BACHELOR OF COMPUTER APPLICATIONS (BCA_NEW)
Course Code: BEGLA-136
Course Title: ENGLISH AT THE WORKPLACE
Assignment Number: BCA (I)/136/Assignment/2024-25
Last Dates for Submission: 31stOctober, 2024 (For July Session)
: 30thApril, 2025 (For January Session)
Maximum Marks: 100
Weightage : %
Please NOTE THAT these solutions/answers of BEGLA-136 (July 2024 and January 2025
session) are just the general answers to show the format of the answers of this assignment. So
solve or check this assignment by yourself for submitting, It will help you to understand the
subject more better and it will also help you in your exams. You can take the references from
this PDF AS THIS SOLUTION SET IS JUST LIKE “TEMPLATE” for the BEGLA-136
assignment’s solution.
This will take the 15-20 or more Double side ruled page. This assignment is made with the help
of resources available on the internet as well as the textbook of BEGLA-136 (IGNOU book).
NOTE:
THIS ASSIGNMENT IS AVAILABLE FOR STUDENTS FREE, IF ANYONE RE-UPLOAD THIS
ASSIGNMENT, GIVE PROPER CREDITS TO “VIDEO OF EDUCATION VOE” YOUTUBE CHANNEL.
GENERAL INSTRUCTION:
QUESTIONS ARE WRITTEN AS EXAMPLE QUESTION? (IN BLACK BALL PEN)
ANSWERS ARE WRITTEN AS EXAMPLE ANSWER. ( IN BLUE BALL PEN)
DO NOT COPY THE EXACT ANSWER FROM THIS SOLVED ASSIGNMENNT.
THERE IS THE TIMESTAMP FOR EACH ANSWER IN THE DESCRIPTION AND COMMENT
BOX FOR SAVING YOUR PRECIOUS TIME.
THIS SOLVED ASSIGNMENT IS SOLELY PROVIDED TO HELP THE IGNOU BCA
STUDENTS.
, THIS PDF LINK IS GIVEN IN THE DESCRIPTION BOX FOR DOWNLOAD. IF YOU WANT A
PDF FILE WITHOUT ANY WATERMARK AND WITH GRAPHS YOU CAN BUY IT AND HELP
US TO CREATE MORE ASSIGNMENTS IN LESS TIME BY SUPPORTING US OR YOU CAN
USE THE ANSWERS FROM THIS VIDEO TO SOLVE YOUR ASSIGNMENT, DON’T FORGET
TO SHARE THIS VIDEO IN YOUR BCA GROUPS AND HELP YOUR FRIENDS.
FOR MAKING THIS PDF WE TAKE THE QUESTIONS FROM INTERNET AND PREVIOUS
SOLVED ASSIGNMENT FROM THE INTERNET AND WE DID NOT SAY THAT THE
ANSWERS OF THESE QUESTIONS ARE 100% CORRECT WE FIND THE ANSWERS FROM
INTERNET SOURCES, SO PLEASE READ THE ANSWERS CAREFULLY BEFORE YOU USE.
IF YOU DID NOT UNDERSTAND THE ANSWER, THE PHOTO IS BLURED/NOT CLEAR
OR YOU FIND ANYTHING IS WRONG OR YOU WANT TO BUY THIS ASSIGNMENT PDF
THEN DM ME ON INSTAGRAM (ID: @the_vor_) OR LINK IN CHANNEL INFO.
OUR PREVIOUS VIDEO IS AVAILABLE FREE ON YOUTUBE, LINK IS BCS-012: BASIC
MATHEMATICS- SOLVED ASSIGNMENT- BCA_NEW PLAYLIST OF1ST SEM BCA_NEW
SOLVED ASSIGNMENTS IS 1ST SEM SOLVED ASSIGNMENT AND THE 2ND SEM BCA
SOLVED ASSIGNMENT PLAYLIST IS 2ND SEM BCA SOLVED ASSIGNMENT
1ST SEMESTER SOLVED ASSIGNMENT PLAYLIST IS PLAYLIST
2ND SEMESTER SOLVED ASSIGNMENT PLAYLIST IS PLAYLIST
OUR CHANNEL LINK IS VIDEO OF EDUCATION VOE
PLEASE SUBSCRIBE OUR CHANNEL FOR MORE INFORMATIVE VIDEOS, NEXT VIDEO
WILL BE UPLOAD WHEN WE HAVE 92 SUBSCRIBERS ON THE CHANNEL.
NEXT VIDEO IS SOLVED ASSIGNMENT FOR JUNE 2024 SESSION, SO STAY TUNE WITH
US.
