UHC Ethics and compliance
Gene got Medicare before he turned 65 and enrolled into a Medicare Advantage plan.
He calls in February the month before his 65th birthday and is unhappy with his current
plan. On the date of the call, what can Gene do about his coverage? - answersOn the
day he called, he can enroll in a different Medicare Advantage plan with an effective
date of March 1.
An agent is explaining Medicare Advantage plan options to a consumer. During the
conversation, the agent explains that Medicare gives each plan a Star Rating. Which
statement is true? - answersThe agent said that Medicare uses a 5-star rating system to
illustrate the plan's performance and quality.
Which of the following describes Permission to Contact guidelines? - answersit allows
the agent to discuss the products identified during the marketing appointment
Which statement about discussing benefits with the consumer before an enrollment is
true? - answers
When completing an enrollment application in LEAN, why is an agent prohibited from
entering his or her own email address in a field available for the consumer's email
address? - answersThe consumer/member would not receive plan related
correspondence intended for him/her.
What is the purpose of the Statement of Understanding? - answersIt ensures that when
consumers complete the Medicare Advantage and/or Part D Enrollment Application,
they are acknowledging their understanding that they are actually enrolling, in which
plan they are enrolling, and standard disclosures.
What is Scope of Appointment? - answersThe agreement obtained from the consumer
that identifies the scope of products that can be discussed at a personal/individual
marketing appointment (in-person or telephonic)
To complete an Enrollment Application on behalf of a consumer, what authority must
the individual have? - answersThe individual must be legally authorized in the state in
which the consumer resides to act on behalf of the consumer (e.g., Power of Attorney).
Gene got Medicare before he turned 65 and enrolled into a Medicare Advantage plan.
He calls in February the month before his 65th birthday and is unhappy with his current
plan. On the date of the call, what can Gene do about his coverage? - answersOn the
day he called, he can enroll in a different Medicare Advantage plan with an effective
date of March 1.
An agent is explaining Medicare Advantage plan options to a consumer. During the
conversation, the agent explains that Medicare gives each plan a Star Rating. Which
statement is true? - answersThe agent said that Medicare uses a 5-star rating system to
illustrate the plan's performance and quality.
Which of the following describes Permission to Contact guidelines? - answersit allows
the agent to discuss the products identified during the marketing appointment
Which statement about discussing benefits with the consumer before an enrollment is
true? - answers
When completing an enrollment application in LEAN, why is an agent prohibited from
entering his or her own email address in a field available for the consumer's email
address? - answersThe consumer/member would not receive plan related
correspondence intended for him/her.
What is the purpose of the Statement of Understanding? - answersIt ensures that when
consumers complete the Medicare Advantage and/or Part D Enrollment Application,
they are acknowledging their understanding that they are actually enrolling, in which
plan they are enrolling, and standard disclosures.
What is Scope of Appointment? - answersThe agreement obtained from the consumer
that identifies the scope of products that can be discussed at a personal/individual
marketing appointment (in-person or telephonic)
To complete an Enrollment Application on behalf of a consumer, what authority must
the individual have? - answersThe individual must be legally authorized in the state in
which the consumer resides to act on behalf of the consumer (e.g., Power of Attorney).
