2024 INTRO TO HEALTH ADMIN
EXAM WITH CORRECT ANSWERS
Compared to the average of all jobs, the number of jobs in health services
management is expected to grow _________ between 2016 and 2026.
-more than the average
-the same as the average
-less than the average
-not at all - CORRECT-ANSWERSmore than the average
A health difference that is closely linked with social, economic, or
environmental disadvantage is a ____________.
-determinant of health
-health outcome
-health disparity
-None of the above - CORRECT-ANSWERShealth disparity
The Code of Ethics of the American College of Healthcare Executives
provides standards of ethical behavior for healthcare managers in their
professional relationships with their ____________________.
-organization, colleagues, people served, and community
-patients and others in the external environment
-management team and employees
-internal stakeholders - CORRECT-ANSWERSorganization, colleagues, people
served, and community
True or false: An ethical dilemma is a situation such that, no matter what is
decided, someone will suffer.
-True
-False - CORRECT-ANSWERSTrue
Which of the following sources affects the ethics of an organization?
-The people in the organization
-The organization itself
-The organization's external environment
,-All of the above - CORRECT-ANSWERSAll of the above
True or false: Culture is viewed as the "soft side" of management and thus
not very important.
-True
-False - CORRECT-ANSWERSFalse
A situation in which a person's self-interest interferes with that person's
obligation to another person, organization, profession, or purpose is known
as _______________.
-moral distress
-social responsibility
-a conflict of interest
-the ethical climate - CORRECT-ANSWERSa conflict of interest
The set of values, norms, guiding beliefs, and understandings that is shared
by members of an organization and taught to new members is known as
__________.
-vision
-ethics
-culture
-mission - CORRECT-ANSWERSculture
An ethics advisory committee in a healthcare organization should
________________.
-ensure that ethical problems do not occur
-set up anonymous hotlines for employees to report ethics violations
-help employees, physicians, and others regarding ethical dilemmas
-discipline people who behave unethically - CORRECT-ANSWERShelp
employees, physicians, and others regarding ethical dilemmas
Which of the following statements regarding organizational culture is not
correct?
-Culture is shared and learned.
-Culture changes quickly.
-Culture can't really be seen, so people interpret culture by observing what
can be seen.
-Culture helps people figure out what really matters. - CORRECT-
ANSWERSCulture changes quickly.
,The ethical principle that emphasizes doing good and promoting the welfare
of others is ____________.
-beneficence
-nonmaleficence
-justice
-autonomy - CORRECT-ANSWERSbeneficence
When espoused values differ from observed values, employees will pay more
attention to and follow the observed values.
-True
-False - CORRECT-ANSWERSTrue
Which of the following is not one of the characteristics found in high
reliability organizations?
-Preoccupation with failure
-Deference to authority
-Reluctance to simplify
-Sensitivity to operations - CORRECT-ANSWERSDeference to authority
Managers use a ____________ to show performance data trends, such as
trends for customers' tweets.
-tabular report
-line graph (also called a run chart)
-pie chart
-bar graph (also called a bar chart) - CORRECT-ANSWERSline graph (also
called a run chart)
The targets managers use to measure performance should be based on
which of the following?
-External factors and internal factors
-Internal factors and stakeholders
-Stakeholders and external factors
-All of the above - CORRECT-ANSWERSAll of the above
True or false: In order to control performance, managers should first
measure performance.
-True
-False - CORRECT-ANSWERSFalse
, Managers use a _____________ to show how all performance data are divided
into data categories—for example, how all patient complaints are divided
into five categories of complaints.
-control chart
-line graph (also called a run chart)
-pie chart
-bar graph (also called a bar chart) - CORRECT-ANSWERSpie chart
Balanced scorecards present a balanced view of an organization and
typically include which of the following measures?
-Customer service and internal business processes
-Internal business processes and competitive advantage
-Competitive advantage and customer service
-All of the above - CORRECT-ANSWERSCustomer service and internal
business processes
The three dimensions of performance developed by Donabedian are
________________.
-systems, procedures, and outputs
-primary, secondary, and tertiary
-structure, process, and outcome
-implementation, review, and reimplementation - CORRECT-
ANSWERSstructure, process, and outcome
Managers use a _____________ to show and compare performance data, such
as performance data for multiple patient care units.
-control chart
-line graph (also called a run chart)
-pie chart
-bar graph (also called a bar chart) - CORRECT-ANSWERSbar graph (also
called a bar chart)
True or false: Problems related to the quality of healthcare are mostly due to
individual mistakes by employees rather than organizational systems and
management.
-True
-False - CORRECT-ANSWERSFalse
Managers use a ______________ to show actual performance data and trends,
such as rejected claims, compared to performance standards, including the
range of normal performance.
