TEST5 BANK Operations and Supply Chain Management, 16th Edition by F. Robert Jacobs and Richard Chase Chapters 1 - 22 | Complete

TO5GET5ALL5CHAPTERS5EMAIL5ME5AT>>>




TEST BANK 5




Operations and Supply Chain Management, 16th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete

, TABLE OF CONTENTS
5 5




Chapter51:5Introduction

Chapter52:5Strategy

Chapter53:5Design5of5Products5and5Services5 Ch

apter54:5Projects

Chapter55:5Strategic5Capacity5Management5 C

hapter56:5Learning5Curves

Chapter57:5Manufacturing5Processes5 Chapter5

8:5Facility5Layout

Chapter59:5Service5Processes

Chapter510:5Waiting5Line5Analysis5and5Simulation5 Chap

ter511:5Process5Design5and5Analysis

Chapter512:5Quality5Management5 Chapter5

13:5Statistical5Quality5Control5 Chapter514:5

Lean5Supply5Chains

Chapter515:5Logistics5and5Distribution5Management5 C

hapter516:5Global5Sourcing5and5Procurement5 Chapter5

17:5The5Internet5of5Things5and5ERP55 Chapter518:5Forec

asting

Chapter519:5Sales5and5Operations5Planning5 Ch

apter520:5Inventory5Management

Chapter521:5Material5Requirements5Planning5 Chapter52

2:5Workcenter5Scheduling

,Chapter 01 5




Efficiency5means5doing5the5right5things5to5create5the5most5value5for5the5company.

FALSE

Efficiency5means5doing5something5at5the5lowest5possible5cost.

1. Effectiveness5means5doing5the5right5things5to5create5the5most5value5for5the5company.

TRUE

Effectiveness5means5doing5the5right5things5to5create5the5most5value5for5the5company.

AACSB:5Analytical5Thinking
Blooms:5Remember
5 Difficulty:515Eas
y
Learning5Objective:501-
045Evaluate5the5efficiency5of5a5firm.5 Topi
c:5Efficiency,5Effectiveness,5and5Value


2. A5doctor5completes5a5surgical5procedure5on5a5patient5without5error.5The5patient5dies5anyway.5In5operations5management5terms,
5we5 could5refer5to5this5doctor5as5being5efficient5but5not5effective.



TRUE

Efficiency5means5doing5something5at5the5lowest5possible5cost.5Effectiveness5means5doing5the5right5things5to5create5the5most5value.5T
he5 doctor5performed5the5surgery5without5error.5Because5the5patient5died,5no5value5was5created.

AACSB:5Analytical5Thinking
Blooms:5Analyze
5 Difficulty:525Mediu
m
Learning5Objective:501-
045Evaluate5the5efficiency5of5a5firm.5 Topi
c:5Efficiency,5Effectiveness,5and5Value


3. A5worker5can5be5efficient5without5being5effective.

TRUE

Efficiency5means5doing5something5at5the5lowest5possible5cost.5Effectiveness5means5doing5the5right5things5to5create5the5most5value.
5 These5are5different5things.



AACSB:5Analytical5Thinking5
Blooms:5 Understand
5 Difficulty:525Mediu
m
Learning5Objective:501-
045Evaluate5the5efficiency5of5a5firm.5 Topi
c:5Efficiency,5Effectiveness,5and5Value

, 4. A5process5can5be5effective5without5being5efficient.

TRUE

Often,5maximizing5effectiveness5and5efficiency5at5the5same5time5creates5conflict5between5the5two5goals.5"Being5efficient"5at5 the5 c
ustomer5service5counter5at5a5local5store5or5bank5means5using5the5fewest5number5of5clerks5possible5at5the5counter.5Being5effective,
5 though,5means5minimizing5the5amount5of5time5customers5need5to5wait5in5line.



AACSB:5Analytical5Thinking5
Blooms:5 Understand
5 Difficulty:525Mediu
m
Learning5Objective:501-
045Evaluate5the5efficiency5of5a5firm.5 Topi
c:5Efficiency,5Effectiveness,5and5Value


5. Operations5and5supply5chain5management5is5defined5as5the5design,5operation,5and5improvement5of5the5systems5that5creat
e5and5 deliver5the5firm's5primary5products5and5services.

TRUE

Operations5and5supply5chain5management5is5defined5as5the5design,5operation,5and5improvement5of5the5systems5that5create5and5de
liver5 the5firm's5primary5products5and5services.

AACSB:5Analytical5Thinking
Blooms:5Remember
5 Difficulty:515Eas
y
Learning5Objective:501-015Identify5the5elements5of5operations5and5supply5chain5management.5(OSCM)
Topic:5What5Is5Operations5and5Supply5Chain5Management?


6. The5term5"value"5refers5to5the5relationship5between5quality5and5the5price5paid5by5the5consumer.

TRUE

Related5to5efficiency5and5effectiveness5is5the5concept5of5value,5which5can5be5metaphorically5defined5as5quality5divided5by5price.

AACSB:5Analytical5Thinking
Blooms:5Remember
5 Difficulty:515Eas
y
Learning5Objective:501-
045Evaluate5the5efficiency5of5a5firm.5 Topi
c:5Efficiency,5Effectiveness,5and5Value


7. Attempting5to5balance5the5desire5to5efficiently5use5resources5while5providing5a5highly5effective5service5may5create5conflict5 betwee
n5 the5two5goals.

TRUE

Often5maximizing5effectiveness5and5efficiency5at5the5same5time5creates5conflict5between5the5two5goals.

AACSB:5Analytical5Thinking
Blooms:5Analyze
5 Difficulty:515Eas
y
Learning5Objective:501-
045Evaluate5the5efficiency5of5a5firm.5 Topi
c:5Efficiency,5Effectiveness,5and5Value