2024 CNML & NE-BC Exam With 160+ Questions &
Correct Answers
What is the best leadership style for a nurse manager? - ANSWER-combination of
transactional and transformational depending on the circumstance.
Describe Behavioral Interviewing. - ANSWER-Behavioral interviewing is a
process of asking a set of structured questions based on how the candidate handled
situations in the past, rather than asking hypothetical questions about the future. It
is based on the assumption that past performance is a good indicator of future
performance. An example would be: "Tell me about a time when you were forced
to deal with a confrontational co-worker. How did you approach the situation?"
When is the best time to address performance issues? - ANSWER-Performance
issues should be addressed as close as possible to when issues occur. Employees
need to know what is expected of them through documented policies, procedures,
and employee behavior guidelines. Performance issues should be measurable,
clear, and documented when they happen or close to that time
What was the purpose of the National Labor Relations Act? - ANSWER-The
National Labor Relations Act was developed in the 1930s to provide protection for
workers to form, join, or assist labor unions; collectively bargain for higher wages
and better working conditions; and it created for acceptable employer behavior
during unionization events.
What is a SMART goal? - ANSWER-a goal that is Specific, Measurable,
Achievable, Reasonable, Time-Framed
,What is Title VII of the Civil Rights Act of 1964? - ANSWER-it covers the issues
that employees cannot be discriminated against based on race, color, religion, sex,
or national origin
What is the Taft Hartley Act? - ANSWER-The Taft Hartley Act is also know as
and/or covered by the Labor Management Relations Act and the Wagner Act,
which covers unionization laws in individual states
What is the Medicare system? - ANSWER-The Medicare system provides health
care coverage for citizens over 65; links in to state run Medicaid programs for the
poor; and provides healthcare for patients with End Stage Renal Disease requiring
dialysis or transplant.
What is EMTALA? - ANSWER-the Emergency Medical Treatment and Active
Labor Act, a federal law passed in 1986 that requires hospitals and ambulance
services to provide care to anyone needing emergency healthcare treatment
regardless of citizenship, legal status, or ability to pay. There are provisions for
additional reimbursement. The patients needing emergency treatment can only be
discharged with their own informed consent or when their condition requires
transfer to a hospital that is better equipped to administer the treatment. EMTALA
applies to all hospitals that accept Medicare payments.
What is the most effective way to save money in a medical-surgical budget? -
ANSWER-The most effective way to save money is to focus on finding creative
ways to reduce the salary budget, as the salary budget is often 80% of the budget.
Other cost saving measures are not as effective since they represent a smaller
portion of the budget, but most organizations still avoid wasting supplies; eliminate
food at educational sessions; reduce educations and travel budgets
What is a budget? - ANSWER-a plan for how to spend, monitor, and redistribute
available money as needed.
, What are DRG's? - ANSWER-DRG's are diagnostic related groups of
reimbursement rates based on specific diagnoses.
Define prospective payments. - ANSWER-Prospective payments are rates agreed
upon in advance by insurance companies and the hospital.
Explain Per Diem. - ANSWER-Per diem are set rates of payment by the insurance
company per day of admission in the hospital
What is Capitation? - ANSWER-a fee the insurance company pays per patient for a
set period of time whether they are admitted to the hospital or use other medical
services during that time
What is Productivity? - ANSWER-the amount of work performed by a set number
of employees
What is Case Mix Index? - ANSWER-(CMI) is a system that classifies patients
according to diagnosis, treatment, age, and other clinical/financial categories to
develop a reimbursement rate
Where do supplemental nursing salaries appear in the budget? - ANSWER-
Supplemental staff RN's from an agency usually appear in the budget as a contract
expense item, not charged to salaries.
What is Zero Based Budgeting? - ANSWER-building a budget from scratch, with
no preconceived assumptions
When an employee is out on long-term disability where is their salary changed? -
ANSWER-Salaries for employees on long-term disability, are general charged to
an insurance or central fund, not their unit based budget.
