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MNE3701 Assignment 6 (QUALITY ANSWERS) Semester 2 2024

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This document contains workings, explanations and solutions to the MNE3701 Assignment 6 (QUALITY ANSWERS) Semester 2 2024. For assistance whats-app us on 0.6.8..8.1.2..0.9.3.4.... Having acquired sufficient knowledge and skills on entrepreneurship and small business management, you must demonstrate practical competencies in managing small businesses. You should also be able to identify deficiency in the small business management practices and be able to provide recommendations for improvement. Visit one small business in your area with an estimated annual turnover of R2 million. Have interview with the owner. In your interview ask him how he manages the human resources and finances of his business. You should also ask him to what extent he utilises technology to support customer relationship management of his business. Use the information that you have gathered through the interview and answer the following questions: 1. Discuss how the owner of the small business you have visited, manages the business’s human resources. Do you think is there a need for improvement? If yes, provide recommendations for improvement. (15) 2. Discuss how the owner of the small business you have visited, manages the business’s finances. Do you think is there a need for improvement? If yes, provide recommendations for improvement. (15) 3. Discuss to what extent does the small business you visited use technology to support customer relationship management. Do you think is there a need for improvement? If yes, provide recommendations for improvement. (10) 4. Evaluate the leadership styles of the owner of the small business you have visited, and determine whether his leadership style is appropriate or not. If not, indicate how you would advise him to change his leadership style.

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MNE3701
Assignment 6 Semester 2 2024
Unique #:
Due Date: 8 November 2024


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• Detailed explanations and/ or calculations
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, QUESTION 1

Human Resource Management at "EcoGrocer" in Randburg

Introduction

"EcoGrocer" is a small, eco-friendly grocery store located in Randburg that
specializes in organic and sustainably sourced products. The business has
grown steadily over the past few years and now boasts an estimated annual
turnover of R2 million. As a small business, the effective management of human
resources (HR) is crucial to its continued success. During an interview with the
owner, Mr. John Mbatha, I explored how he manages the human resources of
the business and whether there is room for improvement in his current
practices. This report highlights the HR management strategies employed at
"EcoGrocer" and offers recommendations for potential improvements.

Current Human Resource Management Practices

1. Recruitment and Hiring Process

Mr. Mbatha explained that the business currently employs eight staff members,
including cashiers, stock clerks, and delivery personnel. The recruitment
process for "EcoGrocer" is largely informal, relying on word-of-mouth and
referrals from existing employees or customers. There is no formal job
advertisement, and Mr. Mbatha typically interviews candidates in a casual
setting. The selection process primarily focuses on the candidate's attitude,
basic skills, and willingness to learn.

2. Employee Training and Development

Training at "EcoGrocer" is conducted on the job, with new employees learning
through shadowing experienced staff. Formal training programs or structured
orientation processes are not in place. The training typically covers basic tasks
such as operating the point-of-sale system, stocking shelves, and maintaining
cleanliness in the store. While the training is practical, it is limited in scope and
does not focus on long-term employee development or enhancement of skills
beyond the immediate job requirements.



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