The sources of this PDF are Wikipedia pages, BEGLA-136 textbook and some
other online sources.
If something is wrong or mistype just tell us so we can correct that mistake.
IF YOU WANT TO BUY BEGLA-136 WATERMARK FREE AND UNIQUE
SOLVED ASSIGNMENT (PDF format), DM ME ON INSTAGRAM.
Enjoy your learning.
, SECTION A 5x4=20
1. Write short notes on the following:
a) Types of customers at the workplace
ANS: Customers at the workplace can be broadly categorized into the following types:
1. External Customers: These are individuals or entities outside the organization who
purchase or use the organization's products or services. They include retail customers,
corporate clients, suppliers, and vendors.
2. Internal Customers: These are employees or departments within the same organization
who depend on one another to fulfill their roles. For example, the IT department serves
internal customers like the HR or Finance departments by providing necessary
technological support.
3. Loyal Customers: These are repeat customers who consistently return to the business
because of positive experiences, quality products, or excellent service.
4. New Customers: Individuals or entities who are interacting with the organization for the
first time. They require more attention and information to build trust and familiarity with
the products or services.
5. Dissatisfied Customers: Customers who have had a negative experience or are unhappy
with a product or service. They require special handling to resolve their issues and restore
trust.
6. Impulse Customers: These customers make spontaneous purchasing decisions without
much prior planning. They are often influenced by promotions, discounts, or marketing
efforts.
b) Characteristics of Work Ethics
ANS: Work ethics are the principles that guide professional conduct and behavior at the
workplace. Key characteristics include:
1. Integrity: Being honest, fair, and transparent in all professional dealings. It involves
maintaining strong moral principles and not compromising on ethics for personal gain.
2. Accountability: Taking responsibility for one’s actions, decisions, and mistakes, and
being answerable to supervisors, peers, and customers.
3. Diligence: Showing persistence, hard work, and dedication in completing tasks
efficiently and effectively.
4. Punctuality: Adhering to time commitments, meeting deadlines, and respecting others'
time.
5. Professionalism: Maintaining a high standard of conduct, including appropriate
behavior, communication, and dress code.
6. Respectfulness: Valuing diverse perspectives, treating colleagues and clients with
courtesy, and maintaining a positive workplace environment.
Course Code: BEGLA-136
Course Title: ENGLISH AT THE WORKPLACE
Assignment Number: BCA (I)/136/Assignment/2024-25
Last Dates for Submission: 31stOctober, 2024 (For July Session)
: 30thApril, 2025 (For January Session)
Maximum Marks: 100
Weightage : %
Please NOTE THAT these solutions/answers of BEGLA-136 (July 2024 and January 2025
session) are just the general answers to show the format of the answers of this assignment. So
solve or check this assignment by yourself for submitting, It will help you to understand the
subject more better and it will also help you in your exams. You can take the references from
this PDF AS THIS SOLUTION SET IS JUST LIKE “TEMPLATE” for the BEGLA-136
assignment’s solution.
This will take the 15-20 or more Double side ruled page. This assignment is made with the help
of resources available on the internet as well as the textbook of BEGLA-136 (IGNOU book).
NOTE:
THIS ASSIGNMENT IS AVAILABLE FOR STUDENTS FREE, IF ANYONE RE-UPLOAD THIS
ASSIGNMENT, GIVE PROPER CREDITS TO “VIDEO OF EDUCATION VOE” YOUTUBE CHANNEL.
GENERAL INSTRUCTION:
QUESTIONS ARE WRITTEN AS EXAMPLE QUESTION? (IN BLACK BALL PEN)
ANSWERS ARE WRITTEN AS EXAMPLE ANSWER. ( IN BLUE BALL PEN)
DO NOT COPY THE EXACT ANSWER FROM THIS SOLVED ASSIGNMENNT.
THERE IS THE TIMESTAMP FOR EACH ANSWER IN THE DESCRIPTION AND COMMENT
BOX FOR SAVING YOUR PRECIOUS TIME.
THIS SOLVED ASSIGNMENT IS SOLELY PROVIDED TO HELP THE IGNOU BCA
STUDENTS.
, THIS PDF LINK IS GIVEN IN THE DESCRIPTION BOX FOR DOWNLOAD. IF YOU WANT A
PDF FILE WITHOUT ANY WATERMARK AND WITH GRAPHS YOU CAN BUY IT AND HELP
US TO CREATE MORE ASSIGNMENTS IN LESS TIME BY SUPPORTING US OR YOU CAN
USE THE ANSWERS FROM THIS VIDEO TO SOLVE YOUR ASSIGNMENT, DON’T FORGET
TO SHARE THIS VIDEO IN YOUR BCA GROUPS AND HELP YOUR FRIENDS.
