BMAL 590 OPS/PRODUCTION MANAGEMENT EXAM
QUESTIONS AND ANSWERS LATEST UPDATE
Which of the following terms does not describe one of the four broad categories of competitive
priorities that a company can pursue?
Marketing
A low-cost operations strategy can be achieved by all of the following except
Finding new finance options
Which of the following terms means offering something that customers will pay a premium for, or
something that outshines the competition?
Superior quality
On-time delivery describes a company's ability to
Deliver a product when promised
Which of the following defines why a company exists, outlines a company's core values, and positions
the company within its market?
Mission statement
More specific details are provided by breaking the high-level business strategies into
Functional strategies
Which of the following is/are fundamental differences between services and manufacturing?
A,B, and C are fundamental differences
, Of the following phrases, which is one of the most distinctive features of a service?
Customer involvement in the production process
Organizations are linked in a supply chain by the exchange or flow of all of the following except
Brand identity
Which of the following is a strategic issue in operations management?
Supply chain strategy
Firms undertake quality and process improvement efforts to achieve all the following goals except
Reduced profitability
In the long term which of the following is not the result of an organization's quality improvement
efforts?
Employee turnover rate
Which of the following is not considered a dimension of product quality?
Communication
Which term refers to a customer associating the quality of a product with the image of the company?
Reputation
Security as a dimension of service quality means
Recognizing that confidentiality is important in service delivery
The award created by the U.S. government in 1987 to help improve quality and competitiveness of
U.S. companies by recognizing the highest performing organizations is the
QUESTIONS AND ANSWERS LATEST UPDATE
Which of the following terms does not describe one of the four broad categories of competitive
priorities that a company can pursue?
Marketing
A low-cost operations strategy can be achieved by all of the following except
Finding new finance options
Which of the following terms means offering something that customers will pay a premium for, or
something that outshines the competition?
Superior quality
On-time delivery describes a company's ability to
Deliver a product when promised
Which of the following defines why a company exists, outlines a company's core values, and positions
the company within its market?
Mission statement
More specific details are provided by breaking the high-level business strategies into
Functional strategies
Which of the following is/are fundamental differences between services and manufacturing?
A,B, and C are fundamental differences
, Of the following phrases, which is one of the most distinctive features of a service?
Customer involvement in the production process
Organizations are linked in a supply chain by the exchange or flow of all of the following except
Brand identity
Which of the following is a strategic issue in operations management?
Supply chain strategy
Firms undertake quality and process improvement efforts to achieve all the following goals except
Reduced profitability
In the long term which of the following is not the result of an organization's quality improvement
efforts?
Employee turnover rate
Which of the following is not considered a dimension of product quality?
Communication
Which term refers to a customer associating the quality of a product with the image of the company?
Reputation
Security as a dimension of service quality means
Recognizing that confidentiality is important in service delivery
The award created by the U.S. government in 1987 to help improve quality and competitiveness of
U.S. companies by recognizing the highest performing organizations is the
