Her message is an example of__________
communication in the workplace.
A) downward
B) upward
C) lateral
D) informal
E) inward
31) The recent increase in remote working makes it more difficult to professionally network
through_______ communication, in which employees share social and professional
information that may not be appropriate to discuss in formal meetings.
A) upward
B) downward
C) informal
D) formal
E) horizontal
32) What type of writing would most likely be considered formal communication?
A) a cover letter for a job application
B) an invitation to an after-work social event
C) a caption on a company's Instagram account
D) a text message to a coworker
E) a reminder note to yourself
Version 1 8
, 33) Who would you be most likely to communicate with in an informal manner?
A) the department director
B) a recently hired coworker
C) a new customer visiting your office
D) the coworker you’ve worked with for several years
E) an account representative from a prospective client
34) What is the primary difference between formal and informal professional networks?
A) Formal networks are maintained via face-to-face conversations, whereas informal
networks are maintained over email.
B) Formal networks are based on strict reporting structures, whereas informal networks
consist of voluntary professional connections.
C) Formal professional networks are made up of managers and more senior employees,
whereas informal networks are reserved for lower-level employees.
D) Formal professional networks require membership fees, whereas informal networks
are free.
E) Formal networks are encouraged by employers, whereas informal networks are
discouraged.
35) The best way to cultivate credibility as a speaker is by
A) emphasizing your expertise and authority.
B) asking for feedback from your audience.
C) adopting a warm, personal style.
D) understanding and adapting to your audience.
E) using appropriate gestures while speaking.
36) Scholars have coined the phrase "post-trust era" to characterize the contemporary business
environment because
A) public attitudes regarding big business have become deeply skeptical.
B) the government has intervened to break up corporate monopolies.
C) political leaders have fostered distrust of journalists and the press.
D) the theory of postmodernism has weakened belief in objective truths.
E) public trust of corporations is at an all-time high.
Version 1 9
We have all what you need with best price,
Only find what you need and make payment and get your order, Or email us with full name
with your request.
Our email:
Our websites:
Nursing-pub.com
testbanks-store.com
,Student name:__________
1) Communication can most usefully be understood as a(n)
A) innate human ability.
B) art form for which a chosen few possess raw talent.
C) skill acquired gradually through practice.
D) blunt tool that will always fail to accomplish its goal.
E) task that can be accomplished only in written rather than verbal form.
2) One reason we communicate is to strengthen our bond with people close to us or, in other
words, to serve our __________ needs.
A) relational
B) identity
C) informational
D) instrumental
E) transactional
3) When Ferdinand interacts with friends and family through text messaging, he uses slang and
other informal language. While at work, he uses more professional, formal language in his
emails. In this sense, Ferdinand is using language to meet his__________ needs.
A) relational
B) identity
C) informational
D) instrumental
E) transactional
4) When Elisha asks questions during her meeting with her supervisor to get clarification on her
assignment, she is using communication to fill her__________ needs.
A) relational
B) identity
C) informational
D) instrumental
E) transactional
Version 1 1
,5) Takis, a graphic designer, consults with his supervisors and peers about the brochure he is
creating for a financial planning firm. This communication is driven by his __________
needs.
A) relational
B) identity
C) fundamental
D) instrumental
E) transactional
6) At a strategy meeting, Csaba’s boss tells everyone not to discuss the strategy with clients
until it has been approved by the chief marketing officer. This is an example of
a(n)__________ rule.
A) implicit
B) abstract
C) nonverbal
D) explicit
E) dimensional
7) Unspoken rules about communication behavior, such as knowing not to bother your boss
while she has her office door closed, are known as
A) elective affinities.
B) implicit rules.
C) public ordinances.
D) corrective behaviors.
E) explicit rules.
8) What is an example of verbal communication?
A) Nariman nods his head to indicate that he would like a piece of cake.
B) Sharona smiles to show her employee that she is pleased with how the client meeting
went.
C) Ginny writes an email to the office manager to request new chairs.
D) Cian looks his interviewer in the eye to project confidence and reliability.
E) Francisca wears a suit to a formal business dinner to appear professional.
Version 1 2
,9) The building blocks of language are
A) ideas.
B) facial expressions.
C) words.
D) sounds.
E) gestures.
10) At the end of a department meeting, Stina’s boss smiles and gives her a thumbs-up to express
his approval of how she handled her part of the presentation. This is an example
of__________ communication.
A) nonverbal
B) mediated
C) explicit
D) verbal
E) prohibited
11) The dimension of communication that consists of the literal information being expressed is
called the __________ dimension.
A) relational
B) content
C) meta
D) symbolic
E) cognitive
12) Muriel tells her boss that she thinks the deadline for her assignment is unrealistically
aggressive. The content dimension of Muriel’s message is that
A) her boss did a poor job at estimating the time needed for the assignment.
B) she is an inefficient worker.
C) the client has unreasonable demands.
D) the deadline for her assignment is unrealistically aggressive.
E) she wants to be transferred to a different project.
Version 1 3
,13) In many conversations, messages send signals about the nature of the relationship between
the people who are talking. These signals comprise the __________ dimension of the
conversation.
A) relational
B) contextual
C) content
D) symbolic
E) transactional
14) Armond jokes with his employee, Toshi, that he noticed he submitted his timesheet late for
the third time in a row. Toshi infers that Armond is getting irritated with his lateness. Toshi is
interpreting Armond’s message through the__________ dimension.
