AMCA PCT COMMUNICATION + CHARTING EXAM
QUESTIONS AND ANSWERS WITH COMPLETE
SOLUTIONS GRADED A++
Good listeners apply the following skills:
Face the person, Have good eye contact, Lean toward the person, Respod to the person
Paraphrasing
restate the person's message in your own words. An excellent way to show you are listening.
Clarifying
lets you make sure that you understand the message
Silence
sometimes nothing needs to be said. Silence is a powerful message.
Kinesics
the study of nonverbal communication
Kinesics slip
where verbal and nonverbal messages do not match
Intimate Space
QUESTIONS AND ANSWERS WITH COMPLETE
SOLUTIONS GRADED A++
Good listeners apply the following skills:
Face the person, Have good eye contact, Lean toward the person, Respod to the person
Paraphrasing
restate the person's message in your own words. An excellent way to show you are listening.
Clarifying
lets you make sure that you understand the message
Silence
sometimes nothing needs to be said. Silence is a powerful message.
Kinesics
the study of nonverbal communication
Kinesics slip
where verbal and nonverbal messages do not match
Intimate Space
