BMAL-590 ORGANIZATIONAL BEHAVIOR EXAM QUESTIONS
AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED
Organizational Behavior (OB)
the domain of study that focuses on organizational structures and protocols, and their effect on
individual, team and organizational performance.
OB views organizations from multiple perspectives:
The relationship between individual behavior and those of groupsand teams.
The relationship between organizational structure and firm's performance.
The effect of culture on organizational performance.
organizational theory
A fundamental principle of organizational theory is the process of value creation.
OB focuses on the elementsof value creation such as:
1. Decision making
2. Leadership
3. Motivation
4. Employee engagement
5. Organizational learning
,OB can be studied from two perspectives:
internal and external
Internal perspective:
suggests that employees' behavior is primarily influenced by their personal assumptions, feelings,
thoughts, interactions, experiences, and perceptions.
A manager embracing the internal perspective would try to solve all issues by having an honest dialogue
with all the impacted employees in any situation.
The external perspective
suggests that environmental factors that include the economic, social, cultural, regulatory, political, and
competitive forces impact employees' behavior and job performance.
A manager embracing the external perspective would calibrate her actions based on her perception of
the externalities' impact on employees.
As an example, when a competitor introduces a new type of benefit, a manager holding the external
perspective may try to replicate or improve upon the said benefit as a retention strategy.
An Interdisciplinary Domain
It should be obvious from the preceding outline that OB is not a monolithic domain or discipline of study.
OB draws from many disciplines to understand and explain individual and group behavior.
,OB draws from psychology while explaining why we behave the way we do.
OB draws from anthropology while understanding the evolution of behavior over time.
OB draws from sociology while exploring how households, families, and society interact and lead to
discernable patterns of behavior and tradition.
OB draws from engineering while examining measurement techniquesand productivity.
OB draws from statistics to understand trends and relationshipsbetween variables.
OB draws from medicine to recognize the importance of wellness and health.
Organization as a System
It is useful to view an organization as a system.
A system is a set of interrelated parts that work together towards a well-defined objective.
Most systems have a control mechanism to correct and prevent deviation from the desired level in
system performance.
Control can be at the input, process, or output stage.
The output is one or more products, some waste, and information.
, Feedback can be about quality, efficiency, or productivity.
Control would be steps to minimize deviations.
A system has some distinct characteristics:
One or more inputs
One or more processes that transform the inputs
One or more outputs
A feedback loop to measure efficiency and effectiveness
Inputs to an organizational system (manufacturing)include:
Capital
People
Raw materials
Information
Technology
The processes may involve:
Physical
Chemical
Mechanical
AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED
Organizational Behavior (OB)
the domain of study that focuses on organizational structures and protocols, and their effect on
individual, team and organizational performance.
OB views organizations from multiple perspectives:
The relationship between individual behavior and those of groupsand teams.
The relationship between organizational structure and firm's performance.
The effect of culture on organizational performance.
organizational theory
A fundamental principle of organizational theory is the process of value creation.
OB focuses on the elementsof value creation such as:
1. Decision making
2. Leadership
3. Motivation
4. Employee engagement
5. Organizational learning
,OB can be studied from two perspectives:
internal and external
Internal perspective:
suggests that employees' behavior is primarily influenced by their personal assumptions, feelings,
thoughts, interactions, experiences, and perceptions.
A manager embracing the internal perspective would try to solve all issues by having an honest dialogue
with all the impacted employees in any situation.
The external perspective
suggests that environmental factors that include the economic, social, cultural, regulatory, political, and
competitive forces impact employees' behavior and job performance.
A manager embracing the external perspective would calibrate her actions based on her perception of
the externalities' impact on employees.
As an example, when a competitor introduces a new type of benefit, a manager holding the external
perspective may try to replicate or improve upon the said benefit as a retention strategy.
An Interdisciplinary Domain
It should be obvious from the preceding outline that OB is not a monolithic domain or discipline of study.
OB draws from many disciplines to understand and explain individual and group behavior.
,OB draws from psychology while explaining why we behave the way we do.
OB draws from anthropology while understanding the evolution of behavior over time.
OB draws from sociology while exploring how households, families, and society interact and lead to
discernable patterns of behavior and tradition.
OB draws from engineering while examining measurement techniquesand productivity.
OB draws from statistics to understand trends and relationshipsbetween variables.
OB draws from medicine to recognize the importance of wellness and health.
Organization as a System
It is useful to view an organization as a system.
A system is a set of interrelated parts that work together towards a well-defined objective.
Most systems have a control mechanism to correct and prevent deviation from the desired level in
system performance.
Control can be at the input, process, or output stage.
The output is one or more products, some waste, and information.
, Feedback can be about quality, efficiency, or productivity.
Control would be steps to minimize deviations.
A system has some distinct characteristics:
One or more inputs
One or more processes that transform the inputs
One or more outputs
A feedback loop to measure efficiency and effectiveness
Inputs to an organizational system (manufacturing)include:
Capital
People
Raw materials
Information
Technology
The processes may involve:
Physical
Chemical
Mechanical