A) instrumental
B) relational
C) content
D) contextual
E) identity
15) Communication about communication is called
A) contextual communication.
B) metacommunication.
C) interpersonal communication.
D) subtextual communication.
E) complex communication.
16) Which statement would be considered metacommunication?
A) "Please arrive at 9 a.m."
B) "I appreciate your effort."
C) "Free coffee is available in the lounge."
D) "We encourage employees to socialize after hours."
E) "I’m going to let you in on a secret."
Version 1 4
,17) Language is considered arbitrary because
A) people from different regions have different accents and expressions.
B) not everyone speaks the same language.
C) words mean only what their users decide they mean.
D) every word has exactly one correct pronunciation and meaning.
E) babies learn to speak at different times during their development.
18) Which statement about the communication process in a two-person conversation is true?
A) The person who initiates the conversation is the sender, whereas the other person is
the receiver.
B) The person who initiates the conversation is the receiver, whereas the other person is
the sender.
C) Neither person in the conversation is a sender; both are receivers.
D) Neither person in the conversation is a receiver; both are senders.
E) Both people in the conversation are simultaneously senders and receivers.
19) What is the best definition of a message?
A) the abstract idea behind any written or spoken language
B) the observable effects of any action
C) verbal and/or nonverbal behaviors to which people give meaning
D) language that has been written, printed, or otherwise recorded
E) psychological impulses that compel us to action
20) If an English speaker asks a question to a person who does not understand English, why will
communication of the message fail?
A) There was a receiver, but no sender.
B) The encoded message had no channel.
C) The receiver encoded the message.
D) There was a sender, but no receiver.
E) The receiver could not decode the message.
Version 1 5
,21) Rashi wants to follow up with the hiring manager after a job interview. First, she must decide
whether to email, call, or send a handwritten letter. Rashi is selecting a__________ for her
message.
A) receiver
B) channel
C) context
D) feedback
E) subtext
22) The environment in which communication takes place, including cultural and psychological
factors, is defined as the
A) noise.
B) context.
C) subtext.
D) channel.
E) signifier.
23) Sook asks his boss, Rani, for a raise. Rani acknowledges that Sook deserves a raise but
declines because the company has just undergone budget cuts. Rani's response to Sook’s
request was affected by the__________ of the message.
A) context
B) feedback
C) noise
D) channel
E) dynamics
24) Alexander is attending an important company meeting, but he has a severe headache that
makes it difficult for him to concentrate. Alexander is experiencing__________ noise.
A) psychological
B) physical
C) physiological
D) metaphysical
E) psychosocial
Version 1 6
,25) Cecelia is meeting with her boss over Zoom, but she struggles to focus because her dog
keeps barking in another room. Cecelia is experiencing__________ noise.
A) physical
B) physiological
C) psychological
D) metaphysical
E) psychosocial
26) A person's response to a message, whether it includes a verbal reply or a nonverbal reaction,
is called
A) content.
B) context.
C) noise.
D) feedback.
E) encoding.
27) What is an example of a formal professional network?
A) a company soccer team
B) a yoga class
C) a trade association
D) a list of industry competitors
E) a college fraternity or sorority
28) The phrase "it's not what you know, but who you know" underscores the importance
of__________ for achieving professional success.
A) marketing
B) networking
C) listening
D) integrity
E) education
Version 1 7
,29) What is a characteristic of formal professional networks?
A) lack of accountability
B) fluctuating responsibilities
C) informal communication
D) clear lines of authority
E) membership fees
30) Akua, a statistics specialist for a large hospital, is composing an email to her supervisor. She
needs to explain why the data assessment she has been working on will not be ready until
next week and to apologize for the delay. Her message is an example of__________
communication in the workplace.
A) downward
B) upward
C) lateral
D) informal
E) inward
31) The recent increase in remote working makes it more difficult to professionally network
through_______ communication, in which employees share social and professional
information that may not be appropriate to discuss in formal meetings.
A) upward
B) downward
C) informal
D) formal
E) horizontal
32) What type of writing would most likely be considered formal communication?
A) a cover letter for a job application
B) an invitation to an after-work social event
C) a caption on a company's Instagram account
D) a text message to a coworker
E) a reminder note to yourself
Version 1 8
, 33) Who would you be most likely to communicate with in an informal manner?
A) the department director
B) a recently hired coworker
C) a new customer visiting your office
D) the coworker you’ve worked with for several years
E) an account representative from a prospective client
34) What is the primary difference between formal and informal professional networks?
A) Formal networks are maintained via face-to-face conversations, whereas informal
networks are maintained over email.
B) Formal networks are based on strict reporting structures, whereas informal networks
consist of voluntary professional connections.
C) Formal professional networks are made up of managers and more senior employees,
whereas informal networks are reserved for lower-level employees.
D) Formal professional networks require membership fees, whereas informal networks
are free.
E) Formal networks are encouraged by employers, whereas informal networks are
discouraged.
35) The best way to cultivate credibility as a speaker is by
A) emphasizing your expertise and authority.
B) asking for feedback from your audience.
C) adopting a warm, personal style.
D) understanding and adapting to your audience.
E) using appropriate gestures while speaking.
36) Scholars have coined the phrase "post-trust era" to characterize the contemporary business
environment because
A) public attitudes regarding big business have become deeply skeptical.
B) the government has intervened to break up corporate monopolies.
C) political leaders have fostered distrust of journalists and the press.
D) the theory of postmodernism has weakened belief in objective truths.
E) public trust of corporations is at an all-time high.
Version 1 9