Correct Answers
What is the best leadership style for a nurse manager? - ANSWER-combination of
transactional and transformational depending on the circumstance.
Describe Behavioral Interviewing. - ANSWER-Behavioral interviewing is a
process of asking a set of structured questions based on how the candidate handled
situations in the past, rather than asking hypothetical questions about the future. It
is based on the assumption that past performance is a good indicator of future
performance. An example would be: "Tell me about a time when you were forced
to deal with a confrontational co-worker. How did you approach the situation?"
When is the best time to address performance issues? - ANSWER-Performance
issues should be addressed as close as possible to when issues occur. Employees
need to know what is expected of them through documented policies, procedures,
and employee behavior guidelines. Performance issues should be measurable,
clear, and documented when they happen or close to that time
What was the purpose of the National Labor Relations Act? - ANSWER-The
National Labor Relations Act was developed in the 1930s to provide protection for
workers to form, join, or assist labor unions; collectively bargain for higher wages
and better working conditions; and it created for acceptable employer behavior
during unionization events.
What is a SMART goal? - ANSWER-a goal that is Specific, Measurable,
Achievable, Reasonable, Time-Framed
,What is Title VII of the Civil Rights Act of 1964? - ANSWER-it covers the issues
that employees cannot be discriminated against based on race, color, religion, sex,
or national origin
What is the Taft Hartley Act? - ANSWER-The Taft Hartley Act is also know as
and/or covered by the Labor Management Relations Act and the Wagner Act,
which covers unionization laws in individual states
What is the Medicare system? - ANSWER-The Medicare system provides health
care coverage for citizens over 65; links in to state run Medicaid programs for the
poor; and provides healthcare for patients with End Stage Renal Disease requiring
dialysis or transplant.
What is EMTALA? - ANSWER-the Emergency Medical Treatment and Active
Labor Act, a federal law passed in 1986 that requires hospitals and ambulance
services to provide care to anyone needing emergency healthcare treatment
regardless of citizenship, legal status, or ability to pay. There are provisions for
additional reimbursement. The patients needing emergency treatment can only be
discharged with their own informed consent or when their condition requires
transfer to a hospital that is better equipped to administer the treatment. EMTALA
applies to all hospitals that accept Medicare payments.
What is the most effective way to save money in a medical-surgical budget? -
ANSWER-The most effective way to save money is to focus on finding creative
ways to reduce the salary budget, as the salary budget is often 80% of the budget.
Other cost saving measures are not as effective since they represent a smaller
portion of the budget, but most organizations still avoid wasting supplies; eliminate
food at educational sessions; reduce educations and travel budgets
What is a budget? - ANSWER-a plan for how to spend, monitor, and redistribute
available money as needed.
, What are DRG's? - ANSWER-DRG's are diagnostic related groups of
reimbursement rates based on specific diagnoses.
Define prospective payments. - ANSWER-Prospective payments are rates agreed
upon in advance by insurance companies and the hospital.
Explain Per Diem. - ANSWER-Per diem are set rates of payment by the insurance
company per day of admission in the hospital
What is Capitation? - ANSWER-a fee the insurance company pays per patient for a
set period of time whether they are admitted to the hospital or use other medical
services during that time
What is Productivity? - ANSWER-the amount of work performed by a set number
of employees
What is Case Mix Index? - ANSWER-(CMI) is a system that classifies patients
according to diagnosis, treatment, age, and other clinical/financial categories to
develop a reimbursement rate
Where do supplemental nursing salaries appear in the budget? - ANSWER-
Supplemental staff RN's from an agency usually appear in the budget as a contract
expense item, not charged to salaries.
What is Zero Based Budgeting? - ANSWER-building a budget from scratch, with
no preconceived assumptions
When an employee is out on long-term disability where is their salary changed? -
ANSWER-Salaries for employees on long-term disability, are general charged to
an insurance or central fund, not their unit based budget.