FOR MAKING THIS PDF WE TAKE THE QUESTIONS FROM INTERNET AND PREVIOUS
SOLVED ASSIGNMENT FROM THE INTERNET AND WE DID NOT SAY THAT THE
ANSWERS OF THESE QUESTIONS ARE 100% CORRECT WE FIND THE ANSWERS FROM
INTERNET SOURCES, SO PLEASE READ THE ANSWERS CAREFULLY BEFORE YOU USE.
IF YOU DID NOT UNDERSTAND THE ANSWER, THE PHOTO IS BLURED/NOT CLEAR
OR YOU FIND ANYTHING IS WRONG OR YOU WANT TO BUY THIS ASSIGNMENT PDF
THEN DM ME ON INSTAGRAM (ID: @the_vor_) OR LINK IN CHANNEL INFO.
OUR PREVIOUS VIDEO IS AVAILABLE FREE ON YOUTUBE, LINK IS BCS-012: BASIC
MATHEMATICS- SOLVED ASSIGNMENT- BCA_NEW PLAYLIST OF1ST SEM BCA_NEW
SOLVED ASSIGNMENTS IS 1ST SEM SOLVED ASSIGNMENT AND THE 2ND SEM BCA
SOLVED ASSIGNMENT PLAYLIST IS 2ND SEM BCA SOLVED ASSIGNMENT
1ST SEMESTER SOLVED ASSIGNMENT PLAYLIST IS PLAYLIST
2ND SEMESTER SOLVED ASSIGNMENT PLAYLIST IS PLAYLIST
OUR CHANNEL LINK IS VIDEO OF EDUCATION VOE
PLEASE SUBSCRIBE OUR CHANNEL FOR MORE INFORMATIVE VIDEOS, NEXT VIDEO
WILL BE UPLOAD WHEN WE HAVE 92 SUBSCRIBERS ON THE CHANNEL.
NEXT VIDEO IS SOLVED ASSIGNMENT FOR JUNE 2024 SESSION, SO STAY TUNE WITH
US.
The sources of this PDF are Wikipedia pages, BEGLA-136 textbook and some
other online sources.
If something is wrong or mistype just tell us so we can correct that mistake.
IF YOU WANT TO BUY BEGLA-136 WATERMARK FREE AND UNIQUE
SOLVED ASSIGNMENT (PDF format), DM ME ON INSTAGRAM.
Enjoy your learning.
, SECTION A 5x4=20
1. Write short notes on the following:
a) Types of customers at the workplace
ANS: Customers at the workplace can be broadly categorized into the following types:
1. External Customers: These are individuals or entities outside the organization who
purchase or use the organization's products or services. They include retail customers,
corporate clients, suppliers, and vendors.
2. Internal Customers: These are employees or departments within the same organization
who depend on one another to fulfill their roles. For example, the IT department serves
internal customers like the HR or Finance departments by providing necessary
technological support.
3. Loyal Customers: These are repeat customers who consistently return to the business
because of positive experiences, quality products, or excellent service.
4. New Customers: Individuals or entities who are interacting with the organization for the
first time. They require more attention and information to build trust and familiarity with
the products or services.
5. Dissatisfied Customers: Customers who have had a negative experience or are unhappy
with a product or service. They require special handling to resolve their issues and restore
trust.
6. Impulse Customers: These customers make spontaneous purchasing decisions without
much prior planning. They are often influenced by promotions, discounts, or marketing
efforts.
b) Characteristics of Work Ethics
ANS: Work ethics are the principles that guide professional conduct and behavior at the
workplace. Key characteristics include:
1. Integrity: Being honest, fair, and transparent in all professional dealings. It involves
maintaining strong moral principles and not compromising on ethics for personal gain.
2. Accountability: Taking responsibility for one’s actions, decisions, and mistakes, and
being answerable to supervisors, peers, and customers.
3. Diligence: Showing persistence, hard work, and dedication in completing tasks
efficiently and effectively.
4. Punctuality: Adhering to time commitments, meeting deadlines, and respecting others'
time.
5. Professionalism: Maintaining a high standard of conduct, including appropriate
behavior, communication, and dress code.
6. Respectfulness: Valuing diverse perspectives, treating colleagues and clients with
courtesy, and maintaining a positive workplace environment.