EXAM WITH CORRECT ANSWERS
Compared to the average of all jobs, the number of jobs in health services
management is expected to grow _________ between 2016 and 2026.
-more than the average
-the same as the average
-less than the average
-not at all - CORRECT-ANSWERSmore than the average
A health difference that is closely linked with social, economic, or
environmental disadvantage is a ____________.
-determinant of health
-health outcome
-health disparity
-None of the above - CORRECT-ANSWERShealth disparity
The Code of Ethics of the American College of Healthcare Executives
provides standards of ethical behavior for healthcare managers in their
professional relationships with their ____________________.
-organization, colleagues, people served, and community
-patients and others in the external environment
-management team and employees
-internal stakeholders - CORRECT-ANSWERSorganization, colleagues, people
served, and community
True or false: An ethical dilemma is a situation such that, no matter what is
decided, someone will suffer.
-True
-False - CORRECT-ANSWERSTrue
Which of the following sources affects the ethics of an organization?
-The people in the organization
-The organization itself
-The organization's external environment
,-All of the above - CORRECT-ANSWERSAll of the above
True or false: Culture is viewed as the "soft side" of management and thus
not very important.
-True
-False - CORRECT-ANSWERSFalse
A situation in which a person's self-interest interferes with that person's
obligation to another person, organization, profession, or purpose is known
as _______________.
-moral distress
-social responsibility
-a conflict of interest
-the ethical climate - CORRECT-ANSWERSa conflict of interest
The set of values, norms, guiding beliefs, and understandings that is shared
by members of an organization and taught to new members is known as
__________.
-vision
-ethics
-culture
-mission - CORRECT-ANSWERSculture
An ethics advisory committee in a healthcare organization should
________________.
-ensure that ethical problems do not occur
-set up anonymous hotlines for employees to report ethics violations
-help employees, physicians, and others regarding ethical dilemmas
-discipline people who behave unethically - CORRECT-ANSWERShelp
employees, physicians, and others regarding ethical dilemmas
Which of the following statements regarding organizational culture is not
correct?
-Culture is shared and learned.
-Culture changes quickly.
-Culture can't really be seen, so people interpret culture by observing what
can be seen.
-Culture helps people figure out what really matters. - CORRECT-
ANSWERSCulture changes quickly.
,The ethical principle that emphasizes doing good and promoting the welfare
of others is ____________.
-beneficence
-nonmaleficence
-justice
-autonomy - CORRECT-ANSWERSbeneficence
When espoused values differ from observed values, employees will pay more
attention to and follow the observed values.
-True
-False - CORRECT-ANSWERSTrue
Which of the following is not one of the characteristics found in high
reliability organizations?
-Preoccupation with failure
-Deference to authority
-Reluctance to simplify
-Sensitivity to operations - CORRECT-ANSWERSDeference to authority
Managers use a ____________ to show performance data trends, such as
trends for customers' tweets.
-tabular report
-line graph (also called a run chart)
-pie chart
-bar graph (also called a bar chart) - CORRECT-ANSWERSline graph (also
called a run chart)
The targets managers use to measure performance should be based on
which of the following?
-External factors and internal factors
-Internal factors and stakeholders
-Stakeholders and external factors
-All of the above - CORRECT-ANSWERSAll of the above
True or false: In order to control performance, managers should first
measure performance.
-True
-False - CORRECT-ANSWERSFalse
, Managers use a _____________ to show how all performance data are divided
into data categories—for example, how all patient complaints are divided
into five categories of complaints.
-control chart
-line graph (also called a run chart)
-pie chart
-bar graph (also called a bar chart) - CORRECT-ANSWERSpie chart
Balanced scorecards present a balanced view of an organization and
typically include which of the following measures?
-Customer service and internal business processes
-Internal business processes and competitive advantage
-Competitive advantage and customer service
-All of the above - CORRECT-ANSWERSCustomer service and internal
business processes
The three dimensions of performance developed by Donabedian are
________________.
-systems, procedures, and outputs
-primary, secondary, and tertiary
-structure, process, and outcome
-implementation, review, and reimplementation - CORRECT-
ANSWERSstructure, process, and outcome
Managers use a _____________ to show and compare performance data, such
as performance data for multiple patient care units.
-control chart
-line graph (also called a run chart)
-pie chart
-bar graph (also called a bar chart) - CORRECT-ANSWERSbar graph (also
called a bar chart)
True or false: Problems related to the quality of healthcare are mostly due to
individual mistakes by employees rather than organizational systems and
management.
-True
-False - CORRECT-ANSWERSFalse
Managers use a ______________ to show actual performance data and trends,
such as rejected claims, compared to performance standards, including the
range of normal performance.
