Complete Test Bank Kinn’s The Medical Assistant 14th
Edition Niedzwiecki Questions & Answers
A comment that large individuals are lazy is an example
of a(n) - ANSWER stereotype
Tiffany is constantly aware of whether there is
__________ between her verbal message and her body
language - ANSWER congruence
What are some of the factors that contribute to a
patient's first impression of a healthcare facility? -
ANSWER Some factors that contribute to a patient's first
impression of a health care facility would include
therapeutic communication skills and your compassion.
Define patient-centered care. - ANSWER is an approach
to planing, delivery, and evaluation of healthcare
providers, patients, and families.
How can the medical assistant contribute to positive
patient-centered care in a healthcare facility? - ANSWER
By navigating patients with education and care
What are the two types of verbal communication?
Explain each and describe what methods can be used to
,deliver a verbal message. - ANSWER There is oral
communication when we express our thoughts with
words, like through voicemail and telephone calls.
There is written communication which is such things as
faxes and letters.
Describe two areas of concern when sending an e-mail or
text message. - ANSWER Patient confidentiality (sent to
an approved email address an and there is no way to
know whether they received the message. No
abbreviations should be used.
Describe the significance of congruence between a verbal
and non verbal message. How can you make sure the
message you send to a patient or co-worker is
congruent? - ANSWER Since 90% of communication is
nonverbal, your body language should have congruence
with your verbal communication. It will effect the
patient's therapeutic process if both verbal and non
verbal do not seem similar.
Area Observed Observation
Breathing Patterns Rapid respiration, sighing, shallow
thoracic breathing - ANSWER Indication
anxiety, bored or in pain
, Area Observed Observation
Eye Patterns No eye contact, side to side
movement, looking down at hands - ANSWER Indication
anxiety, distrust, embarrassed
Area Observed Observation
Hands Tapping fingers, cracking knuckles,
continuous movement, sweaty
palms - ANSWER Indication
fear, anxiety, worry
Area Observed Observation
Arm placement Folded across chest, wrapped
around abdomen - ANSWER Indication
Anxiety, worry, fear, pain
Area Observed Observation
Leg placement Tension, crossed and/or tucked
under, tapping foot, continuous
movement - ANSWER Indication
anger, frustrated
Summarize five positive nonverbal behaviors that the
medical assistant can use to enhance the patient's
Edition Niedzwiecki Questions & Answers
A comment that large individuals are lazy is an example
of a(n) - ANSWER stereotype
Tiffany is constantly aware of whether there is
__________ between her verbal message and her body
language - ANSWER congruence
What are some of the factors that contribute to a
patient's first impression of a healthcare facility? -
ANSWER Some factors that contribute to a patient's first
impression of a health care facility would include
therapeutic communication skills and your compassion.
Define patient-centered care. - ANSWER is an approach
to planing, delivery, and evaluation of healthcare
providers, patients, and families.
How can the medical assistant contribute to positive
patient-centered care in a healthcare facility? - ANSWER
By navigating patients with education and care
What are the two types of verbal communication?
Explain each and describe what methods can be used to
,deliver a verbal message. - ANSWER There is oral
communication when we express our thoughts with
words, like through voicemail and telephone calls.
There is written communication which is such things as
faxes and letters.
Describe two areas of concern when sending an e-mail or
text message. - ANSWER Patient confidentiality (sent to
an approved email address an and there is no way to
know whether they received the message. No
abbreviations should be used.
Describe the significance of congruence between a verbal
and non verbal message. How can you make sure the
message you send to a patient or co-worker is
congruent? - ANSWER Since 90% of communication is
nonverbal, your body language should have congruence
with your verbal communication. It will effect the
patient's therapeutic process if both verbal and non
verbal do not seem similar.
Area Observed Observation
Breathing Patterns Rapid respiration, sighing, shallow
thoracic breathing - ANSWER Indication
anxiety, bored or in pain
, Area Observed Observation
Eye Patterns No eye contact, side to side
movement, looking down at hands - ANSWER Indication
anxiety, distrust, embarrassed
Area Observed Observation
Hands Tapping fingers, cracking knuckles,
continuous movement, sweaty
palms - ANSWER Indication
fear, anxiety, worry
Area Observed Observation
Arm placement Folded across chest, wrapped
around abdomen - ANSWER Indication
Anxiety, worry, fear, pain
Area Observed Observation
Leg placement Tension, crossed and/or tucked
under, tapping foot, continuous
movement - ANSWER Indication
anger, frustrated
Summarize five positive nonverbal behaviors that the
medical assistant can use to enhance the patient's
